At a Glance
- Tasks: Engage with residents, resolve issues, and ensure smooth communication during construction projects.
- Company: Join AD Construction, a respected refurbishment contractor since 1944.
- Benefits: Competitive salary, company car, generous holiday, and a healthy work-life balance.
- Other info: Enjoy weekdays only, with Christmas closure and opportunities for progression.
- Why this job: Make a difference in the community while growing your career in a supportive environment.
- Qualifications: Strong customer service skills, valid driver's license, and good communication abilities.
The predicted salary is between 24000 - 30000 € per year.
Are you a great communicator who can deliver excellent customer service? Why not bring your customer experience over to the construction industry and grow your career with us?
About Us
Since 1944, AD Construction Group has established itself as a well-regarded refurbishment contractor, providing building maintenance services within the public sector, predominantly to local authority housing associations. We carry out a complete range of decorating, building, and repair work across London, Kent, and Southeast England. At AD Construction, we treasure our hardworking and loyal staff, which is why we encourage progression and internal recruitment through our AD pathways program. With work hours confined to weekdays and designated time off for bank holidays and Christmas, AD promotes a healthy work-life balance.
The Role
The Customer Support Representative (CSR) plays a crucial role in facilitating effective communication with residents of diverse backgrounds during construction projects. As the job demands proactive engagement with numerous properties, candidates must possess a valid driver's license and be comfortable with extensive driving throughout the day.
Main Duties
- Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues
- Dealing with residents' complaints and issues, either via email, phone, or visits to their home
- Collecting KPIs upon work completion, and logging the results
- Arranging appointments for workers and subcontractors where necessary
- Building good relationships with the residents
Requirements
- Driving license is essential
- Strong face-to-face customer service experience
- Good communicator, both oral and written
- Flexible to accommodate the needs of the residents
- Excellent time keeping and organisational skills
- Basic IT knowledge
Package
- Salary: £24,000 to £30,000 per annum, based on experience.
- Hours: Monday to Friday, 8am to 5pm (1hr for lunch)
- Holidays: 21 days of holiday + bank holidays + birthday day off. Christmas closure.
- Company car (tracked) and fuel card for business use.
- Company branded uniform, PPE, Work Phone, iPad.
Additional Information
- DBS check will be carried out on your behalf at the company's expense
- As part of the interview process you will be required to complete an aptitude test
- Nine-month probationary period
- Eligible to work in the UK
- All applications are assessed in line with Equal Opportunities Regulations and Data Protection Regulations.
Please note that due to the high volume of applications we receive, we are unable to provide individual feedback to all applicants. We appreciate your interest in joining our team and thank you for taking the time to apply.
Customer Support Representative (AD283) employer: ARCHITECTURAL DECORATORS LTD
AD Construction Group is an exceptional employer that values its dedicated staff and fosters a supportive work environment. With a strong emphasis on employee growth through our AD pathways program, we offer a healthy work-life balance with weekday hours and generous holiday allowances, including a day off for your birthday. Join us in making a meaningful impact in the construction industry while enjoying the benefits of a company that truly cares about its people.
Contact Detail:
ARCHITECTURAL DECORATORS LTD Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative (AD283)
✨Tip Number 1
Get to know the company! Research AD Construction Group and understand their values, projects, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role is all about delivering excellent customer service, make sure you can articulate your thoughts clearly. Role-play common scenarios you might face as a CSR to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company and the role. They might share tips that could give you an edge in the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining AD Construction Group and ready to take the next step in your career.
We think you need these skills to ace Customer Support Representative (AD283)
Some tips for your application 🫡
Show Off Your Communication Skills:Since we're all about great communication, make sure your application highlights your ability to connect with people. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully handled customer interactions in the past.
Tailor Your Application:Take a moment to customise your application for the Customer Support Representative role. Mention specific experiences that relate to the construction industry or customer service, and show us why you're the perfect fit for our team at AD Construction.
Be Organised and Professional:We love a well-structured application! Keep your CV and cover letter neat and organised. Make sure to proofread for any typos or errors, as this reflects your attention to detail—an essential skill for the role.
Apply Through Our Website:To make things easier for both of us, please apply through our website. This way, we can ensure your application gets to the right place quickly, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at ARCHITECTURAL DECORATORS LTD
✨Know the Company Inside Out
Before your interview, take some time to research AD Construction Group. Understand their values, services, and the communities they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Support Representative, communication is key. Prepare examples of how you've successfully handled customer complaints or resolved issues in the past. Practise articulating these experiences clearly, as this will demonstrate your ability to engage with residents effectively.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential challenges you might encounter in the role, such as dealing with difficult residents or managing delays in construction work. Prepare your responses to showcase your problem-solving skills and adaptability.
✨Highlight Your Organisational Skills
The role requires excellent timekeeping and organisational skills. Be prepared to discuss how you manage your time and prioritise tasks, especially when juggling multiple appointments or issues. Providing specific examples will help illustrate your capabilities in this area.
