At a Glance
- Tasks: Lead a dynamic team to drive sales and deliver exceptional customer service.
- Company: Join Arco, the UK's leading safety experts with a proud 140-year legacy.
- Benefits: Enjoy competitive salary, 32 days holiday, and excellent pension contributions.
- Other info: Be part of a supportive culture that values your unique skills and ideas.
- Why this job: Make a real impact in a fast-paced environment without evening or weekend shifts.
- Qualifications: Proven experience in managing high-performing sales teams and strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
About The Role
Are you a dynamic leader ready to drive success and inspire a high-performing team? We’re looking for a passionate Branch Manager to take charge of every aspect of branch operations - maximising sales, boosting profitability, and delivering exceptional customer service. If you thrive in a fast-paced environment where safety, service, and success go hand-in-hand, this is your opportunity to lead from the front and make a real impact!
Leading our highly strategic branch in Avonmouth, Bristol, the Branch Manager will directly manage a small team of Branch Sales Advisors and be tasked with driving the team to deliver cash sales targets for customers who visit the store, and customers who spend with us in the region but don’t visit the store. The branch plays a strategic role in our overall south west region, and the Branch Manager will often interact with our regionally based sales team and customers to drive growth and service. This isn’t like your usual role in retail, as the branch is open Monday to Friday from 08:00 to 17:00, and Saturday mornings. Therefore you won’t be working evenings or for the majority of the weekend!
Key responsibilities
- Coordinating all sales activities of branch colleagues including new business account activity and campaign management to deliver the sales forecast
- Driving and delivering the performance and management of selected customer accounts and the contact strategy within branch
- Supporting and driving sales campaigns through customer site visits, interaction via telephone, leaflet distribution and other sales activity
- Being responsible for the people management of all branch colleagues; providing coaching, development and performance management support
- Accountability for the delivery of the Hire and Vending proposition within branch, including people management, stock control, customer service and generating sales leads
- Building strong relationships with customers, key vendors stakeholders, as well as national and local sales teams to ensure delivery of excellent customer service
- Executing a marketing activity plan, including merchandising in line with agreed campaigns and analysing relevant performance data and take appropriate actions to maximise sales
- Managing the cost base of the branch in line with agreed expenditure targets
- Being accountable for the Health and Safety, audit compliance, cash, stock, security and maintenance of the branch and team
Benefits
- A competitive starting salary dependent on experience plus bonus
- 32 days holiday inclusive of bank holidays
- Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary)
- 2 fully paid Community Volunteering days every year
- An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
- A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
- Free, 24-hour access to our Employee Assistance Programme
- Health Cash Plan where we’ll reimburse up to 100% of everyday healthcare costs
- Access to our Learning Management System, to support your personal and career development
- Long-term service awards – we’re proud to have employees who have worked for us for 40 years
The ideal Branch Manager will be/have
- Proven experience of developing and managing high performing sales teams within a store/retail environment, ideally in B2B sales
- Expert understanding of how excellent customer service is delivered
- Strong IT skills required
- Comprehensive knowledge of market and competition desirable
- Good understanding of Health & Safety procedures
- Driving licence preferred
About Us
With a proud 140-year legacy, you’ll be part of something special when you join the UK’s leading safety experts. As the only integrated safety products and services business, Arco’s size, scale and reputation are why we have such an impressive portfolio of satisfied customers. It’s an exciting time for us, and whatever your role, you’ll play a part in Arco’s journey to become more profitable and sustainable. To drive a performance culture, we consistently invest in our people to ensure we push for shared success. We respect and value everyone’s unique skills, experience and ideas so you’ll have ample opportunity to help shape our future growth and be rewarded for delivering against our targets. At Arco, inclusion means ensuring everyone feels valued, respected and able to be their best. We celebrate the unique skills, experiences and perspectives each colleague brings, and we’re committed to creating a supportive environment where everyone can thrive. As part of our journey to everyday inclusion, we recognise that individual needs may vary. If you require any reasonable adjustments or additional support during the recruitment process, please let us know. Be Safe, Be Yourself, Be Your Best.
Branch Manager in Bristol employer: ARCO Limited
Arco is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive salary, generous holiday allowance, and unique benefits such as community volunteering days and a robust pension scheme. Located in Avonmouth, Bristol, the work culture fosters collaboration and inclusivity, allowing you to lead a high-performing team while enjoying a balanced work-life schedule with no evening or weekend shifts. With a commitment to personal development and a legacy of over 140 years in safety expertise, Arco provides a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Branch Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they align with your leadership style. This will help you showcase how you can drive success and inspire your team!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on answering questions about your experience in managing sales teams and delivering exceptional customer service. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Branch Manager in Bristol
Some tips for your application 🫡
Show Your Leadership Skills:As a Branch Manager, we want to see your dynamic leadership style shine through in your application. Share specific examples of how you've inspired and driven success in your previous roles, especially in managing high-performing teams.
Highlight Customer Service Experience:Exceptional customer service is key for us at Arco. Make sure to include any relevant experiences where you’ve gone above and beyond to deliver outstanding service, as this will resonate well with our values.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you the perfect fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at ARCO Limited
✨Know Your Numbers
As a Branch Manager, you'll be expected to drive sales and profitability. Brush up on key metrics related to sales performance, customer satisfaction, and operational efficiency. Be ready to discuss how you've successfully managed these in the past.
✨Showcase Your Leadership Style
Prepare to talk about your approach to leading a team. Think of specific examples where you've motivated your team to achieve targets or improved their performance through coaching. Highlight your ability to inspire and develop others.
✨Understand the Market
Familiarise yourself with the local market and competition in Avonmouth, Bristol. Be prepared to discuss how you would position the branch strategically to maximise sales and customer service. This shows you're proactive and have done your homework.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Prepare examples of how you've delivered exceptional service in previous roles. Discuss how you would ensure your team maintains high standards and builds strong relationships with customers.
