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- Tasks: Support daily store operations and enhance processes for retail excellence.
- Company: Join ARC'TERYX, a brand committed to inclusivity and adventure.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Be part of a high-performance team driving operational success in retail.
- Qualifications: Strong organisational skills and excellent communication abilities required.
- Other info: Dynamic work environment with a focus on creativity and positive change.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Your Opportunity at ARC'TERYX: The Senior Specialist, Retail Operations plays a critical role in supporting the daily execution of store operations across the fleet. This position ensures operational excellence by serving as a key point of contact for field teams, maintaining clear communication channels, and supporting systems, tools, and resources that enable stores to operate efficiently and consistently. Reporting to the Manager of Retail Operations & NSOs, this role helps drive operational alignment, enhance processes, and support scalable growth across retail locations. This role is based out of our London office. Candidates must be eligible to work in the United Kingdom.
Meet Your Future Team:
The Store Development and Operations team plays a critical role in supporting our organization's operations, growth, and achievement of business goals. Retail Operations is in service to the commercial-retail business and creates best-in-class guest experiences, store programming and processes. Our work enables the business to operate effectively, intentionally and scale for the future. You will be joining a high trust and high-performance team that has a deep commitment to results, relationships, and fun.
Responsibilities
- Support day-to-day store operations by responding to field inquiries, troubleshooting issues, and ensuring timely follow-up on operational needs.
- Manage and maintain the Retail Operations inbox, triaging requests, escalating when appropriate, and ensuring clear, professional communication.
- Oversee ordering and inventory coordination for store supplies, including hangers and shopping bags, ensuring stores are adequately stocked.
- Support with communications via Zipline to ensure consistent, accurate, and actionable messaging to store teams.
- Upload, organize, and maintain operational resources, SOPs, and reference materials to ensure accessibility and version control.
- Collaborate with NSOs to support new store openings, including operational readiness and supply coordination.
- Support with our Store Matrix List, and our Distribution lists.
- Support our store systems through cegid POS/Inventory, SAP ECC, such as:
- Executing the monthly EMEA marketing materials write-off process in SAP ECC, ensuring accurate posting and correct store-level financial attribution.
- Supporting inventory movements across EMEA stores and distribution centers, including resolution of discrepancies and consignment stock issues.
- Monitoring and resolving failed or "stuck" inventory transfers between SAP ECC and Cegid POS systems.
- Assisting with store-level inventory or transaction issues that block product from being received or sold.
- Creating, correcting, and supporting inventory transfers and ALF (advanced livraison forme) documentation to enable store receivability.
- Creating and implementing resource style guides, inclusive of style, tone, and formatting.
- Developing and evolving communication and resource templates for EMEA markets.
- Developing new ways to manage the work across our teams, including new processes, practices and procedures.
- Working with translation and localization services to ensure communications can be scaled.
Are you our next Retail Operations Senior Specialist?
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills.
- Detail-oriented with strong follow-through and accountability.
- Proactive problem-solver with a service-oriented mindset.
- Comfortable working cross-functionally and supporting both field and corporate stakeholders.
Equal Opportunity
ARC'TERYX is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
Leave it Better
We believe that the mountains transform us, that how we adventure matters, and that there's always a better way. Join us in creating positive change in ourselves, our communities, and the world. Live it. Get out there - the mountains make us better. Disruptive evolution. In pursuit of better. Always. Commit. We set bold objectives and see them through.
Retail Operations Senior Specialist (m/f/d) in London employer: Arc'teryx Equipment
Contact Detail:
Arc'teryx Equipment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Senior Specialist (m/f/d) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ARC'TERYX on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for retail operations roles. We should also think of examples from our past experiences that showcase our problem-solving skills and attention to detail.
✨Tip Number 3
Show off our organisational skills! During the interview, we can mention specific tools or methods we've used to manage multiple priorities effectively. This will demonstrate that we’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can keep us fresh in their minds. Plus, it shows we’re proactive and genuinely interested.
We think you need these skills to ace Retail Operations Senior Specialist (m/f/d) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retail Operations Senior Specialist role. Highlight your relevant experience and skills that align with the job description, especially your organisational skills and communication abilities.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive problem-solvers, so share specific instances where you’ve made a positive impact on operations or processes.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will help us see your communication skills right from the start!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Arc'teryx Equipment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Retail Operations Senior Specialist. Familiarise yourself with the daily operations, communication channels, and systems mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
As a proactive problem-solver is key for this position, prepare examples from your past experiences where you've successfully tackled operational challenges. Be ready to discuss how you approached these issues and what the outcomes were, as this will highlight your service-oriented mindset.
✨Communicate Clearly and Professionally
Since excellent written and verbal communication skills are essential, practice articulating your thoughts clearly. During the interview, ensure you listen carefully to questions and respond thoughtfully. This will reflect your ability to maintain clear communication channels, which is crucial for the role.
✨Emphasise Your Organisational Skills
Given the fast-paced environment of retail operations, be prepared to discuss how you manage multiple priorities effectively. Share specific strategies or tools you use to stay organised and ensure follow-through on tasks, as this will demonstrate your capability to handle the demands of the role.