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For Companies At a Glance
- Tasks: Support customers with queries and deliver high-quality service in a busy call centre.
- Company: Join a dynamic team focused on customer experience and professional growth.
- Benefits: Earn a recognised qualification, enjoy flexible hours, and receive ongoing support.
- Other info: Enjoy 32 days holiday, community volunteering days, and a range of employee discounts.
- Why this job: Kickstart your career in customer service with hands-on experience and training.
- Qualifications: Positive attitude, good communication skills, and basic IT knowledge required.
The predicted salary is between 15000 - 20000 £ per year.
About The Role
Are you looking to start your career in customer service and gain a recognised qualification at the same time? We’re offering an exciting opportunity to join our Customer Experience team as a Customer Support Advisor Apprentice. You’ll become a key point of contact for customers, supporting them with queries and learning how to deliver a high-quality service in a busy call centre environment. This role is designed to help you build confidence, develop communication skills, and gain valuable workplace experience while completing a Customer Service Apprenticeship. The role is full time, Monday to Friday, with no weekends or evenings! You will benefit from a flexible rolling shift pattern 8AM to 4:30PM, 8:30AM to 5PM or 9AM to 5:30PM.
Key Responsibilities
- Handling inbound customer calls and supporting with general enquiries
- Listening to customers and understanding their needs
- Providing clear and helpful information about products and services
- Supporting with customer issues and learning how to resolve complaints effectively
- Updating customer records and using internal systems
- Working with colleagues across different teams to find solutions
- Building confidence in delivering a professional and friendly customer experience
- Developing your skills through training and your apprenticeship programme
Ideal Candidate
- A positive attitude and willingness to learn
- Good communication skills and confidence speaking to people
- Basic IT skills
- Ability to work as part of a team
- Reliable, organised, and motivated to develop new skills
- No previous experience required – full training and support will be provided
Benefits
- A Customer Service Apprenticeship qualification
- A structured 18-month development programme
- Full training and ongoing support from experienced colleagues
- Hands‑on experience in a professional call centre environment
- Opportunity to build a long-term career in customer service
Additional Benefits
- 32 days holiday inclusive of bank holidays
- 2 fully paid Community Volunteering days every year
- An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
- A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
- Free, 24‑hour access to our Employee Assistance Programme
- Health Cash Plan where we’ll reimburse up to 100% of everyday healthcare costs
- Access to our Learning Management System, to support your personal and career development
- Long‑term service awards – we’re proud to have employees who have worked for us for 40 years
Customer Support Advisor Apprentice in Kingston upon Hull employer: Arco
Contact Detail:
Arco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor Apprentice in Kingston upon Hull
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. This will help you get comfortable with common questions and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your personality! Employers love to see candidates who are enthusiastic and personable. Don’t be afraid to let your true self shine through during the interview – it can make all the difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles!
We think you need these skills to ace Customer Support Advisor Apprentice in Kingston upon Hull
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see that you're excited about the opportunity to learn and grow with us!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences. Even if you don’t have direct experience, think about how your past roles or activities can relate to the responsibilities of a Customer Support Advisor.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and understand.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure we receive your details and can get back to you quickly!
How to prepare for a job interview at Arco
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Support Advisor Apprentice does. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice speaking clearly and confidently. You could role-play common customer scenarios with a friend or family member. This will not only boost your confidence but also prepare you for the types of questions you might face during the interview.
✨Show Your Willingness to Learn
The ideal candidate is someone who is eager to learn and develop new skills. Be ready to discuss examples of how you've approached learning in the past, whether it's through school projects or personal interests. This will demonstrate your positive attitude and motivation to grow within the company.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare a few thoughtful ones about the training programme or team dynamics. This shows that you're engaged and serious about the opportunity, plus it gives you valuable insights into the company culture.