At a Glance
- Tasks: Deliver exceptional customer service and support workplace safety solutions.
- Company: Join Arco, the UK's leading safety experts with a proud 140-year legacy.
- Benefits: Competitive salary, generous holiday, volunteering days, and excellent pension scheme.
- Other info: Inclusive culture that values unique skills and offers career development opportunities.
- Why this job: Make a real difference in workplace safety while developing your skills.
- Qualifications: Customer service experience and knowledge of safety equipment preferred.
The predicted salary is between 33750 - 41250 £ per year.
Are you passionate about delivering great customer experiences and making a real difference to workplace safety? Join our Safety Centre team and help customers get the right safety solutions, advice and service to keep people safe. We’re looking for a customer-focused Safety Centre Advisor to join our team on a fixed-term contract covering maternity leave. This is a varied role where you’ll combine exceptional customer service with your knowledge of safety products and services, helping to create an amazing experience for every customer and delegate who visits our Safety Centre.
You’ll play an important role across the site, from supporting customers with safety equipment and technical advice to delivering face fit testing and supporting the hire, servicing and maintenance of critical safety equipment.
Key responsibilities include:
- Delivering great customer service across a multi-functional site, working collaboratively with colleagues across Arco and Safety Services
- Carrying out face fit testing as an accredited Face Fit Tester, maintaining learning and best practice to deliver an excellent service
- Ensuring the supply of safety equipment for hire, providing technical advice on equipment selection and making best practice recommendations
- Meeting delegates on arrival, signing them in, providing site inductions and ensuring they remain safe while on site
- Developing a strong knowledge of Arco products and services to support customers and influence sales
- Handling customer enquiries through to successful resolution
- Working collaboratively with Sales colleagues across Arco and Safety Services to drive sales
- Delivering and driving retail sales targets
- Making outbound calls to customers to promote our services and retail offers
- Supporting the servicing and maintenance of safety equipment
- Supporting the maintenance of Health & Safety standards within the building
On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:
- Competitive salary of £28,035.80
- 32 days holiday inclusive of bank holidays
- Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary)
- 2 fully paid Community Volunteering days every year
- An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
- A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
- Free, 24-hour access to our Employee Assistance Programme
- Health Cash Plan where we'll reimburse up to 100% of everyday healthcare costs
- Access to our Learning Management System, to support your personal and career development
- Long-term service awards – we’re proud to have employees who have worked for us for 40 years
The ideal Safety Centre Advisor will be/have:
- Experience of working in a customer facing environment, ideally within a multi-functional or operational setting
- Knowledge or awareness of confined space and safety equipment would be advantageous
- A performance-focused approach with a strong commitment to delivering outstanding customer service
- Excellent relationship-building skills, with the ability to work collaboratively with colleagues and customers
- Excellent written and verbal communication skills
- Good computer literacy, including knowledge of Microsoft applications
- A driving licence would be desirable
With a proud 140-year legacy, you’ll be part of something special when you join the UK’s leading safety experts. As the only integrated safety products and services business, Arco’s size, scale and reputation are why we have such an impressive portfolio of satisfied customers. It’s an exciting time for us, and whatever your role, you’ll play a part in Arco’s journey to become more profitable and sustainable. To drive a performance culture, we consistently invest in our people to ensure we push for shared success. We respect and value everyone’s unique skills, experience and ideas so you’ll have ample opportunity to help shape our future growth and be rewarded for delivering against our targets.
At Arco, inclusion means ensuring everyone feels valued, respected and able to be their best. We celebrate the unique skills, experiences and perspectives each colleague brings, and we’re committed to creating a supportive environment where everyone can thrive. As part of our journey to everyday inclusion, we recognise that individual needs may vary. If you require any reasonable adjustments or additional support during the recruitment process, please let us know. Be Safe, Be Yourself, Be Your Best.
Safety Centre Advisor in Bracknell employer: Arco
Join a thriving team as an Internal Sales Representative in the Builders Merchant sector, where your contributions directly impact customer satisfaction and sales growth. Enjoy a supportive and friendly work environment that prioritises employee development, offering opportunities for training and career advancement, all while being part of a dynamic industry. With a competitive salary and a company pension scheme, this role is perfect for those looking to make a meaningful impact in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Safety Centre Advisor in Bracknell
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Arco.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Arco. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Safety Centre Advisor in Bracknell
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Arco.
How to prepare for a job interview at Arco
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Arco's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Arco offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
