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- Tasks: Support residents with tenancy issues and build strong relationships in the community.
- Company: Arches Housing is a community-focused Housing Association dedicated to affordable homes in Sheffield and Rotherham.
- Benefits: Enjoy a flexible work environment and be part of a Gold Investors in People organization.
- Why this job: Make a real impact in people's lives while working in a supportive and vibrant culture.
- Qualifications: Experience in social housing and strong customer service skills are essential.
- Other info: This is a fixed-term role for 4 months, starting April 2025.
The predicted salary is between 22800 - 34200 £ per year.
PLEASE DO NOT APPLY THROUGH LINKEDIN AS YOUR APPLICATION WILL NOT BE ACCEPTED. PLEASE READ THE SECTION \’HOW TO APPLY\’ ON HOW TO SUBMIT AN APPLICATION.
Arches Housing is a community-based Housing Association providing more than 1,400 affordable homes in Sheffield and Rotherham.
We were formed in 1975 to make old houses into quality homes and to stop the rich and diverse communities of North Sheffield being displaced and broken up. Although we have grown and now serve communities across Sheffield, Rotherham and Chesterfield, we are very proud to still be based in the heart of the community our founders cared about so deeply.
Our culture is unique. We are Investors in People Gold, and according to our latest staff survey, 100% of respondents thought Arches was a great place to work! We take accessibility seriously, and have an agile and flexible way of working and thinking that means we focus on outcomes for residents, and not bums on seats!
Following a refocus of our Operations department we are excited to complete the team so that we can take that next step forward to even better services for our residents.
Role: Assistant Housing Officer (Maternity Cover)
Location: Burngreave, Sheffield
Hours: 35 (full time)
Term: Fixed-term for 4 months from 1st April 2025
Salary: £28,500
People thrive when they have a safe, secure home where they can set down roots. It’s a fundamental need that we all share. This role all about building strong relationships with our residents, providing clear advice and support on how to ensure a long and happy time in their home. From a new tenancy beginning, to resolving neighbour disputes and low-level anti-social behaviour, advising on keeping gardens clean, tidy and safe, and on avoiding rent arrears – the Assistant Housing Officers is there to help. They also work closely with our Housing Officers if things should need more complex solutions or support. This is a brand-new role and so you’ll have the chance to influence how it evolves in response to the needs of our residents over time.
About You
You’ll be true people person, dedicated to making sure every interaction with our residents counts and they enjoy a high-quality experience of us. With strong IT and verbal communication skills, and by being highly organised you’ll be an excellent team member. You’ll also have a good appreciation and understanding the diverse needs of our residents, helping you to find the right solutions to make things happen.
As this is a fixed-term role, it’s essential that you have lived or working experience of social housing, and are highly skilled in customer service, IT and Microsoft apps, and are an excellent communicator, working well with others and able to manage your own workload.
For an informal chat about the role please contact our Neighbourhood Manager Michael O’Keefe on: 0114 228 8100.
Key Dates and information
Closing Date: 3rd February – 12 noon.
Interview Date: 13th February
Interview format: Traditional panel interview at our offices in Sheffield.
Want to know more?
For more about us, these roles, and our employee benefits please visit our Career pages on our website at: https://www.archeshousing.org.uk/careers/
How to Apply
You’ll need to complete an Application and return to us here: recruitment@archeshousing.org.uk
Please use the link to the website below to access the application form:
Assistant Housing Officer (Maternity Cover) | Arches Housing
We’ll then send you our Application Registration and Equality Monitoring form so that your application can be considered. We keep this separate from our Application Forms to ensure that there is no bias, and our recruitment process is fair.
How we Shortlist
We ensure a fair process of selection based solely on merit, looking at your experience, qualifications (where required), and what you tell us about your skills in the Personal Statement.
Only candidates who demonstrate having the Essential criteria within the Person Specification of the Job Description will be considered for shortlisting, so please pay close attention to this when completing your personal statement and application. For help please go to our How we Recruit page and check out the Advice for Applicants and Job Hunters button.
Thank you for your interest. Please look out for future vacancies at https://www.archeshousing.org.uk/careers/
Arches Housing Ltd | Assistant Housing Officer (Maternity Cover) employer: Arches Housing Ltd
Contact Detail:
Arches Housing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arches Housing Ltd | Assistant Housing Officer (Maternity Cover)
✨Tip Number 1
Familiarize yourself with the community and the specific needs of residents in Sheffield and Rotherham. Understanding local issues will help you build strong relationships and provide relevant support.
✨Tip Number 2
Highlight your experience in social housing during the interview. Be prepared to discuss specific situations where you've successfully resolved tenant issues or improved customer service.
✨Tip Number 3
Demonstrate your IT skills by being familiar with Microsoft applications. You might be asked to showcase how you can use these tools to manage workloads and communicate effectively.
✨Tip Number 4
Prepare for the panel interview by practicing common questions related to customer service and conflict resolution. Show that you are a true people person who values high-quality interactions with residents.
We think you need these skills to ace Arches Housing Ltd | Assistant Housing Officer (Maternity Cover)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant Housing Officer position. Make sure you can demonstrate how your experience aligns with their needs.
Craft Your Personal Statement: Focus on your skills and experiences that meet the essential criteria outlined in the job description. Use specific examples to illustrate your customer service skills, IT proficiency, and ability to work with diverse communities.
Follow Application Instructions: Ensure you complete the application form provided on their website and send it to the specified email address. Avoid applying through LinkedIn as applications submitted this way will not be accepted.
Review Before Submission: Double-check your application for any errors or omissions. Ensure that all required documents are included and that your personal statement clearly reflects your qualifications for the role.
How to prepare for a job interview at Arches Housing Ltd
✨Understand the Community Focus
Make sure to familiarize yourself with Arches Housing's mission and values. Highlight your commitment to community engagement and how you can contribute to building strong relationships with residents.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your excellent customer service skills. Be ready to discuss how you've handled challenging situations and resolved conflicts effectively.
✨Demonstrate IT Proficiency
Since strong IT skills are essential for this role, be prepared to discuss your experience with Microsoft applications and any relevant software. You might even want to mention specific tools you've used in previous roles.
✨Prepare for Panel Questions
As the interview will be a traditional panel format, practice answering questions clearly and concisely. Anticipate questions about your understanding of social housing and how you would approach various scenarios related to tenant support.
