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- Tasks: Coordinate inspections, manage client communication, and support account management.
- Company: Join a dynamic team at Arcus, focused on growth and development.
- Benefits: Competitive salary, bonus potential, generous leave, and funded training opportunities.
- Why this job: Be a key player in improving client relationships and driving success.
- Qualifications: Proactive attitude, attention to detail, and strong communication skills required.
- Other info: Exciting career development opportunities in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting for an Account Support Coordinator in Redditch. The role will focus on planning a high volume of inspections generated by the client and delivering within timelines. Support the account management team in the delivery of the agreed contract with the client to ensure performance and KPIs are met.
What You’ll Be Doing:
- Actively review planned activity raised by the client, ensuring communication with branch managers/tenants to seek approval for site specifics.
- Support the management of the planning process.
- Be the point of escalation on behalf of the client, ensuring SLAs can be delivered and aligned with the contract agreement.
- Review outstanding volumes and manage outstanding tasks.
- Influence and work with client representatives to develop a culture of improvement and build effective relationships.
- Chase and elevate planned work volumes and related issues to the point of resolution.
- Manage communication between client and Arcus.
- Support the wider team on an ad hoc basis, and subject to training, with things such as system changes, data changes due to peak in demand.
- Support the creation of reports to manage quotes spend with the client and demonstrate supplier spend.
- Identify and highlight trends, including failed visits of planned activity with a plan to address.
- At the end of each month, support the provision of a detailed breakdown of planned works addressing any outstanding visits.
- Build and maintain effective relationships with client, supplier, and internal teams.
What We’re Looking For:
- Be a proactive ‘self-starter’.
- Attention to detail.
- Ability to work to and meet tight deadlines.
- Ability to prioritise and manage own workload.
- Good analytical and organisational skills.
- Good communication skills (written and verbal) and the ability to communicate with colleagues at all levels of the business.
- Numeracy and Accuracy.
- An intermediate knowledge of Microsoft Excel - VLOOKUPS, Pivot tables.
When you join us, you will receive:
- Salary: up to £29,508 per annum.
- 4% bonus, subject to achievement of targets.
- 25 days annual leave + Bank Holidays.
- Group personal pension scheme of matched contributions between 5% and 6%.
- Health Cash Plan & Life assurance.
- Discounts, vouchers, and financial aid programs.
- Funded Training Sponsorship Scheme.
At Arcus we are passionate about individual development which is why we are proud to offer industry-leading Learning & Development opportunities to our colleagues. Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.
Account Support Coordinator in Redditch employer: Arcus FM Limited.
Contact Detail:
Arcus FM Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Support Coordinator in Redditch
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Tailor your answers to show how you align with their mission, especially around client relationships and performance metrics.
✨Tip Number 3
Practice common interview questions, but also be ready for situational ones. Think about how you would handle tight deadlines or manage communication between teams, as these are key in the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you top of mind and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
We think you need these skills to ace Account Support Coordinator in Redditch
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Support Coordinator role. Highlight your experience with planning, communication, and managing workloads, as these are key aspects of the job.
Show Off Your Skills: Don’t forget to mention your analytical skills and proficiency in Microsoft Excel. Use specific examples to demonstrate how you've used these skills in previous roles to meet deadlines and improve processes.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Arcus FM Limited.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Account Support Coordinator role. Familiarise yourself with the key responsibilities like managing inspections and supporting account management. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with clients and internal teams, be prepared to discuss examples of how you've effectively communicated in previous roles. Highlight any experiences where you’ve built relationships or resolved issues, as this will showcase your ability to thrive in a collaborative environment.
✨Demonstrate Your Analytical Skills
The job requires good analytical skills, so come ready to discuss how you've used data to inform decisions or improve processes. If you have experience with Excel, mention specific tasks like using VLOOKUPS or creating pivot tables, as this will show you can handle the technical aspects of the role.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, or future projects. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation!
