At a Glance
- Tasks: Support daily operations, manage staff, and deliver exceptional customer service.
- Company: Leading independent family-owned builders merchant in the South East.
- Benefits: Competitive salary of £38,000, healthcare, pension, and paid time off.
- Other info: Opportunity for career growth in a supportive and entrepreneurial setting.
- Why this job: Join a dynamic team and make a real impact in a thriving environment.
- Qualifications: Experience in builders merchants, strong sales skills, and excellent product knowledge.
The predicted salary is between 34000 - 38556 £ per year.
About Our Client: Our client, one of the UK's leading independent family owned builders merchants with a strong presence in the South East, is seeking an Assistant Manager to join their dynamic team. This exciting opportunity arises due to an internal promotion within their top-performing branch.
Position Overview: As an Assistant Manager, you will play a pivotal role in supporting the daily operations of the branch when the Branch Manager is absent. Your responsibilities encompass managing staff, handling administrative tasks, and delivering exceptional service to trade and retail customers, with a primary focus on converting customer inquiries into sales.
Principal Duties and Responsibilities:
- Leadership: Motivate and lead internal staff to achieve excellence.
- Branch Management: Step in for the Branch Manager when needed, ensuring the seamless operation of the branch.
- Customer Engagement: Respond to incoming calls and provide face-to-face support at the trade counter.
- Sales Success: Turn initial customer inquiries into sales, generate and send quotes, and expertly manage the customer relationship management (CRM) system, proactively pursuing warm leads and opportunities.
- Technical Expertise: Offer technical advice, support, and outstanding after-sales service to customers.
- Customer Growth: Identify opportunities to boost annual spending from existing customers, nurturing strong and lasting trade relationships.
- Administrative Efficiency: Manage daily administrative tasks, including staff rotas.
Candidate Requirements: Our client thrives in a dynamic, entrepreneurial environment and is looking for individuals who possess both the skills and the ambition to grow with their business. The ideal candidate should:
- Have prior experience in a builders merchants environment and a deep understanding of trade and retail customer needs.
- Exhibit strong operational and sales skills, with a determination to succeed and a self-driven approach.
- Possess excellent product knowledge, warm management style, and the ability to forge lasting customer relationships.
- Demonstrate IT proficiency, with the capacity to swiftly adapt to new systems and enter data accurately.
Benefits:
- Competitive Salary: Our client offers a competitive annual salary of £38,000, rewarding your valuable contributions.
- Usual Benefits: In addition to the salary, you will receive typical benefits such as healthcare, pension, and paid time off, ensuring your well-being and work-life balance.
Apply Now: If you're excited about this opportunity to work with our esteemed client and play a crucial role in the success and growth of their top-performing branch, we invite you to apply immediately. We look forward to meeting you and witnessing your potential to make a difference. Join our client in building a brighter future together!
Assistant Branch Manager - Builders Merchant in Barnham employer: Arco Recruitment Ltd
Join one of the UK's leading independent family-owned builders merchants, where a dynamic work culture fosters growth and collaboration. As an Assistant Branch Manager, you will benefit from a competitive salary of £38,000, alongside healthcare, pension, and paid time off, all while working in a supportive environment that values your contributions and encourages professional development. This role not only offers the chance to lead a motivated team but also to build lasting relationships with customers, making it a truly rewarding opportunity.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager - Builders Merchant in Barnham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Arco Recruitment Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Arco Recruitment Ltd!
We think you need these skills to ace Assistant Branch Manager - Builders Merchant in Barnham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Arco Recruitment Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Arco Recruitment Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Arco Recruitment Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Arco Recruitment Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
