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- Tasks: Be the friendly face of our practice, managing appointments and providing top-notch customer service.
- Company: Join a rapidly growing GP-led organisation focused on improving patient care and staff happiness.
- Benefits: Enjoy 27 days annual leave plus bank holidays, with a supportive work environment.
- Why this job: Make a real difference in patient experiences while working in a dynamic healthcare setting.
- Qualifications: Previous receptionist experience and strong communication skills are essential.
- Other info: Flexible hours and opportunities for growth in a fast-paced environment.
The predicted salary is between 13 - 16 £ per hour.
Working hours: Tuesday 1pm-6.20pm, Wednesday & Thursday 7.45am-1pm and Friday 7.45am-6.30pm.
Location: Lamberhurst, Tunbridge Wells, TN3 8. Please ensure you are able to travel to this location. Public transport is limited in this area; you must be able to reliably commute.
About Us: We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system. We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation. Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment. If you believe that there are ways to drastically improve the way primary care is delivered for both patients and staff alike and you want to be a part of this; then we would love to meet you and tell you more about our plans.
Overview: We are currently seeking a friendly and organised individual to join our team as a GP Receptionist. In this role, you will be the first point of contact for patients and visitors, providing exceptional customer service and administrative support. The ideal candidate will possess excellent communication skills, attention to detail, and a compassionate manner, ensuring that patients feel welcome and supported throughout their interactions with our practice.
Duties:
- Greet patients and visitors as they arrive at the practice, ensuring a positive first impression.
- Manage patient appointments, including scheduling, rescheduling, and cancellations, using electronic booking systems.
- Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate staff members or departments.
- Respond to patient queries and provide information about services, opening hours, and other relevant information.
- Assist with general administrative tasks, such as photocopying, scanning, and filing documents.
- Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.
- Handle queries and process requests for prescription medications.
- Manage card payments for prescription medications.
Qualifications:
- Previous experience in the receptionist role.
- Excellent interpersonal skills, with the ability to communicate effectively and empathetically with patients and colleagues.
- Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks efficiently.
- Flexibility to adapt to changing priorities and work in a fast-paced environment.
- Previous experience working within GP practice.
- GCSEs in English and Maths.
Benefits:
- 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata).
Receptionist in Royal Tunbridge Wells employer: Archvale
Contact Detail:
Archvale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Royal Tunbridge Wells
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the organisation. Understand their mission and values, and think about how you can contribute to improving patient care. This will show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common receptionist interview questions by rehearsing your answers. Think about your previous experiences and how they relate to the skills needed for this role, like communication and organisation.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a role where you'll be the face of the practice. Choose professional attire that reflects the welcoming environment you want to create for patients.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our mission. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to tailor your application specifically for the GP Receptionist role. Highlight your relevant experience and skills, especially those that align with our focus on exceptional customer service and administrative support. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate attention to detail, so make sure there are no typos or errors in your submission!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about us and our values right there!
How to prepare for a job interview at Archvale
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a GP Receptionist. Familiarise yourself with the duties listed in the job description, such as managing appointments and handling patient queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As the first point of contact for patients, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. Practising common interview questions can also help you articulate your thoughts clearly and confidently.
✨Demonstrate Empathy and Compassion
In a healthcare setting, showing empathy is crucial. Think of instances where you've provided exceptional customer service or supported someone in need. Be ready to share these experiences during your interview to highlight your compassionate nature, which aligns with the organisation's mission.
✨Plan Your Journey
Since public transport is limited in the area, ensure you have a reliable plan for commuting to the practice. Mentioning your travel arrangements during the interview can reassure them of your commitment and reliability, which are essential traits for this role.
