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- Tasks: Provide top-notch customer service and process sales orders via phone, email, and in person.
- Company: Join a growing builders merchants with a focus on teamwork and customer satisfaction.
- Benefits: Earn up to £40,000 plus bonuses, with no weekend work and ongoing training.
- Why this job: Make a real impact by helping customers choose the right building materials.
- Qualifications: Strong knowledge of timber and building materials, plus excellent communication skills.
- Other info: Enjoy career progression opportunities in a dynamic and supportive environment.
The predicted salary is between 24000 - 40000 £ per year.
Responsibilities
- Provide exceptional customer service and process sales orders via phone, email, and in person.
- Manage a sales ledger, building and maintaining strong relationships with customers to encourage repeat business.
- Offer expert advice on timber and building materials to help customers make informed purchasing decisions.
- Proactively reach out to new and existing customers during quieter periods to generate new business opportunities.
Requirements
- A strong understanding of timber and building materials is essential, along with a solid knowledge of the construction supplies industry.
- Proven experience in internal sales or customer service roles is preferred.
- Excellent communication and relationship‑building skills.
- A proactive, self‑motivated attitude with the ability to identify sales opportunities.
Compensation & Benefits
- Competitive salary up to £40,000 (dependent on experience)
- Performance‑related bonus scheme
- Monday to Friday work pattern (No Weekends!)
- Ongoing training and development programmes
- Career progression opportunities within a growing company
- A range of other lucrative benefits
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Telesales - Builders Merchants employer: Arco
Contact Detail:
Arco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales - Builders Merchants
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you chat with them, you can show off your knowledge about timber and building materials, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your pitch! Before any interview or call, rehearse how you’d introduce yourself and your experience in sales. Highlight your relationship-building skills and how you've successfully managed customer interactions in the past.
✨Tip Number 3
Don’t just wait for the phone to ring! Be proactive and reach out to potential employers through our website. A friendly email or message can go a long way in showing your enthusiasm for the role and your willingness to engage.
✨Tip Number 4
Follow up after interviews! A quick thank-you note can keep you fresh in their minds. Mention something specific from your conversation to remind them why you’re the perfect fit for their team.
We think you need these skills to ace Telesales - Builders Merchants
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your understanding of timber and building materials in your application. We want to see how your experience aligns with the role, so don’t hold back on showcasing your knowledge!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention how your previous customer service or sales experience can help us provide exceptional service to our customers.
Be Proactive: In your application, demonstrate your proactive attitude. Share examples of how you've identified sales opportunities in the past or how you’ve built strong relationships with customers. We love seeing that initiative!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Arco
✨Know Your Stuff
Make sure you brush up on your knowledge of timber and building materials. Familiarise yourself with common products, their uses, and any recent trends in the construction supplies industry. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. You might want to prepare some examples of how you've successfully built relationships with customers in the past. Remember, it's all about making a connection!
✨Be Proactive
Demonstrate your proactive attitude by coming prepared with ideas on how to reach out to new customers or improve existing relationships. Think about strategies you've used before or new approaches you believe could work. This shows you're ready to hit the ground running!
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the company's approach to customer service or how they support ongoing training and development. It shows you're engaged and serious about the opportunity, plus it gives you valuable insights into the company culture.
