At a Glance
- Tasks: Provide technical support and troubleshoot IT issues across various systems and devices.
- Company: Join a dynamic team at a leading organisation focused on innovation and technology.
- Benefits: Enjoy comprehensive health coverage, generous pension scheme, and wellness perks.
- Other info: Great opportunities for career growth and professional development in a collaborative environment.
- Why this job: Make a real difference by solving tech problems and supporting users every day.
- Qualifications: Experience in IT support, strong problem-solving skills, and knowledge of M365.
The predicted salary is between 30000 - 40000 £ per year.
The IT Support Engineer will be responsible for providing a broad range of technical support and expertise to resolve IT issues across the Williams estate. This role involves troubleshooting, problem resolution, and proactive maintenance across a range of IT systems and infrastructure within both office space and remotely.
Responsibilities
- Desktop Support: Provide end-user support for hardware, software, and peripheral devices. Troubleshoot and resolve technical issues related to desktops, laptops and mobile devices. Install, configure, and maintain desktop operating systems and software applications.
- Audio Visual: Ownership of AV space and managing AV for events.
- System Administration: Administer and support M365, manage user account lifecycle, maintain groups and distribution lists.
- Printer Support: Configure, maintain, and troubleshoot printers, plotters, and other peripherals across departments. Liaise with external vendors for hardware repair or replacement as needed.
- Asset Management: Maintain accurate records of IT assets, including tracking hardware lifecycle, software licensing, and inventory audits. Assist in the decommissioning and secure disposal of outdated equipment.
- Hardware and Software Procurement: Assist in the procurement of IT hardware and software in line with organization standards. Work with vendors to ensure timely delivery and proper installation of IT equipment.
- Project Support: Contribute to IT projects such as office moves and system upgrades. Provide technical input and assist with rollout activities during project implementation.
- IT Security: Collaborate with the IT security team to implement and maintain security policies and procedures.
- User Training: Provide training and support to end-users on IT-related topics. Develop and distribute instructional materials to assist users in utilizing IT resources effectively.
- Documentation & Collaboration: Document configurations, procedures, and best practices. Share knowledge and experience to upskill the wider team and business. Stay up to date on emerging technology trends and promote the use of technology throughout the business.
Requirements
- Proven experience in a similar IT support role.
- Strong knowledge of desktop operating systems, software applications, and hardware components.
- Experience working with Active Directory, EntraID and M365.
- Excellent problem-solving and communication skills.
- Ability to work independently and collaboratively in a team-oriented environment.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
- A degree in Computer Science (or Equivalent) is desirable but not essential.
Benefits & Perks
- Comprehensive Health Coverage: Private medical and dental insurance through Bupa UK.
- Extra Support: Access to a Health Cash Scheme for everyday healthcare needs.
- Pension Scheme: A generous 9% non-contributory pension scheme.
- Wellbeing and lifestyle benefits: gym memberships through Gymflex & Wellhub, discounts, backup care, fertility and family planning benefits and more.
- Loan Schemes: Cycle to Work, Cycle Scheme, Technology Loans, Season Ticket Loans and more.
- Risk Benefits: Life Assurance & Income Protection.
- Annual Leave & Holidays: 27 days of holiday plus all UK bank holidays.
IT Support Engineer employer: Arctiq Services LLP
At Williams, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As an IT Support Engineer, you'll benefit from comprehensive health coverage, a generous pension scheme, and a variety of wellbeing initiatives, all while working in a supportive environment that encourages professional growth and development. Our commitment to employee wellbeing is reflected in our extensive benefits package, making Williams a rewarding place to advance your career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any relevant certifications. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Brush up on your problem-solving skills and be ready to demonstrate how you’d tackle real-world issues. We want to see your thought process in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with desktop support, M365, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re all about problem resolution here at StudySmarter, so let us know how you’ve made a difference in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Arctiq Services LLP
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop operating systems, software applications, and hardware components. Be ready to discuss your experience with troubleshooting and resolving technical issues, as this will be key in demonstrating your fit for the IT Support Engineer role.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you had to troubleshoot a tricky problem or manage a project. This will help you illustrate your strong problem-solving abilities and how you can contribute to the team.
✨Familiarise Yourself with M365 and Active Directory
Since the role involves administering M365 and managing user accounts, make sure you’re comfortable discussing these platforms. If you have any relevant certifications, don’t forget to mention them, as they can give you an edge over other candidates.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with questions about the company’s IT infrastructure, team dynamics, and upcoming projects. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
