Project Manager – Retail Operations & Initiatives EMEA (m/w/d) in London

Your Opportunity at ARC'TERYX: As a Project Manager – Retail Operations & Initiatives EMEA, you support in the enablement of our retail stores through cross-functional programs and change management. You are a dynamic and experienced Project Manager overseeing the successful implementation of key retail systems, such as a retail Workforce Management (WFM) system, PowerBI reporting, RFID, etc. to our retail stores. You are responsible for managing project lifecycles, ensuring that timelines, budgets and deliverables are met while driving organizational readiness and adoption through effective change management practices. This position requires strong leadership, organizational skills and a strong understanding of project management and change management methodologies, as well as collaboration skills to work closely with a cross-functional team to unblock challenges along the way. This role is based out of our London office and on hybrid mode (2 days in the office, 2 days at home, 1 day home/office). Candidates must be eligible to work in the United Kingdom.

Meet Your Future Team: The Retail Operations team is an extension of our channel teams that is responsible for creating and managing scalable strategies to attain our business goals. The team is the conduit between the stores and our cross-function partners, aligning projects, strategies and driving results.

If you were in the Project Manager role now, here are some of the core activities you would be doing:

• Supporting in setting up the foundation of a project; project governance, defining ways of working, identifying key stakeholders, defining key meeting cadence, identifying key deliverables and timelines.
• Creating an end-to-end project plan, covering timelines and key milestones and enrolling partners to deliver necessary elements to ensure project success.
• Working cross-functionally with your team, external vendors and wider stakeholders to define project scope, level of change and associated impacts to end users.
• Identifying project dependencies and risks, creating proactive solutions and reporting to senior leaders.
• Developing content and prepping for key project meetings; status meetings, weekly working sessions, SteerCo’s, etc.
• Defining the overall change management strategy and developing change materials and communications to support retail teams with the change.

Are you our next Project Manager – Retail Operations & Initiatives EMEA?

• You have 5+ years work experience within a retail support function.
• You have 3+ years of project management experience and have experience using project management software.
• You have large-scale project delivery and/or workforce management implementation experience.
• You have a background in project and change management and training for large-scale projects to cross-functional teams.
• You are able to articulate critical communication to leadership teams, functional departments, retail leaders, and peers.
• Highly organized with strong communication skills.
• You thrive in an agile environment and can balance multiple projects at once.
• You are connected to life in retail and can foresee barriers and opportunities with implementing change.
• You bring solutions and appropriate recommendations to solve for anticipated needs.
• You have demonstrated high-level decision making and can hold people accountable to timelines.
• You have strong communication skills and can facilitate cross-functional conversations.
• You have experience developing training content and writing succinct communications.
• You have working knowledge of retail systems and in-store processes.
• You are able to step in and take charge with minimum instruction.
• You are able to prioritize and manage multiple tasks within tight deadlines.
• You have excellent written and verbal communication skills, and exceptional attention to detail.
• You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right.

Equal Opportunity: Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

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