At a Glance
- Tasks: Join our team as a Medical Secretary, supporting patient care and administrative tasks.
- Company: Rapidly growing GP-led organisation focused on innovative primary care solutions.
- Benefits: Enjoy 27 days annual leave, enhanced family leave, and sick pay.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in patient care while working in a supportive environment.
- Qualifications: Experience as a medical secretary and strong customer service skills required.
The predicted salary is between 26250 - 29250 € per year.
Job type: Permanent
Location: Castlefields Surgery in Stafford
Salary: £13.50/h
Working hours: 37.5 hrs a week
About Us
We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system. We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation. Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment. If you believe that there are ways to drastically improve the way primary care is delivered for both patients and staff alike and you want to be a part of this; then we would love to meet you and tell you more about our plans.
Overview
We are currently seeking a friendly and organised individual to join our team as an experienced Medical Secretary. In this role, you will be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.
Duties
- Processing of information (electronic and hard copy) in a timely manner
- Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies
- Supporting the administration and receptionist teams with patient registration, booking appointments
- Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate staff members or departments
- Respond to patient queries and provide information about services, opening hours, and other relevant information
- Typing letters, reports and associated documentation as required
- Processing referrals using the electronic referral system (ERS)
- Scanning patient related documentation and attaching scanned documents to patient’s healthcare records
- Processing requests for information i.e., SAR, insurance/solicitor’s letters and DVLA forms
- Assist with general administrative tasks
- Adhere to practice policies and procedures, including those related to patient confidentiality and data protection
Essential criteria
- Proven experience as a medical secretary is essential for this role
- Excellent customer service skills and the ability to put the needs of patients first
- Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks efficiently
- Knowledge of medical terminology to accurately type out medical reports and other documents
- Flexibility to adapt to changing priorities and work in a fast-paced environment
Desirable criteria
- GCSEs in English and Maths
- Previous experience of working in a healthcare setting
- Strong IT skills (EMIS and Office)
Benefits
- 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
- Enhanced family leave
- Enhanced sick pay
Medical secretary - Stafford employer: Archvale
At Castlefields Surgery in Stafford, we pride ourselves on being a rapidly growing GP-led organisation dedicated to transforming primary care for both patients and staff. Our supportive work culture prioritises employee happiness and empowerment, offering generous benefits such as 27 days of annual leave plus bank holidays, enhanced family leave, and sick pay. Join us to be part of a team that values innovation and collaboration, ensuring you have the opportunity to grow professionally while making a meaningful impact in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Medical secretary - Stafford
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about openings at Castlefields Surgery. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on medical terminology and the specific duties of a Medical Secretary. We want you to feel confident discussing how your skills align with their mission to improve patient care.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed multiple tasks in previous roles, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our innovative team.
We think you need these skills to ace Medical secretary - Stafford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Medical Secretary role. Highlight your relevant experience, especially in healthcare settings, and showcase your organisational skills and attention to detail. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about improving patient care and how your skills align with our values. Keep it friendly and professional – we love a personal touch!
Showcase Your Customer Service Skills:Since this role involves a lot of interaction with patients and team members, make sure to highlight your customer service experience. Share examples of how you've put patients first and handled queries effectively – we value that here at StudySmarter!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Archvale
✨Know Your Stuff
Make sure you brush up on medical terminology and the specific duties of a medical secretary. Familiarise yourself with common administrative tasks and the software mentioned in the job description, like EMIS and Office. This will show that you're not just interested but also prepared.
✨Showcase Your Customer Service Skills
Since this role involves a lot of patient interaction, be ready to discuss your customer service experience. Think of examples where you've gone above and beyond for a patient or client. This will highlight your ability to put patients first, which is crucial for the role.
✨Demonstrate Organisational Skills
Prepare to talk about how you manage multiple tasks and prioritise effectively. You might want to share a specific instance where you successfully juggled various responsibilities in a fast-paced environment. This will help illustrate your strong organisational skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they implement data insights and technology in their practice, or what challenges they face in improving patient care. This shows your genuine interest in their mission and your eagerness to contribute.
