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For Companies At a Glance
- Tasks: Investigate and prevent gas and electricity theft while ensuring customer safety.
- Company: Join M Group Energy, a leader in UK energy services focused on innovation and sustainability.
- Benefits: Enjoy competitive salaries, flexible working options, and a range of employee perks.
- Why this job: Be part of a friendly team that values growth, integrity, and customer service excellence.
- Qualifications: A valid UK driving licence and strong customer service skills are essential; training provided.
- Other info: Opportunities for career progression and upskilling to become a qualified dual fuel engineer.
The predicted salary is between 22000 - 30000 £ per year.
About The Role
M Group Energy is enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, where you will join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters.
As a Revenue Protection Officer, you will investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You will be responsible for ensuring installations are made safe and will work with the supplier to agree on further actions. You will collect evidence and provide information to the client to decide next steps. You will also be involved in debt recovery work, which may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
Do you take pride in your customer service skills? As a Revenue Protection Officer, you will demonstrate professionalism and integrity, remaining calm and professional in challenging situations. Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential; all you need is a positive, proactive, and solution-oriented mindset. You will also be upskilled by the company to become a qualified dual fuel engineer, receiving full training on revenue protection and conflict management.
What you’ll bring:
- Valid UK driving licence - you must have a full UK licence and have less than 6 points.
- Strong customer service background with the ability to remain calm and professional in challenging situations.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, including:
- Salary: Non-technical £26,984 per annum; Single fuel - £38,453 per annum for full-time roles (if based within the M25); Single fuel (3 phase/CT) £40,492 per annum for full-time roles (if based within the M25).
- Upon full qualification at the dual fuel level, salary will increase to £44,126 (if inside the M25).
- Dual Fuel - £44,126 plus £2k attendance and safety bonus per annum for full-time roles (if based inside the M25).
- Matched or contributory pension scheme.
- Online GP service, 24 hours a day, 365 days a year.
- Employee assistance programme.
- My Rewards portal, access to thousands of retail discounts.
- Life assurance.
- Cycle to work, salary finance and give as you earn schemes.
- Enhanced maternity, paternity leave and adoption leave.
- Reward and recognition scheme.
- Company van/vehicle and fuel card for business use.
- Private health care and health care cash plan.
- Discretionary bonus scheme.
- 22 days annual leave plus bank holidays.
- Recommend a friend - get rewarded for introducing people to us!
- Standby / Overtime / Call out.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Revenue Protection Officer in Bromley employer: Archive
Contact Detail:
Archive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Officer in Bromley
✨Tip Number 1
Familiarise yourself with the energy sector, particularly around metering services and revenue protection. Understanding the basics of how gas and electricity theft is detected and prevented will give you a solid foundation to discuss during interviews.
✨Tip Number 2
Highlight your customer service experience in your conversations. Since this role requires strong interpersonal skills, be ready to share examples of how you've handled challenging situations while maintaining professionalism.
✨Tip Number 3
Prepare for potential conflict management scenarios. Think about past experiences where you successfully resolved conflicts or difficult situations, as this will demonstrate your ability to remain calm under pressure.
✨Tip Number 4
Show enthusiasm for career progression and upskilling opportunities. Express your willingness to learn and adapt, especially regarding the dual fuel engineer training, as this aligns with the company's commitment to employee development.
We think you need these skills to ace Revenue Protection Officer in Bromley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and conflict management. Use specific examples that demonstrate your ability to remain calm in challenging situations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role of Revenue Protection Officer. Mention your proactive mindset and willingness to learn, as well as any relevant skills or experiences that align with the job description.
Highlight Relevant Skills: Emphasise skills that are crucial for this role, such as investigation techniques, evidence collection, and customer interaction. Make sure to mention your valid UK driving licence and any other qualifications that may be beneficial.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Archive
✨Showcase Your Customer Service Skills
As a Revenue Protection Officer, you'll need to demonstrate strong customer service abilities. Prepare examples of how you've handled challenging situations in the past, showcasing your professionalism and calmness under pressure.
✨Understand the Role's Responsibilities
Familiarise yourself with the key duties of the position, such as investigating gas and electricity theft and managing meter installations. Being knowledgeable about these tasks will show your genuine interest in the role and help you answer questions more effectively.
✨Highlight Your Problem-Solving Mindset
The company values a proactive and solution-oriented approach. Be ready to discuss instances where you've successfully resolved issues or conflicts, demonstrating your ability to think on your feet and find effective solutions.
✨Prepare for Conflict Management Scenarios
Since previous experience in conflict management is beneficial, consider preparing for potential scenarios you might face in the role. Think about how you would handle difficult conversations or confrontations, and be ready to share your strategies during the interview.
