Assistant Store Manager - Piccadilly, London (m/w/d)

Your Opportunity at ARC’TERYX:

Arc’teryx Piccadilly is looking for its future Assistant Store Manager!

You lead a team of 22 team members (including Lead and Sales Associate) in partnership with your Store Manager and a second Assistant Store Manager, that delivers best-in-class guest experiences, building connections and committing to bold objectives both in-store and in our communities. You provide the highest level of guest experience with a passionate, talented group of product guides. You are responsible for creating a brand experience and developing a team in alignment with the Arc’teryx Vision, Purpose, and Values.

You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You inspire those around you with your commitment to education and sharing product knowledge. You prioritize your connection with nature and celebrate others doing the same. This enthusiasm for our brand, product, and values inspires your team, which in turn elevates the guest experience, creating space for everyone to find their Outer Peace.

You intuitively find moments to reflect and celebrate achievements, and you create leadership development opportunities within your business to ensure the highest level of engagement for your team, and drive profitability through guest and team engagement. You are driven to pursue your own goals, both personally and professionally, and you give this same attention to your team and the business. You recognize that we create a better world, together.

As an Arc’teryx Assistant Store Manager, here’s what you’d be doing:

• Leading a team in alignment with the Arc’teryx Vision, Purpose, and Values
• Leading and supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations, and people)
• Supporting and leading the training and coaching of a high-performing team through the lens of the Arc’teryx Guest Journey and our commitment to best-in-class guest experience
• Leading by example, coaching in the moment, and empowering the team to self-lead through all development plans and training opportunities provided by Arc’teryx and your leadership team
• Identifying and developing a store leadership talent pipeline in partnership with your Store Manager
• Overseeing the entire employee experience from onboarding through offboarding (hiring, training, developing, performance management, and termination)
• Committing to, and delivering on, bold objectives both in-store and in the community
• Building brand presence and guest loyalty by upholding our company’s mission and values
• Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week
• Empowering your team to use their best judgment in all guest service matters
• Supporting the Store Manager in all store operations, with areas of focus assigned by the Store Manager in alignment with the needs of the business
• Collaborating with the Store Manager and Community Marketing Manager to execute store events that support the company mission, drive traffic, and increase community involvement
• Partnering with the Store Manager to evaluate team needs on a quarterly basis to ensure staffing and team development are supporting the business both now and for the future

Are you our next Assistant Store Manager?

• You have 2-3 years of leadership and retail management experience
• You have dynamic leadership skills with the ability to recruit, hire, train, lead, motivate, retain, and develop future leaders
• You possess an entrepreneurial spirit and continuously evolve to achieve great results
• You have a passion for service and delivering an exceptional experience for guests
• Proven financial acumen to include budgeting and forecasting sales, gross margin, expense control, and net profit
• You have proven ability to set a clear vision, align your team around common goals, and foster commitment to these objectives
• You effectively balance autonomy and collaboration
• You seek the best (not necessarily the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for leading is paralleled by your passion for getting outside and living it
• Strong written and verbal communication
• Excellent time management and problem-solving ability
• Efficient with Microsoft Suite (Word, Excel, Outlook, etc.)
• Ability to lift up to 30 lbs

Expectations:

• All employees’ availability must reflect the needs of the business, which may change from time to time. The Store Manager determines the availability needs (in partnership with the Regional Manager) , and this schedule could include a combination of shift times, including mornings, evenings, and weekends
• All employees are expected to be available to work “Black Friday” and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis
• You are fully accountable for and oversee the execution of all deliverables on the Assistant Store Manager Role and Responsibilities document, and you perform the responsibilities of the Product Guide and Lead as needed

Details:

Hours: Full-Time – 40 hours per week (five days a week)

Compensation: Salaried – Base + Bonus

Equal Opportunity:

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better:

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it: Get out there – the mountains make us better.

Disruptive evolution: In pursuit of better. Always.

Commit: We set bold objectives and see them through.

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