At a Glance
- Tasks: Lead a passionate team, elevate guest experiences, and manage daily store operations.
- Company: Join Arc'teryx, a brand that values outdoor passion and community connection.
- Benefits: Enjoy competitive salary, employee perks, and access to leadership training.
- Other info: Flexible hours with opportunities for career growth and personal development.
- Why this job: Make a real impact in retail while connecting with nature and inspiring others.
- Qualifications: 1+ year of retail leadership experience and a guest-centric mindset.
The predicted salary is between 30000 - 40000 £ per year.
Opportunity
Arc'teryx is seeking a Lead (all genders) to manage a talented team of 8 Product Guides at our Battersea store. Guide the guest experience, product knowledge and daily operations while fostering a culture of outdoor passion and connection.
What You’ll Be Doing
- Lead with Purpose: Embody Arc'teryx Vision, Purpose and Values – bring leadership, awareness and energy to every shift.
- Elevate the Guest Experience: Deliver world‑class service by coaching Product Guides and leading from the floor five days a week.
- Drive the Business Forward: Oversee all five pillars of the store – experience, product, community, operations and people – while managing inventory, visual merchandising and daily operations.
- Build Community & Connection: Share brand stories and event details with guests and teammates, making everyone feel welcome and inspired to join in.
- Communicate & Collaborate: Keep the team aligned with company updates, support store procedures and partner with leadership to meet goals.
- Operate with Excellence: Manage transactions, open and close the store and use tools to track sales, labor and budgets – keeping everything running smoothly.
Qualifications
- Leadership Experience: 1+ year of retail leadership; natural ability to coach, motivate and unlock potential in others.
- Guest‑Centric Mindset: Passion for delivering exceptional guest experiences and fostering brand loyalty.
- Operational Excellence: Strong organizational, time‑management and problem‑solving skills for inventory, scheduling and team performance.
- Language Skills: Fluency in both the local language and English is essential.
- Flexibility: Will work key retail periods and lift up to 30 lbs as needed.
Hours & Compensation
Full‑time, 5 days a week. Salary – base + bonus.
Perks & Benefits
- Time and space to connect with nature and pursue a purposeful life.
- Predictable scheduling/rota planning that supports team balance.
- Employee recognition program offering outdoor experiences.
- Access to leadership training, skill‑building workshops and career development programs.
- Wellbeing resources supporting physical, mental and financial wellbeing.
- Generous employee purchase program + industry pro deals for gear.
- Access to product care guidance and repair services aligned with our ReBIRD commitment.
*Benefits may vary by role and location.
Lead (Retail Supervisor) - Full Time (M/F/D) employer: ARC'TERYX
Arc'teryx is an exceptional employer that prioritises a culture of outdoor passion and connection, making it an ideal workplace for those who value meaningful engagement with nature and community. With a strong focus on employee growth through leadership training and skill-building workshops, as well as a generous employee purchase programme, team members are empowered to thrive both personally and professionally. Located in Battersea, the company offers predictable scheduling and wellbeing resources, ensuring a balanced work-life experience while fostering a supportive and dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Lead (Retail Supervisor) - Full Time (M/F/D)
✨Tip Number 1
Get to know the company culture before your interview. Dive into Arc'teryx's values and mission – it’ll help you connect with the team and show that you're genuinely interested in being part of their outdoor passion.
✨Tip Number 2
Practice your guest-centric mindset! Think of examples from your past experiences where you’ve gone above and beyond for customers. This will help you shine during the interview when they ask about your approach to delivering exceptional service.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've motivated and coached others in previous roles. Use specific stories to illustrate how you can elevate the team at Arc'teryx and drive the business forward.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Arc'teryx family and contributing to their community.
We think you need these skills to ace Lead (Retail Supervisor) - Full Time (M/F/D)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for the outdoors and retail shine through. We want to see how your personal values align with Arc'teryx's vision and purpose.
Tailor Your Experience:Make sure to highlight your leadership experience and guest-centric mindset. We’re looking for someone who can coach and motivate a team, so share specific examples of how you've done this in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for the Lead role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at Arc'teryx.
How to prepare for a job interview at ARC'TERYX
✨Know the Brand Inside Out
Before your interview, dive deep into Arc'teryx's vision, purpose, and values. Understand their commitment to outdoor passion and how they connect with their community. This knowledge will help you demonstrate your alignment with their culture and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved guest experiences. Highlight your ability to coach and motivate others, as this is crucial for the Lead position. Be ready to discuss how you can elevate the performance of the Product Guides at the Battersea store.
✨Emphasise Guest-Centric Mindset
Think about specific instances where you've gone above and beyond to deliver exceptional service. Share stories that illustrate your passion for creating memorable guest experiences and fostering brand loyalty. This will resonate well with the interviewers looking for someone who embodies a guest-centric approach.
✨Be Ready for Operational Questions
Since the role involves managing daily operations, brush up on your organisational and problem-solving skills. Prepare to discuss how you would handle inventory management, scheduling, and team performance. Showing that you can operate with excellence will set you apart from other candidates.
