At a Glance
- Tasks: Deliver top-notch IT support and enhance employee tech experiences daily.
- Company: Join Arctic Wolf, a leading cybersecurity firm on a mission to end cyber risk.
- Benefits: Enjoy competitive salary, equity, 28 days leave, and comprehensive health benefits.
- Other info: Dynamic workplace with opportunities for growth and a commitment to diversity.
- Why this job: Make a real impact by supporting employees and shaping the future of cybersecurity.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 28000 - 57000 £ per year.
Our Mission: To End Cyber Risk. Arctic Wolf is a cybersecurity company on a mission to help organizations turn cyber risk into business resilience. Powered by the Aurora Platform, we combine AI-driven automation with the expertise of our security teams to deliver security operations that help customers stay ahead of evolving threats.
Today, cyber risk is one of the most significant business challenges organizations face. As attackers move faster and leverage AI to scale their efforts, traditional approaches to security are struggling to keep pace. That's why we take a different approach. Our AI-native platform and Agentic SOC operate at machine speed, enabling organizations to adopt an operations-led security model that delivers faster time to value, measurable risk reduction, and stronger security outcomes.
At Arctic Wolf, we're not just responding to the future of cybersecurity, we're helping shape it.
About the Role
As an End User Services Administrator, you will play a key role in enabling employee success by delivering exceptional day-to-day IT support and a seamless technology experience. As a hands-on, customer-focused professional, you will serve as a trusted partner to Arctic Wolf employees, ensuring they have the tools, access, and support needed to perform at their best. Your work will have a direct impact on productivity, employee satisfaction, and the overall success of the business. This role is based in our Newcastle office, where you will work closely with local colleagues while supporting employees across the wider organization.
What You'll Do
- Serve as a trusted IT partner to Arctic Wolf employees, delivering exceptional end-user support and ensuring a seamless technology experience.
- Provide first-line support for technical issues, service requests, and access-related needs across office-based and remote employees globally.
- Respond to and resolve incidents through phone, email, and ticketing channels, prioritising requests based on business impact and urgency.
- Troubleshoot hardware, software, and application issues, collaborating with specialist IT teams when escalation or additional expertise is required.
- Support and maintain Arctic Wolf's workplace technology ecosystem, including Jamf, Microsoft 365, Slack, Okta, and other business-critical SaaS platforms.
- Create and maintain knowledge base documentation to enhance self-service capabilities and improve the overall employee experience.
- Contribute to our global follow-the-sun support model, partnering with colleagues across regions to provide continuous support coverage for employees worldwide.
- Identify opportunities to improve support processes, user experience, and operational efficiency.
- Occasionally travel to other Arctic Wolf locations to support deployments, projects, and on-site IT initiatives.
Key Skills
- Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- A collaborative and customer-focused approach, with the ability to build strong relationships across the business.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively.
- A proactive, solution-oriented mindset with a focus on continuous improvement.
- Strong problem-solving skills and sound judgment when balancing competing demands.
- Adaptability and resilience in a fast-paced, dynamic environment.
Preferred Qualifications
- 2+ years of experience providing Service Desk or End User Support within a professional environment.
- Degree, diploma, or equivalent qualification in Information Technology or a related discipline.
- Strong knowledge of macOS, Windows, and/or Linux environments.
- Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP.
- Experience setting up and supporting workstations, monitors, docking stations, printers, and related peripherals.
- Experience with ServiceNow, Jira, Confluence, Okta, Slack, Jamf, and the Microsoft 365 suite.
- Demonstrated ability to troubleshoot complex application and endpoint issues in a modern SaaS-driven environment.
Core Competencies
- Drive for Results
- Communication
- Creativity
About Arctic Wolf
At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2025), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024-2026), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognises that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance.
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities.
As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing EMEA.recruitment@arcticwolf.com.
All wolves receive compelling compensation and benefits packages, including:
- Equity for all employees
- 28 days annual leave, 8 bank holidays, and paid volunteering days off
- Pension plan employer match
- Training and career development programs
- Robust Employee Assistance Program (EAP) with mental health service
- Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection.
- Family-forming benefits and enhanced maternity benefits
Security Requirements
Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorisation to receive software or technology controlled under these U.S. export control laws and regulations.
Ready for your next challenge? We look forward to receiving your CV and supporting documents.
The base salary range for this job family is 28,000 to 57,000 GBP annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.
End User Services Administrator in Newcastle upon Tyne employer: Arctic Wolf
Arctic Wolf is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture that fosters collaboration and innovation. With a focus on strategic leadership and advanced technical expertise, team members are empowered to tackle complex challenges in a supportive hybrid/remote environment, ensuring a rewarding and meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land End User Services Administrator in Newcastle upon Tyne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Arctic Wolf values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Arctic Wolf might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Arctic Wolf!
✨Direct Apply to Arctic Wolf
Let's not forget to apply directly through the Arctic Wolf website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace End User Services Administrator in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Arctic Wolf.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Arctic Wolf. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Arctic Wolf
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
