At a Glance
- Tasks: Deliver exceptional customer service and promote products in our store.
- Company: Join Arco, the UK's leading safety experts with a rich 140-year legacy.
- Benefits: Earn £12.60 p/h, enjoy 32 days holiday, and access great discounts.
- Other info: Enjoy personal development opportunities and community volunteering days.
- Why this job: Be part of a transformation journey while making a real impact on customer experiences.
- Qualifications: Retail experience and strong IT skills are preferred; security clearance required.
Location: Reading, England, United Kingdom – part‑time 24 hrs/week (Mon‑Thu 9am‑3pm).
About the Role
Arco: Experts In Safety offers a part‑time Branch Sales Advisor role. You will ensure excellent customer service within our on‑site store and need to gain security clearance to work in this role. Training in health and safety industry and personal protective equipment will be provided.
Key Responsibilities
- Deliver outstanding levels of customer service.
- Interact with customers, in store or on the phone, to promote products and services.
- Maintain a clean, tidy, and presentable store environment.
- Process customer transactions and respond to enquiries using our bespoke IT software.
Benefits
- £12.60 p/h plus bonus.
- 32 days holiday (incl. bank holidays) with an option to purchase up to 5 additional days per year.
- 2 fully paid Community Volunteering days per year.
- Excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme.
- Discounts via Perkbox and Employee Discount on Arco products.
- Free 24‑hour Employee Assistance Programme.
- Health Cash Plan (up to 100% reimbursement of everyday healthcare costs).
- Access to Learning Management System for personal and career development.
- Long‑term service awards.
Qualifications
- Experience face‑to‑face with customers, preferably retail.
- Understanding of what makes a great customer experience.
- Strong IT skills and ability to learn new software.
- Full UK driving licence preferred.
- Ability to gain security clearance.
About Us
Arco has a 140‑year legacy as the UK’s leading safety experts. We are on a transformation journey to grow sustainably while rewarding performance. Diversity, inclusion, and employee well‑being are core values.
Branch Sales Advisor employer: Arco: Experts In Safety
Arco is an exceptional employer, offering a dynamic hybrid work environment in Hull that fosters personal and professional growth. With a strong commitment to employee well-being, we provide competitive salaries, generous holiday allowances, and extensive benefits including a robust pension scheme and health cash plan. Our inclusive culture values diverse perspectives, ensuring every team member feels respected and empowered to contribute to our mission as the UK's leading safety experts.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Sales Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arco and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering outstanding customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these during your chat.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Arco well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Branch Sales Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you've got in customer service. We want to see how you’ve gone above and beyond for customers in the past, so share those stories!
Tailor Your Application:Don’t just send a generic application! Take a moment to read through the job description and tailor your application to match. We love seeing candidates who understand what we’re all about at Arco.
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point. Avoid jargon unless it’s relevant, and make sure your passion for the role shines through!
Apply Through Our Website:Make sure you apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arco: Experts In Safety
✨Know Your Products
Before the interview, take some time to familiarise yourself with Arco's range of products and services. Understanding what you’ll be selling will not only impress your interviewers but also help you answer questions about how you would promote these items to customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Think about specific situations where you went above and beyond for a customer, as this will demonstrate your understanding of what makes a great customer experience.
✨Practice IT Proficiency
Since the role requires using bespoke IT software, brush up on your general IT skills. If possible, try to get familiar with similar software or tools. Being able to discuss your comfort level with technology during the interview will show that you’re ready to learn and adapt.
✨Emphasise Teamwork and Cleanliness
Arco values a tidy store environment, so be prepared to discuss how you contribute to maintaining a clean and presentable space. Also, highlight any teamwork experiences, as collaboration is key in retail settings. This will show that you understand the importance of both individual and team responsibilities.
