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- Tasks: Lead and support a team in delivering high-quality maintenance for Automatic and Industrial Door systems.
- Company: Join a respected and growing technical services business with a focus on innovation.
- Benefits: Competitive salary, car allowance, bonuses, private medical, and generous leave.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in technical maintenance and strong leadership abilities required.
- Other info: Flexible working options and excellent career development opportunities await you.
The predicted salary is between 42000 - 58000 £ per year.
We are recruiting an experienced Area Support Manager to join our expanding Automatic & Industrial Door Department (Secure) during an exciting period of growth and continued investment. This role offers a unique opportunity to play a pivotal part in a fast-paced, technically driven organisation that delivers critical services across complex and high-footfall environments.
Joining our business means becoming part of a team that values technical excellence, operational integrity and customer-focused service delivery. You will work closely with skilled engineers, operational leaders and key clients, contributing directly to the success and reputation of the department. The role provides a high level of autonomy and influence, which allows you to help shape service performance, drive continuous improvement and support the long-term growth of our Secure products offering.
We actively support professional development and progression, providing a collaborative environment where expertise is recognised and leadership is encouraged. This is an excellent opportunity for an experienced professional looking to take the next step in their career within a respected and growing technical services business. The successful candidate will be based in or within close proximity to the London area. A flexible working approach that combines site attendance, client engagement, and home-based working.
As Area Support Manager, you will take responsibility for supporting and leading a team of Managing Engineers and Engineers, acting as part of the escalation process for both operational and client-related matters across a defined region. You will play a critical role in ensuring the consistent delivery of high-quality maintenance and repair services for Automatic, Industrial Door systems and other designated products, supported by your strong mechanical and electrical engineering background.
You will work closely with our clients building trusted relationships and ensuring service delivery meets or exceeds agreed contractual requirements. Your focus will be on our service quality and service delivery to ensure our customer premises operate safely, efficiently and without disruption, while maintaining full compliance with statutory regulations and internal safety standards.
You will oversee area performance through a dedicated departmental resource team, ensuring engineers are deployed effectively, attend sites within agreed response times and deliver work to a high technical and safety standard in line with SLAs. You will monitor performance metrics, identify trends and implement corrective actions where required to maintain service excellence.
Leading a large multi-skilled workforce, you will be helping to support the development of the team through coaching, mentoring and the use of our facilities at our National Training centre. This should ensure the team is engaged, have accountability and perform to the highest standards. You must be able to demonstrate a proven track record of managing teams at scale, including performance management, conflict resolution and the development of technical and leadership capability.
The role also includes a proportion of administrative and reporting responsibilities, requiring strong organisational skills and attention to detail. Flexibility is essential as the role will involve a combination of home-based working, site visits, and attendance at client or operational meetings as required.
Strong commercial awareness is a key requirement of the role. You will support the management of key accounts, contribute to budget control and apply your technical expertise to inform commercial decisions. You will be confident in holding open, honest and sometimes challenging conversations with internal and external stakeholders, influencing outcomes around costs, performance and service delivery while maintaining strong working relationships and managing expectations effectively.
The ideal candidate will come from a fast-paced Automatic or Industrial Door environment, with extensive experience operating at a senior technical or operational level. You will have previously held hands-on technical maintenance roles, giving you a strong understanding of the practical and compliance requirements associated with automatic and industrial door systems.
You will possess a solid understanding of planned and reactive maintenance, fault diagnosis, safety standards and regulatory compliance within the sector enabling you to provide credible technical leadership and support to engineering teams and clients alike. Strong IT literacy is essential. You will be comfortable using Microsoft Office applications, maintenance management systems and web-based platforms to manage data, reporting and communication in a digitally driven environment.
This role would suit someone who is confident, resilient, highly organised with the ability to remain calm under pressure and manage competing priorities effectively. You will have strong interpersonal skills and a proven ability to manage, influence stakeholders and lead teams through change in a demanding operational environment. Retail sector experience is advantageous, particularly within high-footfall or multi-site environments; however, the following are essential:
- Strong Mechanical & Electrical technical knowledge
- Proven commercial awareness, including cost control and budget management
- Excellent account and relationship management skills
- Demonstrable experience leading and developing large, multi-skilled teams
When you join us you will receive:
- Salary: Up to £58,000 per annum (dependent on experience)
- Car allowance: £5,549
- Salary Sacrifice Electronic Vehicle Scheme
- 10% bonus, subject to achievement of targets
- Private Medical (Individual)
- 25 days annual leave + Bank Holidays
- Group personal pension scheme of matched contributions between 5% and 6%
- Health Cash Plan & Life assurance
- Discounts, vouchers, and financial aid programs
- Funded Training Sponsorship Scheme
- Cycle to Work Scheme
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation.
To be considered for this position please submit your application via the 'apply' button.
Area Support Manager in London employer: Arcus FM Limited.
Contact Detail:
Arcus FM Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Area Support Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their values and how they align with your experience in automatic and industrial doors. This will help you showcase your technical knowledge and demonstrate that you’re the perfect fit for their team.
✨Tip Number 3
Practice your pitch! Be ready to discuss your past experiences managing teams and delivering high-quality service. Highlight your ability to build relationships with clients and your strong commercial awareness – these are key for the Area Support Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our growth in the Automatic & Industrial Door Department.
We think you need these skills to ace Area Support Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Area Support Manager role. Highlight your technical background and any leadership experience you've had in similar environments.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed teams and improved service delivery in the past.
Showcase Your Technical Knowledge: Since this role requires strong mechanical and electrical knowledge, don’t shy away from mentioning relevant projects or experiences that demonstrate your expertise in automatic and industrial door systems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team!
How to prepare for a job interview at Arcus FM Limited.
✨Know Your Technical Stuff
As an Area Support Manager, you'll need to showcase your strong mechanical and electrical engineering background. Brush up on the specifics of automatic and industrial door systems, including maintenance and compliance requirements. Be ready to discuss your hands-on experience and how it relates to the role.
✨Demonstrate Leadership Skills
This role involves leading a large, multi-skilled team, so be prepared to share examples of how you've successfully managed teams in the past. Highlight your experience in performance management, conflict resolution, and coaching. Show them you can inspire and develop your team to achieve high standards.
✨Build Rapport with Clients
Since you'll be working closely with clients, it's crucial to demonstrate your relationship management skills. Prepare to discuss how you've built trust and maintained strong working relationships in previous roles. Think of specific instances where you influenced outcomes positively for clients.
✨Showcase Your Organisational Skills
With administrative responsibilities in this role, strong organisational skills are a must. Be ready to talk about how you manage competing priorities and ensure compliance with safety standards. Share examples of how you've effectively used IT tools for data management and reporting in a fast-paced environment.
