Customer Success Representative - spanish speaker

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience. Our mission is simple: End Cyber Risk. We are looking for a Customer Success Representative to be part of making this happen.

The ideal candidate will have flexibility for growth in a working environment, experience working with customers to meet their needs while driving growth, and possess strong communication and negotiation skills.

• Managing a set of customers who utilize a specific set of Arctic Wolf’s products.
• Achieving renewal and expansion targets through consultative selling techniques.
• Delivering a high level of customer service through frequent touchpoints, intaking feedback and delivering to the relevant stakeholders.
• Identifying sales opportunities for customers by positioning additional service offerings.
• Effectively negotiating transactions through effective planning and developing plans for future growth with both internal and external customers.
• Creating and managing automated processes to effectively forecast and communicate with at-risk customers.
• Managing and nurturing customer relationships through a strategic partner sales process.
• Working in a rapidly changing and transparent team environment.

• 1+ years of demonstrated success in a sales role, preferably in a technology organisation.
• Business development, lead generation, and outbound calling experience strongly desired.
• The ability to be flexible and work collaboratively with many stakeholders in a rapidly changing environment is required.
• Bachelor’s degree, or combination of education and relevant experience.
• Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.
• Fanatical devotion to customer service, business quality, and data security.
• Excellent organisational skills and written/oral communication skills.
• This position is based in our Newcastle, UK office and will require team members to work from our corporate office.
• Fluent Spanish language skills.

• Knowledge of and/or experience with Account Management tools (Gainsight, etc).
• Excellent verbal and written communication skills working in a professional environment.
• Strong collaboration and team building skills.
• Ability to collaborate, interpret and communicate initiatives quickly and with confidence.

Why Arctic Wolf? At Arctic Wolf, we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We offer all wolves a compelling compensation and benefits package, including 28 days per year annual leave, 8 bank holidays, paid time off to volunteer together with comprehensive private medical and life insurance, pension, and company equity shares. We also want to ensure all employees have a good work-life balance offering a robust Employee Assistance Programme, professional career progression, and so much more! Come join the Pack during this exciting time of rapid growth where every employee makes a difference, and their contributions are recognised and rewarded.