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- Tasks: Manage Small Enterprise customers and ensure their satisfaction with Arctic Wolf’s CyberSOC solution.
- Company: Arctic Wolf is a leading cybersecurity firm, recognised for innovation and excellence in security operations.
- Benefits: Enjoy equity, 28 days leave, paid volunteering, comprehensive health plans, and career development opportunities.
- Why this job: Join a diverse team shaping the future of cybersecurity while making a real impact on customer success.
- Qualifications: 7+ years in sales, preferably in tech; strong customer service and negotiation skills required.
- Other info: This role is office-based in Newcastle; visa sponsorships are not available.
The predicted salary is between 36000 - 60000 £ per year.
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Senior Talent Acquisition Partner EMEA | We\’re Hiring!
At Arctic Wolf, we\’re not just navigating the cybersecurity landscape – we\’re redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we\’ve earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers\’ Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.
Our mission is simple: End Cyber Risk. We’re looking for a Customer Success Manager – Enterprise in Newcastle (office based) to be part of making this happen.
Primary Responsibilities And Duties
- Managing a set of Small Enterprise customers who are utilizing Arctic Wolf’s CyberSOC solution.
- Achieving renewal and expansion targets through consultative selling techniques.
- Listening to customers and providing feedback to the business.
- Ensuring customer satisfaction and delivery of quarterly account reviews.
- Identifying opportunities to upsell to existing customers by positioning additional service offerings.
- Effectively negotiating transactions and developing plans for future growth, including leveraging solid domain and product knowledge to facilitate interest in Arctic Wolf expansion.
- Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible.
- Creating and managing automated processes to effectively forecast and communicate at-risk customers.
Key Skills
- 7+ years of demonstrated success in a sales role, preferably in a technology organization.
- Field sales experience strongly desired
- The ability to be flexible and work in a rapidly changing environment is required.
- Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.
- Fanatical devotion to customer service, business quality, and data security.
- Thinks out-of-the-box and energizes others with passion, quality and commitment.
Our Offer
All wolves receive compelling compensation and benefits packages, including:
- Equity for all employees
- 28 days annual leave, 8 bank holidays and paid volunteering days off
- Pension plan employer match
- Training and career development programs
- Robust Employee Assistance Program (EAP) with mental health service
- Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection.
- Fertility support and paid parental leave
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible.
Have we sparked your interest? Then send us your CV and your references.
Please be aware that you need to be eligible to work in the UK. Visa sponsorships are not provided.
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Industries
Computer and Network Security
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Customer Success Manager - Enterprise employer: Arctic Wolf
Contact Detail:
Arctic Wolf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Enterprise
✨Tip Number 1
Familiarise yourself with Arctic Wolf's CyberSOC solution and the specific needs of Small Enterprise customers. Understanding their pain points will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Arctic Wolf on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 3
Prepare to discuss your experience with consultative selling techniques and how you've successfully managed customer relationships in the past. Be ready to share specific examples that demonstrate your ability to achieve renewal and expansion targets.
✨Tip Number 4
Showcase your passion for customer service and data security during your interactions with the hiring team. Highlight any relevant certifications or training that align with Arctic Wolf's mission to end cyber risk.
We think you need these skills to ace Customer Success Manager - Enterprise
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and sales, particularly in technology. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Arctic Wolf's mission. Mention specific achievements in previous roles that align with the responsibilities of the Customer Success Manager position.
Showcase Your Skills: Emphasise your ability to manage customer relationships and upsell services. Provide examples of how you've successfully navigated challenges in a fast-paced environment, as this is crucial for the role.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Arctic Wolf
✨Understand the Company Culture
Before your interview, take some time to research Arctic Wolf's values and culture. They pride themselves on diversity, inclusion, and customer satisfaction. Showing that you align with these values can set you apart from other candidates.
✨Demonstrate Your Sales Experience
With 7+ years of sales experience required, be prepared to discuss specific examples of how you've achieved renewal and expansion targets in previous roles. Use metrics and success stories to illustrate your impact.
✨Showcase Your Customer-Centric Approach
As a Customer Success Manager, your ability to listen to customers and provide feedback is crucial. Prepare to share instances where you've gone above and beyond to ensure customer satisfaction and how you’ve handled challenging situations.
✨Prepare for Technical Questions
Given the technology focus of Arctic Wolf, brush up on your knowledge of cybersecurity and relevant tools like Salesforce. Be ready to discuss how you can leverage technology to enhance customer experiences and drive growth.
