At a Glance
- Tasks: Be the friendly face of our practice, managing appointments and providing top-notch customer service.
- Company: Join a rapidly growing GP-led organisation focused on improving patient care.
- Benefits: Enjoy 27 days annual leave, enhanced family leave, and sick pay.
- Other info: Flexible, fast-paced role with opportunities for personal growth.
- Why this job: Make a real difference in patient experiences while working in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
Job type: Permanent
Working hours: 37.5 hours Monday to Friday
Location: Westerhope Medical Centre, Newcastle Upon Tyne
Salary: £12.21 / h
About Us
We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system. We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation. Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment.
Overview
We are currently seeking a friendly and organised individual to join our team as a GP Receptionist. In this role, you will be the first point of contact for patients and visitors, providing exceptional customer service and administrative support. The ideal candidate will possess excellent communication skills, attention to detail, and a compassionate manner, ensuring that patients feel welcome and supported throughout their interactions with our practice.
Duties
- Greet patients and visitors as they arrive at the practice, ensuring a positive first impression.
- Manage patient appointments, including scheduling, rescheduling, and cancellations, using electronic booking systems.
- Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate staff members or departments.
- Respond to patient queries and provide information about services, opening hours, and other relevant information.
- Completion of triage documents for patients who are unable to do this themselves.
- Processing of prescription requests.
- Booking appointments at our PCN Hub sites using Systm1.
- Assist with general administrative tasks, such as photocopying, scanning, and filing documents.
- Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.
Essential criteria
- Previous experience in customer-facing roles such as retail, hospitality, or other service industries is essential.
- Excellent interpersonal skills, with the ability to communicate effectively and empathetically with patients and colleagues.
- Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks efficiently.
- Flexibility to adapt to changing priorities and work in a fast-paced environment.
- Strong IT skills.
Desirable criteria
- Previous experience working within GP practice.
- Previous experience in the reception role.
- GCSEs in English and Maths.
Benefits
- 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
- Enhanced family leave
- Enhanced sick pay
Receptionist- Westerhope in Newcastle upon Tyne employer: Archvale
Join our dynamic team at Westerhope Medical Centre, where we prioritise employee well-being and professional growth in a supportive environment. As a Receptionist, you will play a vital role in enhancing patient care while enjoying generous benefits such as 27 days of annual leave, enhanced family leave, and opportunities for career development. Our commitment to innovation and staff happiness makes us an exceptional employer in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist- Westerhope in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Westerhope Medical Centre. Understand their mission and values, and think about how you can contribute to their goals. This will show them you're genuinely interested and not just looking for any job.
✨Tip Number 2
Practice makes perfect! Prepare for common receptionist interview questions, like how you handle difficult patients or manage multiple tasks. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 3
Dress the part! First impressions matter, especially in a role where you'll be the face of the practice. Opt for smart, professional attire that reflects the welcoming environment of a medical centre.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist- Westerhope in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our mission. A friendly tone can go a long way in making a great first impression.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in customer-facing roles. We’re looking for someone who can connect with patients, so share examples of how you've provided excellent service in the past!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-organised information that showcases your skills and experience without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Archvale
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at a GP practice. Familiarise yourself with the specific duties mentioned in the job description, like managing appointments and handling patient queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As the first point of contact for patients, it's crucial to highlight your customer service experience. Prepare examples from previous roles where you provided exceptional service, especially in fast-paced environments. This will illustrate your ability to handle inquiries and create a welcoming atmosphere for patients.
✨Demonstrate Your Organisational Skills
Being organised is key for a receptionist. Think of specific instances where you've successfully managed multiple tasks or prioritised effectively. You might want to mention how you’ve handled scheduling conflicts or maintained accurate records in past jobs, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the technology they use, or how they measure patient satisfaction. This shows your enthusiasm for the role and helps you gauge if the workplace aligns with your values and expectations.
