At a Glance
- Tasks: Assist customers with sales and provide expert product advice in a friendly environment.
- Company: Established builders merchant with a focus on customer service.
- Benefits: Competitive salary up to £33,000, Monday to Friday hours, and alternate Saturday mornings.
- Other info: Great opportunity for growth and learning in a supportive team.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in customer service or sales, preferably in construction.
The predicted salary is between 30000 - 33000 £ per year.
About the Role
Our client, a well-established builders merchant, is looking to recruit a friendly, motivated, and customer-focused Sales Assistant to join their branch team. This is a varied role involving both face-to-face customer service and telephone sales support.
The successful candidate will play a key role in delivering excellent customer service, assisting trade and retail customers and supporting the smooth day-to-day running of the branch.
Salary: Up to £33,000 DOE
Hours: Monday - Friday + Alternate Saturday mornings
Key Responsibilities
- Greet and assist customers in branch in a professional and friendly manner
- Handle customer enquiries and sales over the phone
- Provide product advice and recommend suitable materials and solutions
- Process sales orders, quotations, and payments accurately
- Maintain strong product knowledge across building materials and supplies
- Support stock control and merchandising within the branch
- Assist with loading/unloading customer orders where required
- Build positive relationships with new and existing customers
- Work closely with colleagues to ensure excellent branch operations
Requirements
- Previous experience in a customer service or sales role
- Experience within a builders merchant or construction-related environment
- Strong communication and interpersonal skills
- Confident dealing with customers both in person and over the phone
- Good organisational skills and attention to detail
- A positive attitude and willingness to learn
- Ability to work effectively as part of a team
If you are enthusiastic, reliable and enjoy working with customers, we would love to hear from you.
Sales Assistant - Builders Merchant employer: Arco Recruitment Ltd
Join a well-established builders merchant that values its employees and fosters a supportive work culture. With competitive salaries, opportunities for professional growth, and a focus on teamwork, this role as a Sales Assistant offers a rewarding environment where you can thrive while delivering exceptional customer service. Located in a vibrant community, you'll enjoy the benefits of working in a dynamic industry with a strong emphasis on employee development and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Builders Merchant
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of scenarios where you can demonstrate your problem-solving abilities and how you would handle different customer situations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a Sales Assistant. Plus, it could give you a leg up in the hiring process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Sales Assistant - Builders Merchant
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service or sales. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Tailor Your Application:Take a moment to read through the job description and match your skills and experiences to what we're looking for. This shows us that you're genuinely interested in the role and understand what it entails.
Be Professional Yet Friendly:Since this role is all about customer interaction, let your personality shine through! Use a friendly tone in your application while keeping it professional. We love seeing applicants who can connect with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us!
How to prepare for a job interview at Arco Recruitment Ltd
✨Know Your Products
Familiarise yourself with common building materials and supplies. Being able to discuss products confidently will impress your interviewers and show that you're ready to assist customers effectively.
✨Practice Customer Scenarios
Think about potential customer interactions you might face in the role. Practising how to handle enquiries or complaints can help you demonstrate your customer service skills during the interview.
✨Showcase Your Team Spirit
Since teamwork is key in this role, be prepared to share examples of how you've successfully worked with colleagues in the past. Highlighting your collaborative nature will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the branch operations or team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
