Retail Trainer – EMEA North (m/f/d)

Your Opportunity at ARC’TERYX:

The Retail Trainer designs and delivers training initiatives across the region (North region – UK & Nordics) and is responsible for working with key stakeholders to identify training needs, patterns, and trends within their region, to create, curate and implement training initiatives in collaboration with other departments, retail operations, visual merchandising. You will be responsible for leading New Store Opening (NSO) trainings, including training during our basecamp onboarding week. This includes planning and delivering the new store opening training program across the region and is responsible for driving the completion and quality of new store opening (NSO’s) training.

In this position, you will be responsible for the planning of the yearly training calendar for your region and are accountable for all retail training that occurs within your specific market region from the time the Store Manager is hired to when the store is opened. An in-depth understanding of Arc’teryx retail operations and training initiatives is important and is key to the success of this role.

You will report to the Manager, Retail Training EMEA. You will be required to respond to shifting timelines with a high degree of responsibility and action. A high level of communication, leadership, and collaboration is imperative to success in this role.

This role is based in London and will be required to work from stores within your region a minimum of 3 days a week. Candidates must be eligible to work in the UK.

Meet Your Future Team:

Your role on the Retail Training team is key to our organization’s growth and business goals. The Retail Training team, a part of our Store Development and Operations team, supports our scalable store growth and achievement of our goals. Retail Training creates best-in-class learning programs, supports new store openings, implementation training, and delivers training that enables our business to operate effectively and scale for the future. You will be supporting with training our people to unleash their potential and build a high-performance culture.

If you were the Retail Trainer – EMEA North now, here are some of the core activities you would be doing:

• Consult and collaborate with HQ partners on large-scale training initiatives
• Develop training strategies that maximise engagement, retention, and adoption
• Support and/or lead the training content creation and delivery process
• Utilise existing training materials, review and translate to local language including local nuances
• Deliver training and train-the-trainers for initiative, program, product education, guest experience journey and ongoing training as needed
• Maintain an in-depth understanding of Arc’teryx store operations, leadership best practices, and product knowledge
• Collaborate with Regional Managers and Store Leadership Team (SM, ASM, Leads) to assess and determine training needs, ensuring training and development is thriving in stores and provide feedback and coaching to retail teams
• Audit training and development practices in stores and champion high quality and consistent delivery of our programs
• Evaluate and report on training strengths and opportunities in your area
• Maintain an in-depth knowledge of Arc’teryx product
• Execute and manage new store opening (NSO) trainings, provide merchandising and operations support and attend grand openings to ensure successful new store openings
• Partner closely with Retail Operations and New Store Opening Project Managers to ensure training fits into the broader NSO process
• Observe, coach and provide feedback to store teams during the NSO process
• Communicate with our cross-functional partners (Ops, VM, Brand, etc.) on training specific needs
• Lead New Store Opening Training calls relevant to your NSOs
• Elevate concerns, gain alignment, and advise on key decisions, expenditures, and actions within New Store Opening Training Program
• Advise on any expenses that may be required per NSO within your region
• Connect with store teams and develop relationships

Here are some of the things you could be working on in the future:

• Work in collaboration with your Manager and cross-functional teams on development of NSO specific programming
• Design full team training week and incorporate the ‘must haves’ as decided by store manager
• Localise and deliver global training initiatives for your region

Are you our next Retail Trainer – EMEA North?

• You have over 3 years’ experience in a managerial role in sales and over 2 years’ experience in a Retail Trainer or Retail Excellence role and are recognized for your ability to run training courses.
• You can communicate professionally in English. Norwegian/Swedish is a plus.
• You have advanced application of the Microsoft Suite including Excel and SharePoint
• You have excellent interpersonal skills, and the ability to build relationships at all levels of the organisation, from VP level to individual contributor
• You have excellent written and verbal communication skills, and are a confident and skill facilitator
• You respond to changing timelines with a high degree of responsibility and action
• You have experience with new store openings in a vertical retail organisation
• You have a proven track record of creating and/or delivering impactful and engaging training that meets and/or exceeds KPI’s
• You are proactive in identifying the root cause of issues and developing solutions
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core values, while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Design your Purpose. Live our Values.

DISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration.

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LEAVE IT BETTER. Create a better world, together.

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