At a Glance
- Tasks: Join our Customer Service team and learn about products, processes, and customer support.
- Company: Archwood Group, a family-run business with over 150 years of heritage.
- Benefits: Generous pension, health cash plan, professional development, and wellbeing support.
- Other info: Flexible hours for college attendance and a chance to progress towards sales.
- Why this job: Kickstart your career in a supportive environment with opportunities for growth.
- Qualifications: No experience needed, just enthusiasm, good communication, and a willingness to learn.
The predicted salary is between 19475 - 25000 £ per year.
Why Archwood?
Archwood Group is a family-run, timber-based manufacturing business behind two leading brands, Richard Burbidge and Atkinson & Kirby.
With over 150 years of heritage, we’re proud of our innovation, craftsmanship, and strong family culture.
We hold Gold accreditation from Investors in People (IIP) and the King’s Award for Sustainability, reflecting our commitment to people, quality, and the planet.
If you’re ready to take your first step towards a long-term career with Archwood — join us and be part of something better.
Where You’ll Work
You’ll be based within the Richard Burbidge side of Archwood Group at our Chirk office.
Time away from the workplace may be required for college attendance or apprenticeship activity.
The Role
We’re looking for an enthusiastic and reliable apprentice to join our Customer Service team.
This is a blended development role, starting in customer service and business administration with a structured opportunity to progress towards sales in the future.
You’ll work Monday to Friday, 8:30am–5:00pm, with time allowed for college attendance or assessor visits as required.
Pay will be at National Minimum Wage rate.
Key Responsibilities
- Learn Richard Burbidge products, systems and business processes through structured training.
- Support customers by telephone and email under the guidance of experienced colleagues.
- Help process customer orders accurately and maintain clear records.
- Assist with queries relating to products, prices, orders and deliveries.
- Develop confidence using Microsoft 365, order-processing systems and CRM tools.
- Attend college sessions and participate in assessor visits as required for the Level 2 Customer Service and Business Administration programme.
- Build the product, customer service and commercial knowledge needed to progress towards sales.
- What We’re Looking For
You don’t need previous experience — we’re looking for the right attitude, enthusiasm and willingness to learn. You should have:
- A strong willingness to learn, develop new skills and ask questions.
- Good communication and interpersonal skills.
- A positive attitude, strong work ethic and professional approach.
- Basic IT skills, including Microsoft Office, email and internet use.
- Good attention to detail, organisation and time management.
- A reliable and punctual approach.
- The ability to work independently and as part of a team.
- GCSEs or equivalent in English and maths are preferred, subject to apprenticeship requirements.
Desirable
- Previous work experience, volunteering or involvement in school projects.
- Any customer-facing experience.
- Familiarity with Microsoft 365 applications.
- An interest in customer service, business and sales.
- What You’ll Get in Return
We offer a comprehensive benefits package designed to support your wellbeing and professional development:
- Generous pension contributions (above statutory minimum)
- Death in service benefit
- Holiday allowance increasing with service
- Health cash plan and Employee Assistance Programme
- Salary sacrifice schemes (bikes, technology, cars)
- Wellbeing and financial education support
- Payroll saving scheme
- Enhanced maternity and paternity pay
- Professional learning and development opportunities
How to Apply
To apply, please send your CV, along with a covering letter about why you would be the right candidate for Archwood to
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Level 2 Customer Services Apprenticeship in Chirk employer: Archwood Group
Archwood Group is an exceptional employer, offering a supportive family culture and a commitment to employee development through structured training and professional growth opportunities. Located in Chirk, our apprenticeship programme not only provides valuable hands-on experience in customer service but also allows for academic advancement, all while enjoying a comprehensive benefits package that prioritises your wellbeing and future. Join us to be part of a company that values innovation, craftsmanship, and sustainability, making it a rewarding place to start your career.
StudySmarter Expert Advice🤫
We think this is how you could land Level 2 Customer Services Apprenticeship in Chirk
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Archwood Group.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Archwood Group. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Level 2 Customer Services Apprenticeship in Chirk
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Archwood Group.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Archwood Group and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Archwood Group
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Archwood Group. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Archwood Group will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
