At a Glance
- Tasks: Lead a dynamic team to drive sales and deliver exceptional customer service.
- Company: Join a forward-thinking company with a focus on growth and teamwork.
- Benefits: Competitive salary, 32 days holiday, and health cash plan.
- Other info: Enjoy career development opportunities and long-term service awards.
- Why this job: Make a real impact in a fast-paced environment without evening or weekend shifts.
- Qualifications: Experience in managing sales teams and delivering excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Are you a dynamic leader ready to drive success and inspire a high‑performing team? We’re looking for a passionate Branch Manager to take charge of every aspect of branch operations—maximising sales, boosting profitability, and delivering exceptional customer service. If you thrive in a fast‑paced environment where safety, service, and success go hand‑in‑hand, this is your opportunity to lead from the front and make a real impact!
Leading our highly important branch in Carlisle, the Branch Manager will directly manage a small team of Branch Sales Advisors and be tasked with driving the team to deliver cash sales targets for customers who visit the store, and customers who spend with us in the region but don’t visit the store. The branch plays a strategic role in our overall south west region, and the Branch Manager will often interact with our regionally based sales team and customers to drive growth and service. This isn’t like your usual role in retail, as the branch is open Monday to Friday from 08:00 to 17:00, and Saturday mornings. Therefore you won’t be working evenings or for the majority of the weekend!
Key responsibilities
- Coordinating all sales activities of branch colleagues including new business account activity and campaign management to deliver the sales forecast.
- Driving and delivering the performance and management of selected customer accounts and the contact strategy within branch.
- Supporting and driving sales campaigns through customer site visits, interaction via telephone, leaflet distribution and other sales activity.
- Being responsible for the people management of all branch colleagues; providing coaching, development and performance management support.
- Accountability for the delivery of the Hire and Vending proposition within branch, including people management, stock control, customer service and generating sales leads.
- Building strong relationships with customers, key vendors stakeholders, as well as national and local sales teams to ensure delivery of excellent customer service.
- Executing a marketing activity plan, including merchandising in line with agreed campaigns and analysing relevant performance data and taking appropriate actions to maximise sales.
- Managing the cost base of the branch in line with agreed expenditure targets.
- Being accountable for the Health and Safety, audit compliance, cash, stock, security and maintenance of the branch and team.
Benefits
- A competitive starting salary dependant on experience plus bonus.
- 32 days holiday inclusive of bank holidays.
- Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary).
- 2 fully paid Community Volunteering days every year.
- An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme.
- A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products.
- Free, 24‑hour access to our Employee Assistance Programme.
- Health Cash Plan where we’ll reimburse up to 100% of everyday healthcare costs.
- Access to our Learning Management System, to support your personal and career development.
- Long‑term service awards – we’re proud to have employees who have worked for us for 40 years.
Qualifications
- Proven experience of developing and managing high‑performing sales teams within a store/ retail environment, ideally in B2B sales.
- Expert understanding of how excellent customer service is delivered.
- Strong IT skills required.
- Comprehensive knowledge of market and competition desirable.
- Good understanding of Health & Safety procedures.
- Driving licence preferred.
Branch Manager in Carlisle employer: ARCO Limited
Join a forward-thinking company that values its employees and fosters a supportive work culture in Carlisle. As a Branch Manager, you will benefit from a competitive salary, generous holiday allowance, and opportunities for personal growth through our Learning Management System. With a focus on work-life balance, you’ll enjoy a role that allows you to lead a dynamic team without the demands of evening or weekend shifts, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager in Carlisle
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Branch Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your leadership style. This will help you showcase how you can drive success and inspire your team right from the get-go.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in managing sales teams and delivering exceptional customer service makes you the perfect fit for the Branch Manager position. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Branch Manager role!
We think you need these skills to ace Branch Manager in Carlisle
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams. We want to see how you've inspired others and driven success in previous roles. Use specific examples that showcase your ability to manage and motivate a team.
Focus on Customer Service:Since exceptional customer service is key for us, don’t forget to mention your approach to delivering it. Share stories about how you've built strong relationships with customers and improved their experience. This will show us you understand what it takes to excel in this role.
Be Data-Driven:We love numbers! If you've used data to drive sales or improve performance, let us know. Include any metrics or achievements that demonstrate your ability to meet targets and manage costs effectively. This will help us see your analytical side.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at ARCO Limited
✨Know Your Numbers
As a Branch Manager, you'll need to demonstrate your understanding of sales targets and performance metrics. Brush up on key figures related to sales forecasts and customer account management. Be ready to discuss how you've driven sales in previous roles and the strategies you used to achieve those targets.
✨Showcase Your Leadership Style
This role requires strong people management skills, so think about your leadership style and how it has positively impacted your team. Prepare examples of how you've coached and developed team members in the past, and be ready to explain how you would motivate your new team to excel in a fast-paced environment.
✨Customer Service is Key
Exceptional customer service is at the heart of this role. Be prepared to share specific examples of how you've delivered outstanding service in previous positions. Think about how you can build strong relationships with customers and vendors, and be ready to discuss your approach to resolving customer issues effectively.
✨Understand the Market
Familiarise yourself with the market and competition in the area. Research the company’s position within the industry and be ready to discuss how you can leverage this knowledge to drive growth and service in the branch. Showing that you understand the local landscape will set you apart from other candidates.
