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- Tasks: Deliver excellent customer service and communicate effectively with residents during construction projects.
- Company: Join AD Construction, a respected refurbishment contractor since 1944.
- Benefits: Competitive salary, company car, generous holiday allowance, and a healthy work-life balance.
- Other info: Enjoy weekdays only, with opportunities for progression through our AD pathways program.
- Why this job: Make a real difference in the community while growing your career in a supportive environment.
- Qualifications: Strong communication skills, customer service experience, and a valid driver's license required.
The predicted salary is between 24000 - 30000 £ per year.
Are you a great communicator who can deliver excellent customer service? Why not bring your customer experience over to the construction industry and grow your career with us?
Since 1944, AD Construction Group has established itself as a well-regarded refurbishment contractor, providing building maintenance services within the public sector, predominantly to local authority housing associations. We carry out a complete range of decorating, building, and repair work across London, Kent, and Southeast England.
At AD Construction, we treasure our hardworking and loyal staff, which is why we encourage progression and internal recruitment through our AD pathways program. With work hours confined to weekdays and designated time off for bank holidays and Christmas, AD promotes a healthy work-life balance.
We are looking for a Customer Support Representative to join one of our busy project teams working in and around Ashford, Sittingbourne, Faversham, Isle of Sheppey, Horsham, Redhill and sometimes Brighton.
The Customer Support Representative (CSR) plays a crucial role in facilitating effective communication with residents of diverse backgrounds during construction projects. As the job demands proactive engagement with numerous properties, candidates must possess a valid driver's license and be comfortable with extensive driving throughout the day.
Main Duties:
- Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues
- Dealing with residents' complaints and issues, either via email, phone, or visits to their home
- Collecting KPIs upon work completion, and logging the results
- Arranging appointments for workers and subcontractors where necessary
- Building good relationships with the residents
Requirements:
- Driving license is essential
- Strong face-to-face customer service experience
- Good communicator, both oral and written
- Flexible to accommodate the needs of the residents
- Excellent time keeping and organisational skills
- Basic IT knowledge
Package:
- Salary: £24,000 to £30,000 per annum, based on experience.
- Hours: Monday to Friday, 8am to 5pm (1hr for lunch)
- Holidays: 21 days of holiday + bank holidays + birthday day off. Christmas closure.
- Company car (tracked) and fuel card for business use.
- Company branded uniform, PPE, Work Phone, iPad.
Additional Information:
- DBS check will be carried out on your behalf at the company's expense
- As part of the interview process you will be required to complete an aptitude test
- Nine-month probationary period
- Eligible to work in the UK
- All applications are assessed in line with Equal Opportunities Regulations and Data Protection Regulations.
Please note that due to the high volume of applications we receive, we are unable to provide individual feedback to all applicants. We appreciate your interest in joining our team and thank you for taking the time to apply.
Customer Support Representative (AD283) in London employer: ARCHITECTURAL DECORATORS LTD
Contact Detail:
ARCHITECTURAL DECORATORS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative (AD283) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on AD Construction. Understand their values, projects, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Representative, you'll need to be a pro at talking to people. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows initiative and enthusiasm, which are key traits we look for in our team members.
We think you need these skills to ace Customer Support Representative (AD283) in London
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about great communication, make sure your application highlights your ability to connect with people. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully handled customer interactions in the past.
Tailor Your Application: Take a moment to customise your application for the Customer Support Representative role. Mention specific experiences that relate to the construction industry or customer service, and show us why you're the perfect fit for our team at AD Construction.
Be Organised and Professional: Keep your application neat and well-structured. A tidy layout and error-free writing will reflect your organisational skills, which are key for this role. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ARCHITECTURAL DECORATORS LTD
✨Know the Company Inside Out
Before your interview, take some time to research AD Construction Group. Understand their values, projects, and the communities they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Support Representative, communication is key. Prepare examples of how you've successfully handled customer complaints or resolved issues in the past. Be ready to demonstrate your ability to communicate clearly and empathetically, both verbally and in writing.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in this role, such as dealing with difficult residents or managing delays in construction work, and prepare your responses accordingly.
✨Highlight Your Organisational Skills
The role requires excellent timekeeping and organisational skills. Be prepared to discuss how you manage your time effectively, prioritise tasks, and keep track of multiple appointments. Providing specific examples from your previous experience will make your case stronger.