At a Glance
- Tasks: Lead a passionate team to deliver exceptional guest experiences and build community connections.
- Company: Join Arc'teryx, a brand committed to inclusivity and outdoor adventure.
- Benefits: Enjoy competitive salary, employee discounts, and access to leadership training.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact in retail while connecting with nature and your community.
- Qualifications: 2-3 years of retail management experience and a passion for guest service.
The predicted salary is between 27000 - 30000 £ per year.
Your Opportunity at Arc'teryx
As we grow across Europe, we’re looking for people who lead with curiosity, learn by doing and want a long-term path in retail. At Arc’teryx we believe there’s always a better way and that guides how we develop our teams, and our “Leave It Better” spirit shapes the way we work. Our Assistant Store Managers grow through hands-on learning, steady coaching and opportunities across stores, regions and teams.
For our Store in Covent Garden (London) we are hiring a passionate Assistant Store Manager (all genders) to lead a team of 12 people together with the Store Manager in delivering exceptional guest experiences and building strong community connections. You’ll oversee all aspects of store operations, from team development and financial performance to inventory and brand engagement, while inspiring your team to live our values both in-store and outdoors.
As an Arc’teryx Assistant Store Manager, here’s what you’d be doing:
- People Leadership & Culture: Champion the Arc'teryx Vision, Purpose, and Values by cultivating a high-performing, inclusive, and guest-focused team culture.
- Talent Development & Coaching: Support the full employee lifecycle—from hiring and onboarding to performance management and offboarding. Partner with the Store Manager to build a strong leadership pipeline and ensure team development aligns with business needs.
- Guest Experience: Lead from the floor at least 80% of your week, modeling best-in-class service and ensuring every guest interaction reflects our commitment to excellence.
- Product & Brand Storytelling: Own product and inventory management—run walkthroughs, lead visual merchandising, and use storytelling to boost sell-through and bring products to life for customers.
- Community Engagement: Collaborate with the Store Manager and Community Marketing Manager to execute impactful store events and build meaningful partnerships that grow brand presence and community involvement.
- Operational Excellence: Support store operations and business priorities as assigned by the Store Manager, including scheduling, labor planning, and compliance.
- Financial Performance: Deliver on bold business objectives by supporting sales growth, expense control, and overall store profitability.
Life in Our Stores
You’ll be part of a team that enjoys spending time outdoors together, shares product knowledge, builds strong guest relationships, and takes pride in the details. The work is hands-on, thoughtful and rooted in connection to the outdoors and community.
Are you our next Assistant Store Manager?
- Leadership Experience: 2-3 years in retail management, ideally within premium, outdoor or sports lifestyle brands, with a proven ability to lead, motivate, and develop high-performing teams.
- Business Acumen: Skilled in budgeting, forecasting, expense control, and driving profitable results with an entrepreneurial mindset.
- Guest-Centric Mindset: A passion for delivering exceptional guest experiences and fostering brand loyalty through service, storytelling, and community engagement.
- Operational Excellence: Strong organizational, time management, and problem-solving skills, with the ability to manage inventory, scheduling, and team performance.
- Language Skills: Fluency in both the local language and English is essential.
- Flexibility: Willingness to work key retail periods and ability to lift up to 30 lbs as needed.
Hours: Full-Time | 5 days a week
Compensation: Salaried | Base + bonus
Growth At Arc’teryx:
Growth happens through practice, feedback and the support of a wider community at Arc’teryx. As we open more stores across the region, new opportunities continue to emerge for teammates who want to build their skills and take on greater responsibility.
What We Value In Our Teams:
Our stores bring together teammates from a range of cultures, languages and backgrounds, and this mix shapes how we learn from one another and how we serve our guests.
How We Hire:
We keep our hiring process straightforward and thoughtful, and we review each application with care and will reach out if your experience aligns with what we’re looking for.
Perks & Benefits:
- LIVE IT: Time and space to connect with nature and pursue a purposeful life.
- Scheduling Support: Predictable scheduling/ rota planning that supports team balance.
- Arc' Adventure: An employee recognition program offering outdoor experiences.
- Growth & Learning: Access to leadership training, skill-building workshops and career development programs.
- Wellbeing Resources: Support programs that promote physical, mental and financial wellbeing.
- Gear Access: Generous employee purchase program + industry pro deals.
- Care & Repair: Access to product care guidance and repair services align with our ReBIRD commitment.
Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
Leave it Better
We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. Join us in creating positive change in ourselves, our communities, and the world.
Live it. Get out there - the mountains make us better.
Disruptive evolution. In pursuit of better. Always.
Commit. We set bold objectives and see them through.
Assistant Store Manager - Covent Garden, London (m/f/d) employer: ARC'TERYX
At Arc'teryx, we pride ourselves on being an exceptional employer that fosters a vibrant work culture rooted in a passion for the outdoors and community engagement. As a Product Guide in Piccadilly, you'll enjoy meaningful growth opportunities through hands-on experience, leadership training, and a supportive team environment that celebrates individual achievements. With benefits like flexible scheduling, generous employee discounts, and a commitment to inclusivity, we empower our employees to connect with nature while making a positive impact in their communities.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - Covent Garden, London (m/f/d)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ARC'TERYX, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ARC'TERYX!
We think you need these skills to ace Assistant Store Manager - Covent Garden, London (m/f/d)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ARC'TERYX, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ARC'TERYX and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ARC'TERYX that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ARC'TERYX
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
