As we grow across Europe, we’re looking for people who lead with curiosity, learn by doing and want a long‑term path in retail. At Arc’teryx we believe there’s always a better way and that guides how we develop our teams, and our “Leave It Better” spirit shapes the way we work.
Our Product Guides grow through hands‑on learning, steady coaching and opportunities across stores, regions and teams.
We’re looking for a passionate Product Guide (all genders) to join our team at our Store in Covent Garden. You’re the face of our brand – bringing energy, expertise, and unforgettable experiences to every guest. You live for the outdoors, love our products, and share that passion authentically. You grow with us, lift others up, and help shape a community that thrives on connection, nature, and bold ideas.
Responsibilities
- Create Meaningful Guest Experiences – bring energy and expertise to every interaction by sharing product knowledge, solving problems, and helping guests find gear that fits their needs and passions.
- Live the Brand, Inside and Out – represent Arc’teryx values both in-store and in the community; stay curious, keep learning, and inspire others to connect with nature.
- Grow and Collaborate – develop skills with support from teammates, contribute to brand initiatives, and help elevate the store experience through feedback and collaboration.
- Keep the Store Running Smoothly – process transactions, handle guest expectations, unpack inventory, and support daily tasks to ensure smooth operations.
Life in Our Stores
You’ll be part of a team that enjoys spending time outdoors together, shares product knowledge, builds strong guest relationships, and takes pride in the details. The work is hands‑on, thoughtful and rooted in connection to the outdoors and community.
Qualifications
- Guest-Centric Mindset – passion for delivering exceptional guest experiences and fostering brand loyalty through service, storytelling, and community engagement.
- Own Your Impact – take responsibility, stay self‑motivated, and love solving problems; seek smart solutions even when they’re not the easiest.
- Disruptive Evolution – challenge the status quo, inspire new ideas, and embrace continuous improvement for yourself and those around you.
- Language Skills – fluency in both the local language (e.g., German) and English is essential.
- Flexibility – willingness to work key retail periods (e.g., Black Friday and holiday season) and ability to lift up to 30 lbs as needed.
Hours: Full Time – 30‑40 hours per week (5 days a week)
Compensation: Hourly
Growth at Arc’teryx
Growth happens through practice, feedback and the support of a wider community at Arc’teryx. As more stores open across the region, new opportunities continue to emerge for teammates who want to build skills and take on greater responsibility.
What We Value in Our Teams
Our stores bring together teammates from a range of cultures, languages and backgrounds, and this mix shapes how we learn from one another and serve our guests.
How We Hire
We keep our hiring process straightforward and thoughtful. We review each application with care and will reach out if your experience aligns with what we’re looking for.
Perks and Benefits
- Live it – time and space to connect with nature and pursue a purposeful life.
- Scheduling Support – predictable scheduling/rota planning that supports team balance.
- Arc' Adventure – employee recognition program offering outdoor experiences.
- Growth & Learning – access to leadership training, skill‑building workshops and career development programs.
- Wellbeing Resources – support programs that promote physical, mental and financial wellbeing.
- Gear Access – generous employee purchase program and industry pro deals.
- Care & Repair – access to product care guidance and repair services aligned with our ReBIRD commitment.
*Benefits may vary by role and location.
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