At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences and drive store success.
- Company: Join Arc'teryx, a brand committed to inclusivity and community engagement.
- Benefits: Competitive salary, full-time hours, and opportunities for personal and professional growth.
- Other info: Flexible scheduling with peak periods during holidays; great for those who thrive in fast-paced environments.
- Why this job: Make a real impact in retail while sharing your passion for the outdoors.
- Qualifications: 3-5 years of retail management experience and strong leadership skills.
The predicted salary is between 83500 - 104500 £ per year.
About the Role
The Store Manager leads a team that delivers best-in-class guest experiences, building connections and committing to bold objectives both in the store and in the community. The role oversees all aspects of retail store operations and leads the strategy and development of people and communities.
Key Responsibilities
- Lead a team in alignment with Arc’teryx Vision, Purpose, and Values.
- Oversee all five pillars of the business (experience, product, community, operations, and people).
- Train and coach a high-performing team using the Arc’teryx Guest Journey.
- Lead from the floor 80% of the week to champion exceptional guest experiences.
- Manage the employee lifecycle from onboarding to offboarding (hiring, training, development, performance management, termination).
- Run a profitable store by achieving sales targets and controlling labor and expenses.
- Own hours management and scheduling, balancing guest and employee experiences.
- Build community partnerships to identify brand ambassadors and increase brand awareness.
- Own product and inventory management, including walkthroughs, visual merchandising, and sell-through.
- Strategically plan store budget and labor hours using company tools and take full accountability for results.
- Conduct weekly leadership meetings to update on brand initiatives and key business areas.
Qualifications
- 3–5 years of leadership and retail management experience.
- Dynamic leadership skills: recruit, hire, train, motivate, retain, and develop future leaders.
- Entrepreneurial spirit with a continuous drive for results.
- Passion for service and delivering exceptional guest experiences.
- Financial acumen: budgeting, forecasting sales, gross margin, expense control, and net profit.
- Ability to set a clear vision, align the team, and foster commitment.
- Strong problem‑solving mindset and dedication to doing what is right.
- Passion for outdoor life and living it.
- Strong written and verbal communication skills.
- Excellent time management and ability to prioritize.
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Physical ability to lift up to 30 lbs.
Expectations
- Align employee availability with business needs; schedules may include varied shift times.
- Be available for peak periods such as Black Friday and the holiday season.
- Oversee execution of all Store Manager deliverables, including responsibilities of Product Guide, Lead and Assistant Store Manager as needed.
Compensation & Details
- Salary range: CAD$83,500 – CAD$104,500.
- Hours: Full Time – 40 hours per week (five days a week).
- Compensation: Salaried.
Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
Retail Store Manager | Masonville Place | London, ON employer: Arc'teryx Equipment
Arc'teryx is an exceptional employer that prioritises a culture of inclusivity and community engagement, making it an ideal workplace for those passionate about outdoor life. As a Retail Store Manager at Masonville Place in London, ON, you will lead a dynamic team dedicated to delivering outstanding guest experiences while benefiting from comprehensive training, development opportunities, and a supportive work environment. With competitive compensation and a commitment to employee growth, Arc'teryx offers a rewarding career path for individuals eager to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Manager | Masonville Place | London, ON
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Arc'teryx Equipment, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Arc'teryx Equipment!
We think you need these skills to ace Retail Store Manager | Masonville Place | London, ON
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Arc'teryx Equipment, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Arc'teryx Equipment and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Arc'teryx Equipment that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Arc'teryx Equipment
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
