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For Companies At a Glance
- Tasks: Be the face of our brand, delivering unforgettable experiences and educating guests on products.
- Company: Join a passionate team at ARC'TERYX, committed to inclusivity and innovation.
- Benefits: Enjoy a fun work environment, competitive pay, and opportunities for personal growth.
- Why this job: Make a real impact by connecting with guests and sharing your love for the outdoors.
- Qualifications: 2+ years in retail, exceptional customer service skills, and a passion for problem-solving.
- Other info: Flexible, dynamic workplace with a focus on collaboration and continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
Meet Your Future Team:
The Product Guide is the face of the brand on the retail floor, delivering an unforgettable brand experience to our guests. You love authentically sharing your experience with those around you. You\’ll be working with an energetic and passionate team to actively educate guests and recommend products based on their interests and needs.
Your Opportunity at ARC\’TERYX:
- Is to deliver a best in class brand experience to our guests through education and problem solving
- Is to gain a strong understanding of our products and seamlessly weave this information into your guest interactions
- Is to be a brand ambassador and elevate the guest experience wherever possible
- Is to continuously elevate the in store experience by supporting store leadership with projects and brand initiatives
If you were in this role now, here\’s what you would be doing:
- Fostering connection in all guest interactions through product education, accurately processing payments, and communicating on warranties or damaged goods in a timely manner
- Supporting and participating in store events, physical inventory counts, replenishing product on the floor, and ensuring the store stays clean and organized
- Providing feedback and suggestions on merchandising and in store experience to help drive sales
- Maintaining an open, collaborative relationship with your team and store leadership
Are you this person?
- You have two or more (2+) years of retail sales experience
- You are passionate about delivering exceptional customer service
- You love to have fun at work, but hold yourself accountable to what is required of you
- You have outstanding oral and written communication skills, and a deep understanding of your impact
- You are self-motivated, and enjoy problem solving
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it
Equal Opportunity
Arc\’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
Design your Purpose. Live our Values.
DISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration.
COMMIT. Set and deliver on bold objectives as we collectively raise the bar.
LIVE IT. Deepen your connection to nature and live your most purposeful life.
LEAVE IT BETTER. Create a better world, together.
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Product Guide - Full-Time employer: ARC'TERYX
Contact Detail:
ARC'TERYX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Guide - Full-Time
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with ARC'TERYX products and their unique features. This way, when you chat with guests, you can share your genuine passion and knowledge, making their experience unforgettable.
✨Tip Number 2
Practice your communication skills! Whether it's through role-playing with friends or chatting with family about your favourite products, honing your ability to connect with others will help you shine during interviews and in-store interactions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past retail experiences where you turned a challenging situation into a positive outcome. This will demonstrate your adaptability and commitment to exceptional customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our energetic team and delivering that top-notch brand experience.
We think you need these skills to ace Product Guide - Full-Time
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love delivering exceptional customer service and sharing your experiences. Make it personal and relatable!
Tailor Your Application: Don’t just send a generic application. Take the time to align your skills and experiences with what we’re looking for in the Product Guide role. Highlight your retail experience and how it connects to our brand values.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at ARC'TERYX
✨Know the Brand Inside Out
Before your interview, dive deep into ARC'TERYX's products and values. Familiarise yourself with their latest collections and understand what makes them unique. This knowledge will help you connect authentically with the brand during your interview.
✨Showcase Your Passion for Customer Service
Prepare examples from your past retail experiences where you went above and beyond for a customer. Highlight how you fostered connections and solved problems, as this aligns perfectly with the role of a Product Guide.
✨Demonstrate Team Spirit
Be ready to discuss how you've collaborated with team members in previous roles. Share specific instances where you contributed to a positive team environment or supported store initiatives, as teamwork is key in this position.
✨Embrace Flexibility and Adaptability
Think of scenarios where you had to adapt to unexpected changes or challenges in a retail setting. Show that you can remain calm and effective under pressure, which is crucial for maintaining a great guest experience.
