Hostel Concierge and Security in Taunton

We are looking for someone to join our team as Hostel Concierge and Security at Lindley House, to ensure our hostel remains a safe, secure and welcoming environment for clients, staff, and everyone who walks through our doors. Arc provide accommodation and support services to those experiencing homelessness in Somerset.

As Hostel Concierge & Security Staff your responsibilities will be but not limited to:

• Act as the first point of contact for residents, visitors, professionals and members of the public both in person and via phone.
• Maintain the safety and security of the premises by monitoring who enters and leaves the building to ensure residents, staff, and guests feel safe.
• Carry out regular checks of the building and surrounding areas to identify and respond to any risks or concerns.
• Respond appropriately to incidents, using de-escalation skills and contacting supporting agencies where needed.
• Assist with fire safety checks and emergency procedures.
• Record and report all incidents, concerns, and maintenance issues clearly and promptly.
• Manage anti-social behaviour and de-escalate conflicts, liaising with internal and external support services when required.
• Attend fire alarms and ASB reports at our other sites where needed and appropriate.
• Offer practical support (e.g. answering questions, reporting maintenance issues, signposting to staff).
• Manage post, deliveries, and access to the building.
• Assist in monitoring the wellbeing of clients.
• Action any safeguarding concerns in line with Arc policies and procedures.
• Continually perform dynamic risk and wellbeing assessments.
• Support residents with basic queries, signposting to relevant staff or services.

Candidates should have experience and ability to handle challenging or sensitive situations with empathy, patience, and professionalism. You must be able to work under pressure and respond to emergency situations with the skill to negotiate and influence others, and have a strong awareness of safeguarding, confidentiality, and personal boundaries.

You will ideally have experience of working with people with multiple disadvantages or have an understanding of the issues surrounding people with complex needs, such as substance misuse or mental health issues. You should be capable of working both as part of a team or on your own, confident in lone working without supervision, with good verbal, written and technical communication skills.

Candidates must hold a valid SIA (Security Industry Authority) Licence, be able to drive and have a current full UK driving licence. All applicants will need to have an enhanced DBS check.

Hours: This role is for 39.5 hours on a 2-week rolling rota, working the following hours:

• Week 1: Wednesday, Thursday, Friday 20:30-07:30
• Week 2: Monday, Tuesday 20:30-07:30; Saturday, Sunday 07:30-19:30

Location: Lindley House, Taunton with occasional requirement to travel to other properties in Taunton & Bridgwater.

Salary: £31,375 (£28,294 unsocial hours shift allowance of £3,081)

Benefits: Free parking, sick pay, health and wellbeing insurance plan.

Arc hold a Silver Standard Investors in People Award and are committed to providing a supportive workplace, learning and development opportunities and an inclusive environment.

Note on Sponsorship: We regret to inform you that we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.

Closing date: 28th September 2026 with a plan to interview on Monday 12th October 2026.