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- Tasks: Support patients by directing them to the right healthcare professionals and assist with reception duties.
- Company: Join a dynamic GP-led organisation focused on improving patient care through innovation and teamwork.
- Benefits: Enjoy 27 days annual leave, NHS pension, enhanced family leave, and sick pay.
- Why this job: Be part of a mission to transform primary care while working in a supportive and empowering environment.
- Qualifications: Experience in primary care and excellent communication skills are essential; healthcare qualifications are a plus.
- Other info: This is a temporary role for one year, starting on 1st September 2025.
Job type: Temporary for 1 year
Start date: 1st September 2025
Working hours: 32 hours per week. Monday & Tuesday 8AM-3PM, Wednesday 10:30AM-6:30PM, Thursday 7:30AM-1PM & Friday 11:30AM-6PM.
Salary: £12.21 per hour
Location: Castlefields Surgery, Castle Way, Newport Road, Stafford ST16 1BS
About Us
We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system. We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation. Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment. If you believe that there are ways to drastically improve the way primary care is delivered for both patients and staff alike and you want to be a part of this; then we would love to meet you and tell you more about our plans.
Job role overview:
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice’s multidisciplinary team. The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
Duties include but are not limited to:
- Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
- Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately
- Process patient requests for appointments
- Process repeat prescription requests
- Initiate contact with and respond to requests from patients, team members and external agencies
- Enter read/SNOMED CT code data
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients’ healthcare records as necessary
- Direct requests for information, e.g., SAR, insurance/solicitors’ letters and DVLA forms, to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and noticeboards
- Support all clinical staff with general tasks as requested
- Undertake all mandatory training and induction programmes
- Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
- Contribute to public health campaigns (e.g., flu clinics) through advice or direct care
Skills and experience:
Essential:
- Experience working in a primary care setting
- Excellent communication skills
- Clear & polite telephone manner
- Problem-solver with the ability to process information accurately and effectively, interpreting data as required
- Sensitive and empathetic in distressing situations
Desirable:
- Experience working as a care navigator
- Experience using EMIS
- Healthcare qualification (level 2) or working towards gaining equivalent level
Benefits:
- 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
- NHS Pension Scheme
- Enhanced family leave
- Enhanced sick pay
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such will be necessary for a submission for the Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator employer: Archvale
Contact Detail:
Archvale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator
✨Tip Number 1
Familiarise yourself with the primary care system and the specific challenges it faces. Understanding the context in which the Care Navigator operates will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with professionals already working in primary care or similar roles. Engaging with current Care Navigators or administrative staff can provide insights into the role and may even lead to valuable referrals.
✨Tip Number 3
Showcase your communication skills by preparing for potential role-play scenarios. Being able to effectively communicate with patients and colleagues is crucial, so practice how you would handle various situations that may arise.
✨Tip Number 4
Research the specific technologies and systems used at Castlefields Surgery, such as EMIS. Familiarity with these tools can set you apart from other candidates and show your commitment to the role.
We think you need these skills to ace Care Navigator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Care Navigator position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in primary care settings. Emphasise your communication skills, problem-solving abilities, and any relevant qualifications or training you have completed.
Write a Strong Cover Letter: In your cover letter, express your passion for improving patient care and your understanding of the challenges faced in primary care. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a healthcare setting.
How to prepare for a job interview at Archvale
✨Understand the Role
Make sure you have a clear understanding of what a Care Navigator does. Familiarise yourself with the key responsibilities, such as signposting patients and supporting the clinical team. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is essential for this position, prepare examples from your past experiences where you've effectively communicated with patients or team members. Highlight your clear and polite telephone manner, as this will be crucial in the role.
✨Demonstrate Empathy and Problem-Solving
Be ready to discuss situations where you've had to show sensitivity and empathy, especially in distressing circumstances. Employers are looking for candidates who can handle challenging situations with care and professionalism.
✨Familiarise Yourself with EMIS
If you have experience using EMIS or similar healthcare systems, be sure to mention it. If not, do a bit of research on how these systems work, as this knowledge could set you apart from other candidates.
