At a Glance
- Tasks: Provide technical support, troubleshoot issues, and maintain IT systems across the organisation.
- Company: Join a dynamic team at a leading company focused on innovation and technology.
- Benefits: Enjoy comprehensive health coverage, generous pension scheme, and wellness perks.
- Other info: Great opportunities for career growth and development in a collaborative environment.
- Why this job: Make a real difference by solving tech problems and supporting your colleagues.
- Qualifications: Experience in IT support, strong problem-solving skills, and knowledge of M365.
The predicted salary is between 30000 - 40000 £ per year.
The IT Support Engineer will be responsible for providing a broad range of technical support and expertise to resolve IT issues across the Williams estate. This role involves troubleshooting, problem resolution, and proactive maintenance across a range of IT systems and infrastructure within both office space and remotely.
Responsibilities
- Desktop Support: Provide end-user support for hardware, software, and peripheral devices. Troubleshoot and resolve technical issues related to desktops, laptops and mobile devices. Install, configure, and maintain desktop operating systems and software applications.
- Audio Visual: Ownership of AV space and managing AV for events.
- System Administration: Administer and support M365, manage user account lifecycle, maintain groups and distribution lists.
- Printer Support: Configure, maintain, and troubleshoot printers, plotters, and other peripherals across departments. Liaise with external vendors for hardware repair or replacement as needed.
- Asset Management: Maintain accurate records of IT assets, including tracking hardware lifecycle, software licensing, and inventory audits. Assist in the decommissioning and secure disposal of outdated equipment.
- Hardware and Software Procurement: Assist in the procurement of IT hardware and software in line with organization standards. Work with vendors to ensure timely delivery and proper installation of IT equipment.
- Project Support: Contribute to IT projects such as office moves and system upgrades. Provide technical input and assist with rollout activities during project implementation.
- IT Security: Collaborate with the IT security team to implement and maintain security policies and procedures.
- User Training: Provide training and support to end-users on IT-related topics. Develop and distribute instructional materials to assist users in utilizing IT resources effectively.
- Documentation & Collaboration: Document configurations, procedures, and best practices. Share knowledge and experience to upskill the wider team and business. Stay up to date on emerging technology trends and promote the use of technology throughout the business.
Requirements
- Proven experience in a similar IT support role.
- Strong knowledge of desktop operating systems, software applications, and hardware components.
- Experience working with Active Directory, EntraID and M365.
- Excellent problem-solving and communication skills.
- Ability to work independently and collaboratively in a team-oriented environment.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
- A degree in Computer Science (or Equivalent) is desirable but not essential.
Benefits & Perks
- Comprehensive Health Coverage: Private medical and dental insurance through Bupa UK.
- Extra Support: Access to a Health Cash Scheme for everyday healthcare needs.
- Pension Scheme: A generous 9% non-contributory pension scheme.
- Wellbeing and lifestyle benefits: gym memberships through Gymflex & Wellhub, discounts, backup care, fertility and family planning benefits and more.
- Loan Schemes: Cycle to Work, Cycle Scheme, Technology Loans, Season Ticket Loans and more.
- Risk Benefits: Life Assurance & Income Protection.
- Annual Leave & Holidays: 27 days of holiday plus all UK bank holidays.
IT Support Engineer in London employer: Arctiq Services LLP
At Williams, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As an IT Support Engineer, you'll benefit from comprehensive health coverage, a generous pension scheme, and numerous wellbeing perks, all while working in a supportive environment that encourages professional growth and development. Our commitment to employee wellbeing and a balanced work-life makes us a standout choice for those seeking meaningful and rewarding employment in the tech sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any relevant certifications. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or explain technical concepts to non-techies. Confidence is key, so get comfortable with your answers!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm for joining our team. Plus, it’s super easy to navigate!
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with desktop operating systems and M365, to show us you're the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT support. Share specific examples of how you've solved technical issues in the past, and don’t forget to mention your problem-solving skills!
Show Off Your Certifications:If you’ve got any relevant certifications like CompTIA A+ or Microsoft Certified IT Professional, make sure they’re front and centre. They can really help us see your commitment to the field.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Arctiq Services LLP
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop operating systems, software applications, and hardware components. Be ready to discuss your experience with troubleshooting and resolving issues, especially with M365 and Active Directory, as these are key areas for the role.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you resolved a tricky problem or improved a process. This will demonstrate your ability to think on your feet and provide effective solutions.
✨Familiarise Yourself with AV and Project Support
Since the role involves managing AV for events and contributing to IT projects, it’s a good idea to have some examples ready about your experience in these areas. Highlight any relevant projects you've worked on and how you contributed to their success.
✨Communicate Clearly and Collaboratively
Strong communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you'll need to train end-users and collaborate with team members. Show that you can work well both independently and as part of a team.
