Assistant Store Manager - Battersea, London (m/f/d)

Your Opportunity at Arc'teryx

As we grow across Europe, we’re looking for people who lead with curiosity, learn by doing and want a long-term path in retail. At Arc’teryx we believe there’s always a better way and that guides how we develop our teams, and our “Leave It Better” spirit shapes the way we work. Our Assistant Store Managers grow through hands‑on learning, steady coaching and opportunities across stores, regions and teams. For our Store in Battersea (London) we are hiring a passionate Assistant Store Manager (all genders) to lead a team of 10 people together with the Store Manager in delivering exceptional guest experiences and building strong community connections. You’ll oversee all aspects of store operations, from team development and financial performance to inventory and brand engagement, while inspiring your team to live our values both in‑store and outdoors.

Responsibilities

• People Leadership & Culture: Champion the Arc'teryx Vision, Purpose, and Values by cultivating a high‑performing, inclusive, and guest‑focused team culture.
• Talent Development & Coaching: Support the full employee lifecycle—from hiring and onboarding to performance management and offboarding. Partner with the Store Manager to build a strong leadership pipeline and ensure team development aligns with business needs.
• Guest Experience: Lead from the floor at least 80% of your week, modeling best‑in‑class service and ensuring every guest interaction reflects our commitment to excellence.
• Product & Brand Storytelling: Own product and inventory management—run walkthroughs, lead visual merchandising, and use storytelling to boost sell‑through and bring products to life for customers.
• Community Engagement: Collaborate with the Store Manager and Community Marketing Manager to execute impactful store events and build meaningful partnerships that grow brand presence and community involvement.
• Operational Excellence: Support store operations and business priorities as assigned by the Store Manager, including scheduling, labor planning, and compliance.
• Financial Performance: Deliver on bold business objectives by supporting sales growth, expense control, and overall store profitability.

Life in Our Stores

You’ll be part of a team that enjoys spending time outdoors together, shares product knowledge, builds strong guest relationships, and takes pride in the details. The work is hands‑on, thoughtful and rooted in connection to the outdoors and community.

Qualifications

• Leadership Experience: 2‑3 years in retail management, ideally within premium, outdoor or sports lifestyle brands, with a proven ability to lead, motivate, and develop high‑performing teams.
• Business Acumen: Skilled in budgeting, forecasting, expense control, and driving profitable results with an entrepreneurial mindset.
• Guest‑Centric Mindset: A passion for delivering exceptional guest experiences and fostering brand loyalty through service, storytelling, and community engagement.
• Operational Excellence: Strong organizational, time management, and problem‑solving skills, with the ability to manage inventory, scheduling, and team performance.
• Language Skills: Fluency in both the local language (e.g., German) and English is essential.
• Flexibility: Willingness to work key retail periods (e.g., Black Friday and holiday season) and ability to lift up to 30 lbs as needed.

Hours: Full-Time | 5 days a week

Compensation: Salaried | Base + bonus

Perks & Benefits

• LIVE IT: Time and space to connect with nature and pursue a purposeful life
• Scheduling Support: Predictable scheduling/ rota planning that supports team balance
• Arc' Adventure: An employee recognition program offering outdoor experiences
• Growth & Learning: Access to leadership training, skill‑building workshops and career development programs
• Wellbeing Resources: Support programs that promote physical, mental and financial wellbeing
• Gear Access: Generous employee purchase program + industry pro deals
• Care & Repair: Access to product care guidance and repair services align with our ReBIRD commitment

*Benefits may vary by role and location

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.