Helpdesk Agent (16 hrs/week)

Helpdesk Agent (16 hrs/week)

Redditch Part-Time No home office possible
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At a Glance

  • Tasks: Be the first point of contact for customer support, handling calls and creating work orders.
  • Company: Join a dynamic team in Redditch, dedicated to providing excellent customer service.
  • Benefits: Enjoy a competitive salary, bonuses, annual leave, and discounts on various services.
  • Why this job: Gain valuable experience, receive positive feedback, and have opportunities for career progression.
  • Qualifications: A can-do attitude, great listening skills, and experience in customer service or retail are essential.
  • Other info: Part-time role (16 hrs/week) with potential for an apprenticeship.

Why Join Us

Do you have customer service experience?

Enjoy being the first point of contact?

Yes? I may have the ideal role for you…

We require Customer Support Coordinators to join us on a part time (16 hrs) permanent basis to work WEEKENDS, at our Redditch site.

You’ll be joining as our first point of contact for all stores requiring our assistance. You’ll take reactive calls, create Work Orders, chasing Engineers as and when required and provide stores with updates.

What You\’ll Be Doing

You’ll have a confident phone manner, being assertive when required. It’ll be challenging at times when you won’t be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You’ll have a great ability to learn and retain information as speed, as you’ll be using several systems and knowing which Engineer to send for which job is essential.

For the right candidate there is an opportunity for you to complete an apprenticeship. Providing you with opportunities for career progression if that’s what you’re looking for.

What We\’re Looking For

If you have a ‘can-do’ attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!

When you join us, you’ll receive:

  • Salary: £25,397 (pro rata) per annum
  • 4% bonus, subject to achievement of targets
  • 25 days annual leave + Bank Holidays.
  • Group personal pension scheme of matched contributions between 5% and 6%
  • Life Assurance
  • Funded Training Sponsorship Scheme
  • Discounts, vouchers, and financial aid programs

Don’t miss out on this great opportunity, and apply today by clicking on the‘apply’button.

Requisition ID

2025-7550 #J-18808-Ljbffr

Helpdesk Agent (16 hrs/week) employer: Arcus FM Limited.

Join our dynamic team as a Helpdesk Agent at our Redditch site, where you'll be the vital first point of contact for our stores. We pride ourselves on a supportive work culture that values your contributions and offers opportunities for personal growth, including an apprenticeship programme for career progression. With competitive benefits such as a generous holiday allowance, a matched pension scheme, and various discounts, we ensure that our employees feel valued and rewarded for their hard work.
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Contact Detail:

Arcus FM Limited. Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Helpdesk Agent (16 hrs/week)

✨Tip Number 1

Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to tackle challenges head-on.

✨Tip Number 2

Practice your phone manner by role-playing with a friend or family member. Being confident and assertive on the phone is crucial for this role, so the more comfortable you are, the better you'll perform.

✨Tip Number 3

Research the company and its values. Understanding what we stand for at StudySmarter will allow you to align your answers with our mission, making you a more appealing candidate.

✨Tip Number 4

Be prepared to discuss your previous customer service experiences in detail. Think of specific examples where you made a positive impact, as this will showcase your ability to provide excellent support.

We think you need these skills to ace Helpdesk Agent (16 hrs/week)

Customer Service Experience
Confident Phone Manner
Assertiveness
Problem-Solving Skills
Active Listening
Ability to Learn Quickly
Multi-Tasking
Time Management
Attention to Detail
Familiarity with Work Order Systems
Communication Skills
Flexibility
Teamwork
Empathy

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in call centres or retail. Emphasise skills like problem-solving and communication, as these are crucial for the Helpdesk Agent role.

Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and mention your 'can-do' attitude. Provide examples of how you've successfully handled challenging customer interactions in the past.

Highlight Relevant Skills: Clearly outline your listening and problem-solving skills in your application. Mention any experience with multiple systems or software, as this will show your ability to learn quickly and adapt.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Arcus FM Limited.

✨Showcase Your Customer Service Skills

Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled challenging situations and provided excellent support, as this role requires a confident phone manner and problem-solving abilities.

✨Demonstrate Your Ability to Learn Quickly

Since you'll be using several systems and need to know which Engineer to send for each job, emphasise your ability to learn and retain information quickly. You might want to mention any past experiences where you had to adapt to new tools or processes swiftly.

✨Prepare for Tough Conversations

Be ready to discuss how you would handle situations where you can't provide the answer a store wants. Think about how you can deliver difficult news while maintaining a positive relationship with the caller, as this is a key part of the role.

✨Express Your 'Can-Do' Attitude

The company is looking for candidates with a flexible and positive mindset. During the interview, convey your enthusiasm for the role and your willingness to tackle challenges head-on. This will show that you align with their values and are ready to contribute.

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