At a Glance
- Tasks: Investigate complaints about architects and produce detailed case assessments.
- Company: Join the Architects Registration Board, the UK's regulator for architects.
- Benefits: Enjoy flexible working, 27 days holiday, and a comprehensive benefits package.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact on public safety and uphold architectural standards.
- Qualifications: Strong analytical skills and clear written communication are essential.
The predicted salary is between 33440 - 42845 £ per year.
The Architects Registration Board (ARB) is the UK regulator for architects. Our role is set out by Parliament in legislation, and we work to keep the public safe by maintaining a Register of Architects. To be entered and retained on the Register an individual must have qualifications that prove their knowledge and skills and commit to uphold the Architects Code and to maintain and develop their knowledge and skills throughout their career. We want a world in which the built environment inspires those who live and work in it, reflects the needs of society so that people are safe and can live well, and helps to tackle the fundamental challenges our planet faces.
The Team: The Professional Standards team is responsible for upholding the standards expected of architects in the UK. The team manages complaints about architects and oversees investigations and disciplinary processes where concerns are raised about professional conduct or competence. Their work helps maintain public confidence in the profession and ensures that architects meet the standards required by the Architects Code.
The Role: The Investigations Officer plays a key role investigating complaints about architects and producing high-quality written case assessments and recommendations for the Case Examiners. Working proactively and independently, the postholder will manage a caseload of varying complexity, gather and analyse evidence, and apply ARB’s statutory framework to advise on appropriate regulatory outcomes. The role requires strong analytical judgement, clear written communication, and effective case management to ensure fair, proportionate, and timely resolution of complaints.
To find out more about the role, please review the job description and person specification on the right-hand side of the application page.
The closing date: 10th June 2026
Interview date: w/c 15th June 2026
Interview Location: MS Teams
We will contact you once short-listing has been completed to advise you of the outcome of your application. To make your application, you will need to submit the following documents:
- CV
- A completed application form
The benefits of working at ARB include:
- A flexible working policy
- There is an entitlement of 27 days holiday per year plus UK recognised Bank Holiday.
- A bank holiday swap policy
- There are subsequent increases to entitlement to annual holiday according to length of service.
- A pension scheme with an employer contribution from 8% to 14%, depending on your own contribution
- A health cash plan and health insurance and a comprehensive benefits package
- An annual pay performance framework that supports pay and career development
Here at ARB, we are a small and diverse workforce. We want to create a genuinely inclusive workplace, where we embrace the differences of all our colleagues and celebrate diversity. We love to see applications from underrepresented groups and welcome applications from individuals, regardless of their background.
Investigations Officer employer: ARCHITECTS REGISTRATION BOARD
The Architects Registration Board (ARB) is an exceptional employer, offering a supportive and inclusive work environment in the heart of London. With a strong commitment to employee development, ARB provides flexible working arrangements, generous holiday entitlements, and a comprehensive benefits package, ensuring that staff can thrive both personally and professionally. Join us in making a meaningful impact on the built environment while enjoying a culture that values diversity and collaboration.
Contact Details:
ARCHITECTS REGISTRATION BOARD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Investigations Officer
✨Tip Number 1
Get to know the Architects Registration Board (ARB) inside out. Familiarise yourself with their mission, values, and the specifics of the Investigations Officer role. This will help you tailor your approach during interviews and show that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Practice your case management skills! Think about how you would handle various scenarios related to complaints and investigations. Prepare examples from your past experiences that demonstrate your analytical judgement and communication skills, as these will be key in the interview.
✨Tip Number 3
Network with professionals in the field. Reach out to current or former ARB employees on platforms like LinkedIn. They can provide insights into the work culture and expectations, plus it shows your proactive attitude towards landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, keep an eye on the closing date and prepare for the interview by reviewing common questions related to regulatory outcomes and professional conduct.
We think you need these skills to ace Investigations Officer
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you really understand what the Investigations Officer role is all about. Dive into the job description and person specification to get a feel for what ARB is looking for. This will help you tailor your application to show how you fit the bill!
Craft Your CV:Your CV is your first impression, so make it count! Highlight relevant experience and skills that align with the role. Don’t forget to showcase your analytical judgement and written communication skills, as these are key for the Investigations Officer position.
Application Form Matters:When filling out the application form, be thorough and honest. Use clear language and provide specific examples of your past experiences that demonstrate your ability to manage cases and resolve complaints effectively. Remember, clarity is key!
Submit Through Our Website:We encourage you to apply through our website for a smooth application process. It’s straightforward and ensures your application gets to the right place. Plus, you’ll be able to keep track of your application status easily!
How to prepare for a job interview at ARCHITECTS REGISTRATION BOARD
✨Know the Architects Code Inside Out
Make sure you’re familiar with the Architects Code and how it applies to the role of an Investigations Officer. Understanding the standards expected of architects will help you demonstrate your analytical judgement and ability to apply the statutory framework during the interview.
✨Prepare for Case Scenarios
Think about potential case scenarios you might encounter in this role. Prepare to discuss how you would gather evidence, analyse it, and make recommendations. This will show your proactive approach and independent thinking, which are key for managing a caseload effectively.
✨Showcase Your Communication Skills
Since the role requires clear written communication, be ready to provide examples of your writing skills. You might even want to prepare a brief written assessment on a hypothetical case to showcase your ability to produce high-quality case assessments.
✨Emphasise Your Commitment to Diversity
ARB values diversity and inclusivity, so be prepared to discuss how you can contribute to creating an inclusive workplace. Share any experiences or initiatives you've been involved in that promote diversity, as this aligns with their mission and values.
