Working hours: 27.5 hours per week 5.5 hours per day 5 days a week
Location: Westwood Road Surgery in Reading
About Us
We are a rapidly growing GP-led organisation with a mission to ensure that all patients have
access to comprehensive, coordinated and continuous care within a sustainable primary care
system.
We appreciate that our whole primary care system is struggling, which is causing a negative
effect on patient care and staff happiness. We believe that we can turn this around by
reimagining how primary care is delivered from the ground up by placing a focus on data
insights, technology and clinical innovation.
Ultimately, we want to improve patient access, patient experience and health outcomes to
significantly increase the quality of care for our patients. However, we can only build the best
primary care service there is if our colleagues are happy, empowered and supported within an
excellent working environment.
If you believe that there are ways to drastically improve the way primary care is delivered for
both patients and staff alike and you want to be a part of this; then we would love to meet you
and tell you more about our plans.
Overview
We are currently seeking a friendly and organised individual to join our team as a GP
Receptionist. In this role, you will be the first point of contact for patients and visitors, providing
exceptional customer service and administrative support. The ideal candidate will possess
excellent communication skills, attention to detail, and a compassionate manner, ensuring that
patients feel welcome and supported throughout their interactions with our practice.
Duties
- Greet patients and visitors as they arrive at the practice, ensuring a positive first impression.
- Manage patient appointments, including scheduling, rescheduling, and cancellations, using electronic booking systems.
- Answer incoming telephone calls promptly and courteously, directing inquiries to the
- Respond to patient queries and provide information about services, opening hours, and other relevant information.
- Completion of triage documents for patients who are unable to do this themselves
- Processing of prescription requests
- Booking appointments at our PCN Hub sites using Systm1
- Assist with general administrative tasks, such as photocopying, scanning, and filing documents.
- Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.
- Previous experience in customer-facing roles such as retail, hospitality, or other service
- Excellent interpersonal skills, with the ability to communicate effectively and empathetic with patients and colleagues.
- Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks efficiently.
- Flexibility to adapt to changing priorities and work in a fast-paced environment.
- Previous experience working within GP practice.
- Previous experience in the reception role.
- GCSEs in English and Maths
- 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
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Receptionist in Reading employer: Archvale Limited
Archvale Limited is an excellent employer, offering a supportive work environment at Westerhope Medical Centre in Newcastle. With flexible hours and a commitment to employee development through our patient-centred care initiative, we prioritise both your professional growth and well-being, making it a rewarding place to work.
