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- Tasks: Supervise front of house operations and deliver exceptional customer service.
- Company: Archie's, a vibrant and edgy dining experience in Birmingham.
- Benefits: Free meals, 30% discount, top-notch training, and flexible pay options.
- Why this job: Join a fun team and develop your leadership skills in a lively environment.
- Qualifications: Experience in a supervisory role and strong communication skills.
- Other info: Great opportunity for career progression and personal development.
The predicted salary is between 12 - 16 £ per hour.
Location: Birmingham City Centre
Pay: £12.80 per hour
Shift: Minimum 30 hours per week, including late evenings and weekends.
Job Summary
We are on the lookout for superstar managers of the future to join our growing business. The Front of House Supervisor will deliver the most unique and exciting menu whilst striving to provide the best quality service to all our loyal fans and customers. As part of Archie’s Front of House Leadership team you will work in a truly vibrant, edgy and cool place to dine and hang out.
Responsibilities
- Supervise front of house operations within a fast‑paced environment to deliver the highest standards in site cleanliness and Health & Safety.
- Control operational costs and wastage.
- Ensure that store targets are met and compliance with sanitation and safety regulations are championed.
- Uphold the Archies brand and suggest ways that we can improve.
- Implement our policies and processes on a day‑to‑day basis such as staff hygiene and uniform.
- Maintain a can‑do attitude, a sharp eye for detail and ownership of your role.
- Motivate, mentor, develop and lead others, providing feedback and guidance where needed.
- Listen to and resolve any customer queries in a calm and professional manner.
- Deliver the perfect Archies experience to every customer, ensuring everyone is greeted with a smile.
- Drive upselling and actively encourage the team to attend tables to carry out check‑backs and maintain cleanliness.
- Show enthusiasm to be a people person and take pride in your role to get the job done.
Requirements
- Previous experience as a front of house Team Leader or Supervisor in a QSR or branded restaurant environment.
- Strong communication skills in verbal and written English.
- Demonstrate excellent time‑keeping, reliability and be flexible to work across 7 days to meet the needs of the business.
- The ability to pick up new skills quickly and become a future leader.
- A can‑do attitude, a sharp eye for detail and pride in your work.
- Enthusiasm for getting the job done.
Benefits
- A free meal on every shift +30% discount in all Archies sites for you and your guests.
- Top‑notch training and support to ensure progression is in your grasp.
- Employee referral scheme.
- Wagestream – the financial wellbeing app with simple‑to‑use, flexible benefits built around your pay, with discounts for your shopping on over 100 brands.
Additional Information
You will be required to undergo a DBS which will be processed at the offer stage.
Front of House Supervisor in Birmingham employer: Archie's
Contact Detail:
Archie's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor in Birmingham
✨Tip Number 1
Get to know the company culture before your interview. Check out Archie's social media and website to see what they're all about. This will help you connect with the vibe during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Front of House Supervisor, you'll be leading a team and interacting with customers. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the team. Think about what it’s like to work at Archie's and how you can contribute to their success.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities at Archie's.
We think you need these skills to ace Front of House Supervisor in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of flair into your cover letter. Remember, we’re looking for someone who fits into our vibrant and edgy culture.
Tailor Your Application: Make sure to tailor your CV and cover letter to the Front of House Supervisor role. Highlight your previous experience in similar environments and how it aligns with what we do at Archie’s. Specific examples will help us see why you’re the perfect fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Archie's
✨Know the Menu Inside Out
Make sure you’re familiar with Archie’s unique and exciting menu. Being able to discuss specific dishes and suggest pairings will show your passion for the role and impress the interviewers.
✨Demonstrate Your Leadership Skills
Prepare examples of how you've motivated and mentored team members in previous roles. Highlighting your ability to lead in a fast-paced environment will resonate well with the hiring team.
✨Showcase Your Customer Service Skills
Be ready to discuss how you’ve handled customer queries or complaints in the past. Emphasising your calm and professional approach will demonstrate that you can deliver the perfect Archie’s experience.
✨Emphasise Your Attention to Detail
Talk about how you ensure cleanliness and compliance with health and safety regulations in your previous roles. This will show that you take pride in your work and understand the importance of maintaining high standards.
