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- Tasks: Lead operations in heating, plumbing, and facilities services across the South East.
- Company: A large, family-owned provider with a strong community focus.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make a real impact by enhancing service delivery and customer satisfaction.
- Qualifications: Experience in operations management and leadership in a fast-paced environment.
- Other info: Opportunity for regular travel and dynamic team collaboration.
The predicted salary is between 48000 - 72000 £ per year.
A large, family-owned, independent provider of heating, plumbing and property services across the South East is looking to appoint an experienced Head of Operations to lead day-to-day delivery across installations, repairs and planned/reactive maintenance. This is a senior, hands-on leadership role for someone who thrives in a fast-paced environment, can manage dispersed field teams, and can raise performance, compliance and customer outcomes across multiple contracts.
Location: Surrey / South East (with regular travel to sites and client meetings)
Reporting to: Operations & Client Services Director
The role
You’ll take overall operational ownership for service delivery, ensuring works are completed safely, efficiently and to agreed standards / SLAs, while working closely with fellow department heads to keep teams aligned and customers satisfied.
Key responsibilities
- Operational leadership: Own day-to-day delivery across field and office functions, keeping jobs flowing and resources deployed effectively.
- Workforce management: Lead, coach and develop managers, engineers and support teams; support recruitment, training and retention.
- Planning & scheduling: Oversee job allocation, productivity, and the handling of urgent works, cancellations and resourcing gaps.
Head of Operations (Heating / Plumbing / Facilities Services) - South East employer: Arco Recruitment
Contact Detail:
Arco Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations (Heating / Plumbing / Facilities Services) - South East
✨Tip Number 1
Network like a pro! Reach out to your connections in the heating and plumbing industry. Attend local events or join online forums where you can meet potential employers or colleagues. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with hiring managers, share specific examples of how you've successfully led teams in fast-paced environments. Highlight your ability to manage dispersed teams and improve performance across multiple contracts.
✨Tip Number 3
Prepare for interviews by researching the company thoroughly. Understand their values, recent projects, and challenges they face in the heating and plumbing sector. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're proactive and serious about joining our team. Let's get you that Head of Operations position!
We think you need these skills to ace Head of Operations (Heating / Plumbing / Facilities Services) - South East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of Operations role. Highlight your leadership experience in operations, especially in heating, plumbing, or facilities services, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about operational leadership and how your past experiences have prepared you for this role. Keep it engaging and relevant to our industry.
Showcase Your Achievements: Don’t just list your responsibilities; share your achievements! Use specific examples to demonstrate how you’ve improved performance, compliance, or customer satisfaction in previous roles. We love numbers and results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Arco Recruitment
✨Know Your Operations Inside Out
Make sure you’re well-versed in the specifics of operations management within the heating, plumbing, and facilities services sector. Brush up on key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role, as this will show your potential employer that you understand the industry and can hit the ground running.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve coached or developed staff, managed dispersed teams, or improved performance across multiple contracts. This will help illustrate your hands-on leadership style and ability to thrive in a fast-paced environment.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific challenges you’ve faced in previous roles and how you overcame them. Highlight your approach to planning and scheduling, especially in handling urgent works or resourcing gaps. This will demonstrate your capability to keep operations running smoothly under pressure.
✨Align with Company Values
Research the company’s culture and values before the interview. Be prepared to explain how your personal values align with theirs, particularly in terms of customer satisfaction and compliance. This connection can set you apart from other candidates and show that you’re a good fit for their team.
