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- Tasks: Be the go-to person for customer inquiries and provide expert advice on plumbing and electrical products.
- Company: Join a dynamic team dedicated to delivering top-notch customer service in the plumbing and electrical sector.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and potential training opportunities.
- Why this job: Make a real impact by helping customers solve their problems and ensuring their satisfaction.
- Qualifications: Previous customer service experience is preferred; knowledge of plumbing or electrical products is a plus.
- Other info: Training will be provided, so don't worry if you're new to the industry!
The predicted salary is between 24000 - 28000 £ per year.
About the Role:
We are looking for a Customer Service Advisor to join our clients team, providing top-quality support to customers. You will be the first point of contact for inquiries, offering expert advice, processing orders and ensuring excellent service from start to finish.
Key Responsibilities:
- Handle incoming calls, emails and online queries from trade professionals, contractors and the general public.
- Provide expert guidance on plumbing, electrical products and light side products, helping customers select the right solutions for their needs.
- Accurately process orders, quotations and returns while ensuring timely delivery.
- Investigate and resolve customer complaints efficiently, liaising with suppliers and internal teams when necessary.
- Assist customers with product specifications, compatibility and troubleshooting basic plumbing or electrical issues.
- Provide up-to-date information on product availability, pricing and promotions.
- Follow up on orders, deliveries and service issues to ensure customer satisfaction.
Requirements:
- Previous customer service experience, ideally within the plumbing, electrical, or construction industry.
- Strong communication skills with the ability to handle inquiries professionally and confidently.
- A good understanding of plumbing or electrical products (training provided if necessary).
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- A proactive and problem-solving mindset with a passion for great customer service.
Salary: £30,000 - £35,000
Hours: Monday – Friday
Customer Service Advisor - Plumbing & Electrical employer: Arco Recruitment
Contact Detail:
Arco Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Plumbing & Electrical
✨Tip Number 1
Familiarise yourself with common plumbing and electrical products. Knowing the basics will help you answer customer queries confidently and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend. This will help you articulate your thoughts clearly and handle inquiries professionally, which is crucial for this role.
✨Tip Number 3
Research the company and its products thoroughly. Understanding their offerings and values will allow you to tailor your responses and show genuine interest during any discussions.
✨Tip Number 4
Prepare examples of how you've resolved customer complaints in the past. Being able to share specific instances will highlight your problem-solving skills and proactive mindset, which are key for this position.
We think you need these skills to ace Customer Service Advisor - Plumbing & Electrical
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in plumbing or electrical sectors. Use specific examples that demonstrate your ability to handle inquiries and resolve complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of plumbing and electrical products. Mention how your skills align with the key responsibilities outlined in the job description.
Highlight Communication Skills: In your application, emphasise your strong communication skills. Provide examples of how you've effectively handled customer inquiries and resolved issues in previous roles.
Showcase Problem-Solving Abilities: Demonstrate your proactive and problem-solving mindset by including specific instances where you successfully addressed customer complaints or challenges in a fast-paced environment.
How to prepare for a job interview at Arco Recruitment
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience, especially if it's in plumbing or electrical. Be ready to share specific examples of how you've handled inquiries and resolved complaints effectively.
✨Demonstrate Product Knowledge
Even if you haven't worked directly with plumbing or electrical products, do some research beforehand. Familiarise yourself with common products and terminology so you can speak confidently about them during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about potential issues that might arise and how you would resolve them, showcasing your problem-solving skills and proactive mindset.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about their training process for new employees or how they measure customer satisfaction, which demonstrates your commitment to providing excellent service.
