At a Glance
- Tasks: Deliver unforgettable brand experiences and educate guests about our products.
- Company: Join Arc'teryx, a brand committed to inclusivity and outdoor passion.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on creativity and innovation.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: 2+ years in retail, exceptional customer service skills, and a love for the outdoors.
The predicted salary is between 24570 - 30030 £ per year.
The Product Guide is the face of the brand on the retail floor, delivering an unforgettable brand experience to our guests.
Your Opportunity at ARC'TERYX:
- Deliver a best in class brand experience to our guests through education and problem solving.
- Gain a strong understanding of our products and seamlessly weave this information into your guest interactions.
- Be a brand ambassador and elevate the guest experience wherever possible.
- Continuously elevate the in store experience by supporting store leadership with projects and brand initiatives.
If you were in this role now, here's what you would be doing:
- Fostering connection in all guest interactions through product education, accurately processing payments, and communicating on warranties or damaged goods in a timely manner.
- Supporting and participating in store events, physical inventory counts, replenishing product on the floor, and ensuring the store stays clean and organized.
- Providing feedback and suggestions on merchandising and in store experience to help drive sales.
- Maintaining an open, collaborative relationship with your team and store leadership.
Are you this person?
- You have two or more (2+) years of retail sales experience.
- You are passionate about delivering exceptional customer service.
- You love to have fun at work, but hold yourself accountable to what is required of you.
- You have outstanding oral and written communication skills, and a deep understanding of your impact.
- You are self-motivated, and enjoy problem solving.
- You remain highly flexible and adaptable when faced with ambiguity.
- You effectively balance autonomy and collaboration.
- You inspire breakthrough thinking and continuous improvement.
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right.
- Your passion for your work is paralleled by your passion for getting outside and living it.
Equal Opportunity: Arc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. Join us in creating positive change in ourselves, our communities, and the world.
Visitors Guide in London employer: ARC'TERYX
At Arc'teryx, we pride ourselves on being an exceptional employer that fosters a vibrant work culture rooted in a passion for the outdoors and community engagement. As a Product Guide in Piccadilly, you'll enjoy meaningful growth opportunities through hands-on experience, leadership training, and a supportive team environment that celebrates individual achievements. With benefits like flexible scheduling, generous employee discounts, and a commitment to inclusivity, we empower our employees to connect with nature while making a positive impact in their communities.
