At a Glance
- Tasks: Lead quality management and improve operations in a fast-growing healthcare company.
- Company: St Andrews Medical Innovations, making a global impact in healthcare.
- Benefits: Opportunity for career growth and to make a real difference in healthcare.
- Other info: Fast-paced environment with hands-on responsibilities and a focus on continuous improvement.
- Why this job: Join a dynamic team and enhance global healthcare with innovative solutions.
- Qualifications: Degree in Life Sciences or related field; experience in quality or operations preferred.
The predicted salary is between 40000 - 50000 € per year.
St Andrews Medical Innovations develops and sells Arclight Project devices worldwide. Our flagship product, the Arclight ophthalmoscope-otoscope, has been sold in over 60 countries, with more than 50,000 devices in circulation, improving healthcare in low-resource settings and beyond. We're at an exciting stage of growth and expansion, and are looking for a Quality & Operations Manager to plan, control and continuously improve all day-to-day operational activities. This is a fantastic opportunity to grow with the company and make a real impact in global healthcare.
Job Scope (Role and Responsibilities)
This role combines responsibility for maintaining and improving the company’s Quality Management System (QMS) with oversight of day-to-day operations, including inventory, order fulfilment, and warehouse management. The postholder will play a key role in ensuring that products are delivered efficiently, consistently, and to a high standard of quality, while supporting the continued growth of St Andrews Medical Innovations.
Key Responsibilities
- Quality Management
- Lead the maintenance and continuous improvement of the ISO 13485 Quality Management System (QMS)
- Act as Management Representative, ensuring processes are documented, implemented, and effective
- Monitor QMS performance and report on effectiveness and areas for improvement
- Promote awareness of quality requirements across the organisation
- Manage document control systems, including SOPs, records, and change controls
- Support internal and external audits and ensure follow-up of actions
- Lead CAPA processes and continuous improvement initiatives
- Operations & Supply Chain Management
- Plan, manage, and continuously improve day-to-day operational activities including purchasing, inventory, logistics, and fulfilment
- Ensure products are delivered safely, on time, and to required quality standards
- Oversee supplier relationships, purchasing processes, and cost control
- Warehouse & Inventory Management
- Oversee the management and organisation of the stock warehouse
- Maintain accurate, real-time inventory records (finished goods, components, consumables)
- Set and manage stock levels and reordering processes
- Implement and improve stock control systems and procedures
- Ensure appropriate storage conditions and product traceability
- Conduct regular stock audits and reconciliation
- Oversee order processing (web, bulk, and international orders)
- Manage picking, packing, and dispatch processes
- Coordinate shipping, couriers, and freight forwarders
- Ensure export documentation and shipment tracking are handled effectively
- Resolve delivery issues and maintain clear communication with customers
- Quality in Operations
- Ensure labelling, packaging, and documentation meet internal quality standards
- Maintain device records, batch documentation, and traceability
- Support feedback and complaints handling processes
- Analyse operational data and KPIs to drive improvements
Job Requirements
- Education & Qualifications
- Bachelor’s degree (or equivalent experience) in Life Sciences, Engineering, Supply Chain, Business, or a related field
- Training or certification in a Quality Management System (e.g. ISO 13485 or 9001) is desirable
- Experience
- Experience in an operations, quality, or combined role within a structured or regulated environment
- Strong hands-on experience in operations, logistics, or supply chain management
- Practical experience with stock control and warehouse management
- Experience working with a Quality Management System (e.g. ISO 9001 or similar)
- Experience in SMEs, start-ups, or growing organisations is desirable
- Knowledge & Skills
- Good understanding of quality management principles and continuous improvement
- Familiarity with ISO 9001 or similar standards (ISO 13485 desirable but not essential)
- Experience with ERP/MRP or inventory systems
- Strong organisational and problem-solving skills
- Ability to manage multiple priorities in a hands-on environment
- Clear written and verbal communication skills
- Personal Attributes
- Proactive and adaptable, with a continuous improvement mindset
- Detail-oriented with strong organisational skills
- Comfortable working in a small, fast-moving team
- Practical and willing to take a hands-on approach when required
Interested? Apply now and be part of a company making a difference in healthcare worldwide! Please send us your CV and a cover letter detailing why you would like to work for us and what makes you suitable for the role. Further information and informal enquiries may be directed to Nicole Stewart, Finance & Operations, email: si-hr@st-andrews.ac.uk. Closing date for applications is Thursday 21st May 2026.
Quality & Operations Lead: ISO QMS & Supply Chain employer: Arclight Project
St Andrews Medical Innovations is an exceptional employer, offering a dynamic work environment where employees can significantly contribute to global healthcare improvements. With a strong focus on quality management and operational excellence, the company fosters a culture of continuous learning and development, providing ample opportunities for professional growth. Located in a vibrant area, employees enjoy a collaborative atmosphere that values innovation and teamwork, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Operations Lead: ISO QMS & Supply Chain
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and values, especially how they impact global healthcare. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice common interview questions and scenarios related to quality management and operations. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your relevant experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our team at St Andrews Medical Innovations.
We think you need these skills to ace Quality & Operations Lead: ISO QMS & Supply Chain
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Quality & Operations Lead role. Highlight any relevant experience with ISO standards and operational management to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re excited about working with St Andrews Medical Innovations and how your background makes you the perfect fit for this role.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in operations or quality management. We love to see candidates who can think on their feet and drive improvements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Arclight Project
✨Know Your ISO Standards
Make sure you brush up on ISO 13485 and ISO 9001 standards before the interview. Being able to discuss how these quality management systems apply to the role will show your understanding of the industry and your commitment to maintaining high standards.
✨Showcase Your Operational Experience
Prepare specific examples from your past roles that highlight your experience in operations, logistics, or supply chain management. Discuss how you've improved processes or solved problems in a hands-on environment to demonstrate your proactive approach.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations related to quality management or supply chain issues. Think through potential scenarios and prepare your responses, focusing on your problem-solving skills and ability to adapt.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing technical aspects of quality management and operations. Good communication is key in this role, so showing that you can convey complex information simply will make a great impression.
