At a Glance
- Tasks: Be the first point of contact for customer support, handling calls and creating work orders.
- Company: Join a dynamic team in Redditch, dedicated to providing excellent customer service.
- Benefits: Enjoy a competitive salary, bonuses, annual leave, and discounts on various services.
- Why this job: Gain valuable experience, receive positive feedback, and have opportunities for career progression.
- Qualifications: A can-do attitude, great listening skills, and experience in customer service or retail are essential.
- Other info: Part-time role (16 hrs/week) with potential for an apprenticeship.
Why Join Us
Do you have customer service experience?
Enjoy being the first point of contact?
Yes? I may have the ideal role for you…
We require Customer Support Coordinators to join us on a part time (16 hrs) permanent basis to work WEEKENDS, at our Redditch site.
You’ll be joining as our first point of contact for all stores requiring our assistance. You’ll take reactive calls, create Work Orders, chasing Engineers as and when required and provide stores with updates.
What You\’ll Be Doing
You’ll have a confident phone manner, being assertive when required. It’ll be challenging at times when you won’t be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You’ll have a great ability to learn and retain information as speed, as you’ll be using several systems and knowing which Engineer to send for which job is essential.
For the right candidate there is an opportunity for you to complete an apprenticeship. Providing you with opportunities for career progression if that’s what you’re looking for.
What We\’re Looking For
If you have a ‘can-do’ attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!
When you join us, you’ll receive:
- Salary: £25,397 (pro rata) per annum
- 4% bonus, subject to achievement of targets
- 25 days annual leave + Bank Holidays.
- Group personal pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Discounts, vouchers, and financial aid programs
Don’t miss out on this great opportunity, and apply today by clicking on the‘apply’button.
Requisition ID
2025-7550 #J-18808-Ljbffr
Helpdesk Agent (16 hrs/week) employer: Arcus FM Limited.
Contact Detail:
Arcus FM Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Agent (16 hrs/week)
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to tackle challenges head-on.
✨Tip Number 2
Practice your phone manner by role-playing with a friend or family member. Being confident and assertive on the phone is crucial for this role, so the more comfortable you are, the better you'll perform.
✨Tip Number 3
Research the company and its values. Understanding what we stand for at StudySmarter will allow you to align your answers with our mission, making you a more appealing candidate.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences in detail. Think of specific examples where you made a positive impact, as this will showcase your ability to provide excellent support.
We think you need these skills to ace Helpdesk Agent (16 hrs/week)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in call centres or retail. Emphasise skills like problem-solving and communication, as these are crucial for the Helpdesk Agent role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and mention your 'can-do' attitude. Provide examples of how you've successfully handled challenging customer interactions in the past.
Highlight Relevant Skills: Clearly outline your listening and problem-solving skills in your application. Mention any experience with multiple systems or software, as this will show your ability to learn quickly and adapt.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Arcus FM Limited.
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled challenging situations and provided excellent support, as this role requires a confident phone manner and problem-solving abilities.
✨Demonstrate Your Ability to Learn Quickly
Since you'll be using several systems and need to know which Engineer to send for each job, emphasise your ability to learn and retain information quickly. You might want to mention any past experiences where you had to adapt to new tools or processes swiftly.
✨Prepare for Tough Conversations
Be ready to discuss how you would handle situations where you can't provide the answer a store wants. Think about how you can deliver difficult news while maintaining a positive relationship with the caller, as this is a key part of the role.
✨Express Your 'Can-Do' Attitude
The company is looking for candidates with a flexible and positive mindset. During the interview, convey your enthusiasm for the role and your willingness to tackle challenges head-on. This will show that you align with their values and are ready to contribute.