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For Companies At a Glance
- Tasks: Be the go-to person for resolving customer queries and complaints.
- Company: Join Arcus, a company dedicated to individual development and customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus potential, generous leave, and training sponsorship.
- Why this job: Perfect for problem-solvers who thrive in a fast-paced, supportive team environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Flexible working hours required; 40 hours per week across 7 days.
The predicted salary is between 26372 - 26372 £ per year.
Why Join Us
Do you enjoy working on complex and complicated queries?
Are you a problem-solver who enjoys finding quick resolutions?
Do you enjoy working within a team?
Yes? Then we may have the ideal role for you… working as our Customer Resolution Agent at our Redditch site.
What You\’ll Be Doing
Your communication skills will be second to none, as you’ll be the first point of contact for all escalations and complaints for our internal and external customers. You’ll have excellent organisation and prioritisation skills, as you’ll manage the end-to-end work order complaint/escalation journey ensuring it’s resolved within the agreed SLAs. You’ll have exceptional administrative and time management skills as you’ll be receiving, responding, and managing requests via various channels such as: calls, emails, or phone. You’ll have excellent attention to detail skills as you’ll be updating all systems with relevant notes and progress updates, so your colleagues are able to pick up and run with it if required. You’ll be a solution focused individual as you’ll be able to identify route causes and provide solutions to reoccurring issues.
What We\’re Looking For
You’ll be a confident, self-motivated, empathetic individual with strong communication skills. You’ll be detail conscious with a strong focus on achieving a high level of customer service. You’ll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines.
This is a 40-hour per week role, working7am – 7pm across 7 days, therefore flexibility is required.
For this role you’ll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!
In return for your hard work we would offer you:
- Salary: £26,372 per annum, depending on experience
- 4% bonus, subject to achievement of targets
- 25 days annual leave + Bank Holidays.
- Group personal pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Discounts, vouchers, and financial aid programs
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation
To be considered for this position please submit yourapplication via the \’apply\’ button.
Requisition ID
2025-7552 #J-18808-Ljbffr
Customer Resolutions Coordinator employer: Arcus FM Limited.
Contact Detail:
Arcus FM Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolutions Coordinator
✨Tip Number 1
Familiarise yourself with common customer service scenarios and resolutions. Being able to discuss specific examples during your interview will demonstrate your problem-solving skills and show that you understand the complexities of customer queries.
✨Tip Number 2
Brush up on your communication skills by practising active listening and clear articulation. This role requires you to be the first point of contact for escalations, so showcasing your ability to communicate effectively can set you apart from other candidates.
✨Tip Number 3
Highlight your experience in managing multiple tasks under pressure. Prepare to share examples of how you've successfully prioritised and organised your workload in previous roles, as this is crucial for handling the fast-paced environment at StudySmarter.
✨Tip Number 4
Demonstrate your empathy and customer focus by preparing to discuss how you've handled sensitive situations in the past. Showing that you can maintain confidentiality while providing excellent service will resonate well with our values.
We think you need these skills to ace Customer Resolutions Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles, especially those that involved handling complex queries and escalations. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your strong communication skills and detail-oriented nature, and provide examples of how you've successfully resolved customer issues in the past.
Highlight Relevant Skills: Emphasise your organisational and time management skills in your application. Mention any experience you have with IT systems and managing sensitive information, as these are crucial for the role.
Show Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability and willingness to work across different shifts. This shows that you are committed and ready to meet the demands of the job.
How to prepare for a job interview at Arcus FM Limited.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved complex customer queries in the past. Highlight your ability to think on your feet and provide quick resolutions, as this is a key aspect of the role.
✨Demonstrate Strong Communication Abilities
Since you'll be the first point of contact for escalations and complaints, practice articulating your thoughts clearly. Use role-play scenarios to simulate handling difficult conversations with customers.
✨Emphasise Attention to Detail
Be ready to discuss how you manage documentation and updates in previous roles. Mention specific tools or systems you've used to ensure accuracy and thoroughness in your work.
✨Exhibit Flexibility and Team Spirit
Given the flexible working hours and team-oriented environment, share experiences that demonstrate your adaptability and willingness to collaborate with others to achieve common goals.
