At a Glance
- Tasks: Support patients by guiding them to the right healthcare professionals and manage reception duties.
- Company: Join a friendly surgery team dedicated to patient care in Farnborough.
- Benefits: Enjoy 27 days annual leave, NHS pension, and enhanced family leave.
- Other info: Flexible part-time hours with opportunities for professional development.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Experience in primary care and excellent communication skills are essential.
The predicted salary is between 12 - 12 € per hour.
Job type: Permanent
Working hours: Part time 25 hours per week. Tuesday - 08:30 - 13:30, Wednesday - 08:30 - 18:30 (to include a 1 hour unpaid lunch break), Thursday - 13:00 - 18:30, Friday - 08:30 - 14:00
Salary: £12.21 per hour
Location: Giffard Drive Surgery in Farnborough
Job role overview: To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice’s multidisciplinary team. The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
Duties include but are not limited to:
- Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
- Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately
- Process patient requests for appointments
- Process repeat prescription requests
- Initiate contact with and respond to requests from patients, team members and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients’ healthcare records as necessary
- Direct requests for information, e.g., SAR, insurance/solicitors’ letters and DVLA forms, to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and noticeboards
- Support all clinical staff with general tasks as requested
- Undertake all mandatory training and induction programmes
- Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
- Contribute to public health campaigns (e.g., flu clinics) through advice or direct care
Skills and experience:
Essential:
- Experience working in a primary care setting
- Excellent communication skills
- Clear & polite telephone manner
- Problem-solver with the ability to process information accurately and effectively, interpreting data as required
- Sensitive and empathetic in distressing situations
Desirable:
- Experience working as a care navigator
- Experience using EMIS
- Healthcare qualification (level 2) or working towards gaining equivalent level
Benefits:
- 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
- NHS Pension Scheme
- Enhanced family leave
- Enhanced sick pay
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such will be necessary for a submission for the Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator/ Receptionist in Farnborough employer: Archvale
At Giffard Drive Surgery in Farnborough, we pride ourselves on being an excellent employer that values our staff's contributions and well-being. With a supportive work culture, comprehensive benefits including 27 days of annual leave and an NHS Pension Scheme, and opportunities for professional growth through regular appraisals and training, we ensure our Care Navigators and Receptionists thrive in their roles while making a meaningful impact on patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator/ Receptionist in Farnborough
✨Tip Number 1
Get to know the practice! Research Giffard Drive Surgery and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will boost your confidence and help you articulate your experience in a way that aligns with the Care Navigator role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the practice and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Care Navigator/ Receptionist in Farnborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Care Navigator/Receptionist role. Highlight your experience in primary care settings and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with patients and team members, it's crucial to demonstrate your excellent communication skills. Use clear and polite language in your application to reflect the manner we expect in our practice.
Be a Problem Solver:We love candidates who can think on their feet! In your application, share examples of how you've effectively solved problems in previous roles. This will show us that you're ready to handle the challenges of being a Care Navigator.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Archvale
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Navigator/Receptionist role. Familiarise yourself with the key responsibilities like signposting patients and handling administrative tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is essential for this role, prepare examples of how you've effectively communicated in previous jobs. Think about times when you had to handle difficult situations or provide clear information to patients or colleagues. This will highlight your ability to maintain a polite and professional service.
✨Demonstrate Empathy and Problem-Solving
As a Care Navigator, you'll encounter patients in distressing situations. Be ready to discuss how you've shown sensitivity and empathy in past roles. Also, think of specific instances where you successfully solved problems or processed information accurately, as these skills are crucial for the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice, team dynamics, or public health campaigns they run. This not only shows your interest but also helps you gauge if the workplace is the right fit for you.
