Concierge Security Engineer 2
Newcastle, UK
Responsibilities
- Collaborate closely with senior cybersecurity engineers and contribute to real‑world client projects.
- Act as customer’s point of contact for inquiries regarding security incidents reported by our Security Operations Center (SOC) and collaborate with the team to analyze structural weaknesses of the customer.
- Create technical reports and documentation to support customer environments.
- Troubleshoot security and technical issues with guidance from your team.
- Share basic security best practices with non‑technical contacts.
- Build professional, trust‑based relationships with customers.
- Analyze logs and events to identify patterns or potential threats.
- Continuously develop your skills through mentoring and hands‑on experience.
Experience
- 2‑3 years of experience in cybersecurity or related IT fields.
- Familiarity with network security, cloud infrastructure, SaaS tools, and identity management.
- Exposure to risk and vulnerability management.
- Strong communication skills in both English – verbal and written.
- Analytical mindset and structured problem‑solving approach.
- Comfortable working in a team and eager to grow professionally.
Technical Skills (at least 4 of these areas)
- Networking Basics: Understanding of TCP/IP, subnetting, and common network protocols.
- Operating Systems: Basic knowledge of hardening Windows, Linux, and Unix environments.
- Security Tools: Familiarity with firewalls, antivirus, and IDS/IPS systems.
- Scripting: Basic understanding of Python, Bash, or PowerShell.
- Vulnerability Assessment: Experience using tools like Nmap, Nessus, or OpenVAS.
- Incident Response: Foundational knowledge in managing and responding to security incidents.
- Security Frameworks: Awareness of common frameworks such as MITRE ATT&CK and NIST.
Consultancy Skills
- Strong ability to explain technical topics clearly to non‑technical stakeholders.
- Analytical and solution‑oriented when approaching security challenges.
- Professional client interaction and relationship‑building.
- Comfortable documenting policies, procedures, and incident reports.
- Enjoys teamwork and thrives in collaborative environments.
- Highly motivated to learn and grow in a fast‑paced company.
- Curious about evolving cybersecurity trends and committed to staying ahead.
Benefits
- Equity for all employees
- 28 days annual leave, 8 bank holidays and paid volunteering days off
- Pension plan employer match
- Training and career development programs
- Robust Employee Assistance Program (EAP) with mental health service
- Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4× basic salary) and group income protection.
- Fertility support and paid parental leave
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible.
Successful candidates must be eligible to work in the UK. Visa sponsorships are not provided.
Security Requirements
- Conduct duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
- Background checks are required for this position.
- This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations ("EAR"). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.
Cybersecurity Consultant / Concierge Security Engineer 2 in Newcastle upon Tyne employer: Arctic Wolf
Arctic Wolf is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture in the heart of Newcastle. With competitive benefits including equity, generous leave, and a robust pension plan, employees are empowered to thrive while contributing to a fast-growing leader in cybersecurity. Join us to make a meaningful impact in a supportive environment that values your expertise and fosters long-term success.
