At a Glance
- Tasks: Manage corporate customers and ensure their success with Arctic Wolf's CyberSOC solution.
- Company: Join Arctic Wolf, a leader in cybersecurity innovation and a Great Place to Work.
- Benefits: Enjoy equity, 28 days leave, comprehensive health benefits, and career development opportunities.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Be part of a team redefining cybersecurity and making a real impact.
- Qualifications: 5+ years in sales, preferably in tech, with a passion for customer service.
The predicted salary is between 58500 - 71500 £ per year.
At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it.
Our global team of dedicated Pack members is driving innovation and setting new industry standards every day.
Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award.
We're proud to be named a Leader in the IDC Market Scape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights .
Our Aurora Platform also received CRN's Products of the Year award in the inaugural Security Operations Platform category.
We proudly are a UK Great Place To Work multiple times - 2023, 2024, 2025.
Join a company that's not only leading - but also shaping - the future of security operations.
Our mission is simple: End Cyber Risk. We're looking for an Customer Success Manager , based in Newcastle to be part of making this happen.
- Position Overview and Objective
- Primary Responsibilities and Duties
- Managing a set of corporate customers who are utilizing Arctic Wolf's Cyber SOC solution.
- Achieving renewal and expansion targets through consultative selling techniques
- Listening to customers and providing feedback to the business.
- Ensuring customer satisfaction and delivery of quarterly account reviews.
- Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings.
- Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer's needs to develop plans for future growth.
- Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source and impact of issues, comparing, and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternate solutions when possible.
- Creating and managing automated processes to effectively forecast and communicate at-risk customers; build risk mitigation plans to retain such accounts.
- Key Skills
- The ability to be flexible and work in a rapidly changing environment is required.
- Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.
- Fanatical devotion to customer service, business quality, and data security.
- Thinks out-of-the-box and energizes others with passion, quality, and commitment.
- Key Competencies
- Minimum Qualifications
- 5+ years of demonstrated success in a sales role, preferably in a technology organization.
- Field sales experience strongly desired
- Preferred Qualifications
- Environment and Physical Demands
Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.
Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.
If located in a company office, often requires the mobility to physically navigate the space.
In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.
May include moving or lifting of 25 pounds or less (e. g., office chair, reams of paper).
- Travel Requirements
- Typically 10% or less of business travel
Our offer
- Equity for all employees
- 28 days annual leave, 8 bank holidays and paid volunteering days off
- Pension plan employer match
- Training and career development programs
- Robust Employee Assistance Program (EAP) with mental health service
- Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection.
- Fertility support and paid parental leave
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program.
We encourage all employees to join or create a new alliance.
See more about our Pack Unity here .
We also believe and practice corporate responsibility At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture.
This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work - USA (2021-2025), Great Place to Work - Canada (2021-2025), Great Place to Work - UK (2025), and Kununu Top Company - Germany (2021-2025).
Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally.
- As we continue to expand globally and enhance our technology, Arctic W
- #J-18808-Ljbffr
Customer Success Manager in Newcastle upon Tyne employer: arcticwolf
Arctic Wolf is an exceptional employer located in Newcastle, offering a vibrant work culture that prioritises employee growth and development. With a strong focus on customer success and a dynamic tech environment, employees benefit from extensive perks and the opportunity to make a meaningful impact in the cybersecurity field. Join us to thrive in a supportive atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at arcticwolf. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like arcticwolf before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to arcticwolf:Your cover letter is your chance to shine! Tell us why you want to work at arcticwolf specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at arcticwolf!
How to prepare for a job interview at arcticwolf
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
