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- Tasks: Deliver excellent customer service and communicate effectively with residents during construction projects.
- Company: Join AD Construction Group, a respected refurbishment contractor since 1944.
- Benefits: Enjoy a competitive salary, company car, and generous holiday package.
- Other info: Work-life balance with weekdays only and opportunities for progression.
- Why this job: Make a real difference in the community while growing your career in a supportive environment.
- Qualifications: Strong communication skills and face-to-face customer service experience required.
The predicted salary is between 24000 - 30000 £ per year.
Are you a great communicator who can deliver excellent customer service? Why not bring your customer experience over to the construction industry and grow your career with us?
Since 1944, AD Construction Group has established itself as a well-regarded refurbishment contractor, providing building maintenance services within the public sector, predominantly to local authority housing associations. We carry out a complete range of decorating, building, and repair work across London, Kent, and Southeast England.
At AD Construction, we treasure our hardworking and loyal staff, which is why we encourage progression and internal recruitment through our AD pathways program. With work hours confined to weekdays and designated time off for bank holidays and Christmas, AD promotes a healthy work-life balance.
We are looking for a Customer Support Representative to join one of our busy project teams working in and around Ashford, Sittingbourne, Faversham, Isle of Sheppey, Horsham, Redhill and sometimes Brighton.
The Customer Support Representative (CSR) plays a crucial role in facilitating effective communication with residents of diverse backgrounds during construction projects. As the job demands proactive engagement with numerous properties, candidates must possess a valid driver's license and be comfortable with extensive driving throughout the day.
Main Duties:
- Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues
- Dealing with residents' complaints and issues, either via email, phone, or visits to their home
- Collecting KPIs upon work completion, and logging the results
- Arranging appointments for workers and subcontractors where necessary
- Building good relationships with the residents
Requirements:
- Driving license is essential
- Strong face-to-face customer service experience
- Good communicator, both oral and written
- Flexible to accommodate the needs of the residents
- Excellent time keeping and organisational skills
- Basic IT knowledge
Package:
- Salary: £24,000 to £30,000 per annum, based on experience.
- Hours: Monday to Friday, 8am to 5pm (1hr for lunch)
- Holidays: 21 days of holiday + bank holidays + birthday day off. Christmas closure.
- Company car (tracked) and fuel card for business use.
- Company branded uniform, PPE, Work Phone, iPad.
Additional Information:
- DBS check will be carried out on your behalf at the company's expense
- As part of the interview process you will be required to complete an aptitude test
- Nine-month probationary period
- Eligible to work in the UK
- All applications are assessed in line with Equal Opportunities Regulations and Data Protection Regulations.
Please note that due to the high volume of applications we receive, we are unable to provide individual feedback to all applicants. We appreciate your interest in joining our team and thank you for taking the time to apply.
Customer Support Representative (AD283) in Sidcup employer: ARCHITECTURAL DECORATORS LTD
Contact Detail:
ARCHITECTURAL DECORATORS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative (AD283) in Sidcup
✨Tip Number 1
Get to know the company! Research AD Construction Group and understand their values, projects, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role is all about delivering excellent customer service, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with potential scenarios you might face.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your enthusiasm for the role and the company. Ask about the AD pathways program and how you can grow within the organisation – it shows you're thinking long-term!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and reinforces your interest in the position.
We think you need these skills to ace Customer Support Representative (AD283) in Sidcup
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about great communication, make sure your application reflects that! Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service.
Tailor Your Application: Take a moment to read through the job description and align your skills with what they’re looking for. Highlight your face-to-face customer service experience and any relevant IT knowledge to make your application stand out.
Be Professional Yet Approachable: While we want you to be professional in your application, don’t forget to let your personality shine through! A friendly tone can go a long way in showing that you’d be a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at ARCHITECTURAL DECORATORS LTD
✨Know the Company Inside Out
Before your interview, take some time to research AD Construction Group. Understand their values, services, and the communities they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Support Representative, communication is key. Prepare examples of how you've successfully handled customer complaints or resolved issues in the past. Be ready to demonstrate your ability to communicate clearly and empathetically, both verbally and in writing.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in this role, such as dealing with difficult residents or managing delays in construction work, and prepare your responses accordingly.
✨Highlight Your Organisational Skills
The role requires excellent timekeeping and organisational skills. Be prepared to discuss how you manage your time effectively, especially when juggling multiple tasks like arranging appointments and logging KPIs. Use specific examples to illustrate your abilities.