M&E Operations Manager

Operations Manager - covering West Midlands and South West England. Therefore, the successful candidate will live within this area.

You will be working cross-contract with a handful of high-profile clients within an industry leading Facilities Management organisation. As Operations Manager you will be responsible for a regional business unit and will be required to manage all budget and costs across your P&L. You will be responsible for managing reactive day to day works through your Area Support Manager and Managing Engineers and also be expected to drive strategy and the longer term plans for service delivery and future opportunities. The role will be focused on current service delivery to identify improvement areas needed and opportunities to change the way we work.

What You'll Be Doing

• Achievement of service level agreements and key performance indicators through delivery of all contracted services, as per contract.
• Driving performance improvements in customer service, operational services and productivity, through the effective management, training and development of teams.
• Oversee the cost efficiency and profitability and in conjunction with Finance, monitor the financial results and assess cost efficiencies.
• Reinforce ways to ensure competitive advantage through encouraging the delivery of creative and diverse projects.
• Work alongside the HR Business Partner to manage career development of staff to ensure maximum productivity and retention.
• Achieve high standards of H&S and develop safety culture in the business.

OPERATIONAL ACCOUNTABILITIES

• Provide leadership to all direct reports to ensure that all strategic objectives are met and quality standards continue to improve.
• Lead the management team to deliver business objectives.
• Management and control of departmental expenditure within agreed budgets.
• To ensure that all agreed KPI targets are met and that sufficient resource is in place to deliver.
• Work with ‘Parts Team’ to ensure that parts are delivered on a timely basis to achieve high levels of service.
• Analyse stats regularly and forecast any areas of potentially poor performance and put corrective action plans in place.

What We're Looking For

QUALIFICATIONS

• ONC/HNC in an engineering discipline.
• C&G 2391 – Ideal but not essential.
• IOSH Managing Safely or equivalent.

KNOWLEDGE AND EXPERIENCE

• Effective P&L management, delivering profitability.
• People management systems and processes.
• Customer Service standards.
• Developed knowledge of H&S systems, process and procedures.
• A proven track record within a management role in the Mechanical, Electrical and Refrigeration services with the retail sector or FMCG.
• Previous demonstrable management role within a similar industry.
• Have the ability to identify and implement innovative and effective business improvements.
• Regulations relating to services provided.

When you join us you will receive

• Salary: £64,500 - £67,000 (dependent on experience).
• Up to 20% discretionary bonus scheme, subject to achievement of targets.
• Car allowance: £6,936.
• Salary Sacrifice Electric Vehicle Scheme.
• Private Medical (individual).
• Laptop and Mobile.
• Group personal pension scheme of matched contributions between 5% and 6%.
• Life Assurance.
• 25 Days Annual Leave + Bank Holidays.
• Access to state-of-the-art training academy.
• Funded Training Sponsorship Scheme.
• Refer a Friend reward scheme.
• Cycle to Work Scheme.
• Health Cash Plan.
• Up to 10% off B&Q/ Trade Point.
• 20% off Nuffield Fitness and Wellbeing Centres.

Other factors: The post holder must reside within the geographical boundaries of the zone and be able to work flexibly, as determined by business requirements, including weekend working on a rota basis. At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation. To be considered for this position please submit your application via the ‘apply’ button.