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For Companies At a Glance
- Tasks: Create unforgettable guest experiences and share your passion for the outdoors.
- Company: Join Arc'teryx, a brand that values curiosity and community.
- Benefits: Enjoy flexible scheduling, outdoor experiences, and generous employee discounts.
- Why this job: Be the face of a brand that inspires connection with nature and personal growth.
- Qualifications: Passion for guest service and a love for the outdoors.
- Other info: Opportunities for career development and a supportive team environment.
The predicted salary is between 13 - 16 £ per hour.
Your Opportunity at Arc'teryx
As we grow across Europe, we're looking for people who lead with curiosity, learn by doing and want a long-term path in retail. At Arc'teryx we believe there's always a better way and that guides how we develop our teams, and our "Leave It Better" spirit shapes the way we work. Our Product Guides grow through hands-on learning, steady coaching and opportunities across stores, regions and teams.
About the Role
We're looking for a passionate Product Guide (all genders) to join our team at our Store in Bicester. You're the face of our brand - bringing energy, expertise, and unforgettable experiences to every guest. You live for the outdoors, love our products, and share that passion authentically. You grow with us, lift others up, and help shape a community that thrives on connection, nature, and bold ideas.
Responsibilities
- Create Meaningful Guest Experiences: You bring energy and expertise to every interaction - sharing product knowledge, solving problems, and helping guests find gear that fits their needs and passions.
- Live the Brand, Inside and Out: As a true Arc'teryx ambassador, you represent our values both in-store and in the community. You stay curious, keep learning, and inspire others to connect with nature.
- Grow and Collaborate: You develop your skills with the support of your team, contribute to brand initiatives and help elevate the store experience through feedback and collaboration.
- Keep the Store Running Smoothly: From processing transactions and handling guest expectations to unpacking inventory and supporting daily tasks—you help make sure everything flows.
Requirements
- Guest-Centric Mindset: A passion for delivering exceptional guest experiences and fostering brand loyalty through service, storytelling, and community engagement.
- Own Your Impact: You take responsibility, stay self-motivated, and love solving problems. You seek smart solutions, even when they're not the easiest.
- Disruptive Evolution: You challenge the status quo, inspire new ideas, and embrace continuous improvement — for yourself and those around you.
- Language Skills: Fluency in both the local language (e.g., German) and English is essential.
- Flexibility: Willingness to work key retail periods (e.g., Black Friday and holiday season) and ability to lift up to 30 lbs as needed.
Hours & Compensation
Full Time – 30-40 hours per week (5 days per week) Compensation: Hourly
Growth Opportunities
Growth happens through practice, feedback and the support of a wider community at Arc'teryx. As we open more stores across the region, new opportunities continue to emerge for teammates who want to build their skills and take on greater responsibility.
Life in Our Stores
You’ll be part of a team that enjoys spending time outdoors together, shares product knowledge, builds strong guest relationships, and takes pride in the details. The work is hands-on, thoughtful and rooted in connection to the outdoors and community.
Perks & Benefits
- LIVE IT: Time and space to connect with nature and pursue a purposeful life
- Scheduling Support: Predictable scheduling/rota planning that supports team balance
- Arc' Adventure: An employee recognition program offering outdoor experiences
- Growth & Learning: Access to leadership training, skill-building workshops and career development programs
- Wellbeing Resources: Support programs that promote physical, mental and financial wellbeing
- Gear Access: Generous employee purchase program + industry pro deals
- Care & Repair: Access to product care guidance and repair services align with our ReBIRD commitment
Benefits may vary by role and location.
Equal Opportunity
Arc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
Product Guide - Full-Time - Bicester (All Genders) employer: ARC'TERYX
Contact Detail:
ARC'TERYX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Guide - Full-Time - Bicester (All Genders)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Arc'teryx products and values. When you walk into that interview, your passion for the outdoors and the brand will shine through, making you a memorable candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently, showing off your guest-centric mindset.
✨Tip Number 3
Network like a pro! Connect with current employees on social media or at local events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 4
Show your enthusiasm! During the interview, share personal stories about your outdoor adventures and how they relate to the role. This will demonstrate your genuine love for the brand and its mission.
We think you need these skills to ace Product Guide - Full-Time - Bicester (All Genders)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for the outdoors and our products shine through. We want to see that energy and enthusiasm in your words, so don’t hold back!
Be Authentic: We value authenticity, so be yourself in your application. Share your unique experiences and how they connect with our brand values. This is your chance to show us why you’d be a great fit!
Tailor Your Application: Make sure to customise your application to reflect the role of a Product Guide. Highlight relevant skills and experiences that align with creating meaningful guest experiences and fostering community.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Arc'teryx!
How to prepare for a job interview at ARC'TERYX
✨Know the Brand Inside Out
Before your interview, dive deep into Arc'teryx's values and products. Familiarise yourself with their 'Leave It Better' spirit and how it shapes their community. This will help you connect your passion for the outdoors with the brand's mission during the interview.
✨Showcase Your Guest-Centric Mindset
Prepare examples of how you've delivered exceptional guest experiences in the past. Think about times when you solved problems or created memorable interactions. This will demonstrate your commitment to fostering brand loyalty and your ability to connect with customers.
✨Embrace Curiosity and Learning
During the interview, express your eagerness to learn and grow within the role. Share instances where you've challenged the status quo or sought out new ideas. This aligns perfectly with Arc'teryx's focus on continuous improvement and collaboration.
✨Be Ready for Practical Scenarios
Expect to discuss how you'd handle specific situations in-store, like managing inventory or assisting a guest with product selection. Practising these scenarios beforehand will help you articulate your problem-solving skills and show that you're ready to keep the store running smoothly.
